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Lead strategy, roadmap, and execution for Coursera's authoring and content production tools. Define product requirements, collaborate cross-functionally (Engineering, Design, Data Science, Research, Content, Marketing, Support), monitor production/ingestion metrics, and drive AI-enabled authoring innovations to scale high-quality, career-aligned content.

Lead category-level growth initiatives from diagnosis through execution to improve revenue, paid conversion, retention, and LTV. Analyze portfolio performance, prioritize high-impact opportunities, design experiments and operating mechanisms, and drive cross-functional teams to deliver measurable business outcomes and scalable decision frameworks.

The Senior Data Scientist partners with Customer Success to perform deep-dive analyses, diagnose metric shifts, build predictive models (churn/upsell), apply causal inference and experimentation, measure business impact, and develop AI/LLM solutions. Responsibilities include self-serving across the data stack for extraction, pipelining, and dashboards, defining KPIs, and delivering actionable insights to reduce churn, drive revenue, and improve operational efficiency.

Lead strategy, engineering, and lifecycle management for enterprise directory and machine identity platforms. Own Active Directory, Entra ID, PKI/CLM (e.g., Venafi), HSMs, hybrid identity integrations, automation/IaC, resilience, and governance while driving platform roadmaps, modernizations, and cross-functional IAM collaboration.

Drive new client acquisition and revenue through high-volume lead outreach, sales strategy, CRM pipeline management, client pitches, stakeholder engagement, pricing analysis, and cross-functional collaboration to meet sales targets.

Lead strategy, roadmap, and delivery for a portfolio of fraud products. Translate business objectives into scalable technical solutions, partner with engineering and architecture, manage product lifecycle, set success metrics, and mentor Technical Product Managers in an Agile environment.

Serve as the Benefits subject matter expert for the Customer Experience team, resolving complex escalations, coaching specialists, conducting QA and UAT, collaborating with Product and Engineering, and driving process and product improvements to enhance customer outcomes and first-contact resolution.

Lead HiBob's US creative function to define and execute a world-class visual identity and brand system. Drive high-impact campaigns (TV/OOH/digital), integrate AI-enabled design workflows, manage agencies and a global creative team, and align creative output to measurable business outcomes.

Provide front-line banking support across multiple branch locations, handling account openings, service requests, cash transactions, and credit applications. Build customer relationships through proactive conversations, identify sales opportunities, refer to specialists, use digital tools, and maintain compliance with bank policies and risk controls while flexing between branches and teams.

Provide front-line banking support across multiple branch locations: open accounts, process transactions, handle cash, conduct discovery conversations, refer customers to appropriate products, and maintain compliance while traveling within an assigned geography. Role emphasizes customer relationship building, digital tool adoption, and teamwork across branches.

Provide front-line banking support across multiple branch locations: open accounts, handle teller transactions, process service requests and credit applications, build customer relationships, promote banking products, use digital tools, and ensure compliant, accurate service while coordinating referrals to specialists.

Own and evolve the cloud-native platform for a multi-tenant DNS-native identity service: design infrastructure architecture, ensure production readiness (SLOs, DR, runbooks), operate DNS and PKI/signing systems, build CI/CD and supply-chain controls, instrument observability, automate audit evidence, manage cost and capacity, lead incident response and on-call, and mentor the engineering team to scale operational practices for enterprise launch.

Manage and engage Chevrolet dealerships across the Greensboro district through frequent field visits. Drive dealer performance via mentoring, training, inventory and launch support, sales and CSI analysis, marketing coordination, and customer issue resolution to increase vehicle and parts sales.

Support California Lemon Law litigation by performing vehicle inspections, evaluating technical merit, preparing discovery and testimony, and serving as GM’s technical PMK/PMQ. Coordinate with GM Legal and outside counsel, provide expert testimony, maintain documentation and compliance, develop playbooks and training, and meet inspection and case turnaround SLAs.

Extract, transform, validate, and load client and Enverus data into MineralSoft using AI-enabled extraction tools and ETL processes. Configure mappings, run queries and reports, troubleshoot integrations with EnergyLink, and ensure data quality and completeness for internal and client use.

Review and analyze existing commercial insurance policies for renewal, verify information and premiums, process midterm changes, follow underwriting guidelines, support cross-functional partners, and maintain strong customer relationships while meeting SLAs and contributing to system testing and process improvements.

Provide email and phone support to agency partners, handle onboarding/offboarding, assist with CRM and portal configurations, resolve document and commission questions, troubleshoot technical issues with Engineering, identify trends, and support back-office tasks to ensure data alignment and customer success.

Independently manage workers' compensation claims from intake to closure, handling high-dollar and complex matters. Make compensability and reserve decisions, administer benefits, control litigation and legal costs, negotiate settlements, and provide claims guidance to agents and insureds. Mentor junior adjusters and work cross-functionally to improve claims operations and deliver excellent customer service.