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Build and operationalize production-grade ML systems on GCP. Deploy, monitor, and scale models using Vertex AI, GKE, Docker, and CI/CD pipelines. Implement automation, model monitoring, and MLOps best practices while collaborating with data scientists and platform teams to accelerate deployment velocity.

Lead technical consulting engagements assessing Microsoft 365/Azure environments, AD/AD AAD, SharePoint, endpoints, servers, virtualization, networks, and security. Provide level‑three escalation support, document roadmaps and security reviews, scope and manage projects, mentor junior consultants, and present prioritized modernization and risk mitigation recommendations to clients.

Provide post-implementation Dynamics 365 Business Central functional and technical services, triage and resolve client tickets, design/configure BC solutions and extensions, run onboarding assessments, document knowledgebase articles, support account management and marketing efforts, and monitor emerging Microsoft/Business Central technologies.

Lead and deliver Dynamics 365 Business Central implementations for manufacturing and distribution clients. Drive configurations, integrations, functional and technical design, workshops, training, and ERP deployment using implementation standards. Gather requirements, recommend solutions (ISVs/customizations), develop functional design documents, and support client adoption and ongoing support.

Outside B2B sales role managing ~85 medium customers (~$2M portfolio). Create territory and account plans, grow sales via face-to-face meetings, maintain CRM pipeline, negotiate deals, and deliver service solutions while traveling within assigned geography.

B2B outside sales role managing ~85 medium customers and a $2M portfolio. Build territory and account plans, grow sales through relationship-building, pipeline management, CRM usage, and face-to-face customer meetings. Travel within assigned geography with occasional overnights.

Manage a portfolio of ~30–35 manufacturing accounts ($2–3.5M annually), drive profitable sales growth, use Salesforce CRM daily, develop account penetration strategies, conduct regular business reviews, support managed inventory, and visit customers at least monthly.

Lead and mature detection and incident response lifecycle, run day-to-day SOC operations, manage on‑call readiness, drive SIEM detections and automation, coordinate cross‑team responses, maintain playbooks and run readiness exercises, mentor analysts, and ensure regulatory and post‑incident improvements.

Lead and develop a team of automation engineers, own test automation backlog and frameworks, drive UI/API/performance testing, integrate AI-driven testing practices, collaborate cross-functionally, hire and mentor staff, and contribute hands-on to automation and CI/CD improvements.

Perform manual and automated dynamic security testing and ethical hacking of web and mobile applications to discover OWASP Top 10 vulnerabilities. Use Burp Suite, DAST tools and Agentic AI, validate findings, review results with stakeholders, rate risks, develop testing techniques, assist designing security solutions, and mentor others.

Lead strategy, administration, and optimization of AI tools for the SDR organization (Qualified, Gong, Microsoft Co‑Pilot). Identify AI use cases, build implementation roadmaps, define requirements and success metrics, manage pilots and vendors, monitor adoption and impact, maintain governance and documentation, and partner cross-functionally to improve SDR productivity, lead conversion, and pipeline generation.

Lead and scale a digital-first Nurture customer success segment: define coverage and engagement models, build telemetry-driven automated playbooks, manage lifecycle communications, partner cross-functionally, and own metrics like renewal rate, NRR, and consumption growth while leading a team of digital CSMs.

Lead pre-sales solution design and demonstrations for hospitality revenue management. Engage customers and executives, architect product solutions, support deal strategy, RFx/security responses, and partner with Sales, Product, Integrations, and Services to deliver measurable commercial value.

Lead architecture, design, and delivery of PET product features; write production full‑stack code; champion testing, observability, CI/CD and operational readiness; mentor engineers and collaborate with product to shape technical roadmap.

Review and evaluate Group Life claim submissions for accuracy and completeness, process payments, respond to beneficiaries and policyholders via phone and written communications, ensure regulatory compliance and quality standards, mentor reviewers, and complete mandatory training and support tasks within turnaround times.

Screen and process incoming Group Life claims and related mail, enter and update claims in the FEGLI system, handle claimant calls and correspondence, produce letters, perform peer reviews, and meet quality and production metrics.

Lead product strategy for correspondence and digital experiences across the disability claim lifecycle. Define AI-enabled solutions, translate business and regulatory requirements into prioritized features, collaborate with Legal/Compliance/IT/Operations, and guide a cross-functional team to deliver compliant, empathetic, and efficient claimant and employer experiences.

Lead product marketing for DNSid: define positioning, messaging, buyer personas, and GTM. Create sales enablement, launch plans, customer stories, and competitive insights. Partner cross-functionally to translate technical innovation into commercial value and establish repeatable launch and enablement processes to drive adoption.

Lead technical presales for Narmi's commercial banking platform: assess prospect needs, deliver tailored demos, map product solutions, coordinate with product/implementation/customer success, manage multiple enterprise deals, and use technical knowledge to demonstrate business value and close sales.