Teams at Gusto

Build and scale full-stack benefits renewal products using Ruby on Rails and JavaScript/React. Design frontend experiences, backend APIs, automated workflows, and tests; own features from specification through launch and iteration. Lead complex, multi-quarter initiatives, collaborate cross-functionally, conduct experimentation, mentor engineers, and apply AI tools to accelerate development and improve testing. The role focuses on reducing errors and simplifying health insurance renewal processes for customers.

Own end-to-end product design for Gusto’s Money, Banking, Retirement, or HR Experiences teams. Responsibilities include framing ambiguous problems, shaping product roadmaps, designing accessible and trustworthy AI-enabled experiences, conducting customer research, evolving design systems, and collaborating with product, engineering, and data teams. The role requires strong craft, systems thinking, judgment around AI uncertainty and human handoffs, and experience shipping products in high-trust or regulated domains.

Lead organization-wide technical initiatives for Gusto’s API and AI agent platform. Design reliable, scalable API contracts and agent-facing tools, write clean Ruby on Rails code, mentor engineers, improve reliability and observability, engage developer customers, and troubleshoot production issues.