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Evaluate insurance applications across health and life product lines, conduct risk assessments of medical histories and records, make underwriting decisions (approve/rate/decline), ensure regulatory and HIPAA compliance, review referrals, and communicate with agents to obtain required documentation.

Provide bilingual (English/Spanish) phone and email support to policyholders and agents: answer/return calls, resolve complaints, process requests, scan/index documents to OnBase, mail outgoing correspondence, monitor fraud trends, assist investigations, complete assigned projects, and participate in ongoing product/process training.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess needs, recommend solutions, document interactions, maintain product knowledge, and meet call center KPIs while providing empathetic, professional service.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Review high-volume security signals using playbooks to filter benign noise, escalate qualified threats with clear context, shadow senior analysts, participate in structured training, and provide feedback to improve detection tuning.

Manage customer accounting and accounts receivable processes: collect payments, handle customer inquiries via email/phone/Slack/Zendesk, process refunds, manage sales tax exemptions and reconciliations, support audits, and identify process improvement and automation opportunities.

Lead strategic revenue cycle analyses to diagnose patient billing and collections performance, quantify ROI and value, build executive-ready recommendations and playbooks, partner cross-functionally, and mentor teammates to drive scalable, data-driven improvements.

Own and evolve the application security program: embed secure SDLC practices, partner with engineering on design and code reviews, manage AppSec tooling (SAST/DAST/ASM/WAF/mobile), harden AWS deployments, integrate security into CI/CD, and lead vulnerability investigation and remediation efforts.

Design and implement a distributed query optimization system for MongoDB. Research query systems, architect features, write and review production-quality C++ code, debug large codebases, coordinate cross-team integrations, and mentor engineers while shaping long-term roadmap and performance improvements.

Prospect, generate, qualify, and develop sales pipeline for insurance agencies using lead management processes and Salesforce. Collaborate with Marketing and Sales to execute campaigns, set meetings/demos, and route qualified opportunities to quota-carrying sales reps while meeting monthly/quarterly targets.

Generate and qualify sales pipeline by prospecting agencies, executing lead management and campaigns, scheduling demos/meetings, and coordinating with Marketing, Sales Operations, and Sales reps to drive bookings and recurring revenue.

Own and prioritize the product backlog, translate business needs into detailed user stories, collaborate with Product Managers, QA, UX, and development, lead cross-functional teams, engage customers and conduct research, define acceptance criteria, and align delivery to product vision and corporate objectives.

Lead design and implementation of Headway's insurance systems (eligibility, pricing, matching, claims). Build data-intensive, ML-powered platforms and automation, mentor engineers, write high-impact code, and improve accuracy and reliability across state and payer complexity to scale insurance-covered therapy.

Lead strategy and execution for Headway’s provider community and content programs. Define member journeys, manage channels and events, build an ambassador program, capture provider stories, and measure engagement to drive business outcomes and provider advocacy.

Serve as a Sales Engineer for Armis, delivering virtual and in-person technical demos, deploying proof-of-value installations, leading technical training, supporting conferences, developing prospect-facing documentation, troubleshooting, and collaborating with sales to close enterprise cybersecurity SaaS deals. Travel up to 40%.

Drive pre-sales strategy and enablement for ServiceNow source-to-pay and procurement solutions. Advise customers, craft value-based messaging, collaborate with product teams, share best practices, assess competitive trends, and engage business and technical stakeholders. Frequent regional travel (~50%) and evangelism of product capabilities required.

Quota-carrying solution sales role driving pipeline and revenue for Finance, Procurement, and Legal Workflow solutions. Lead executive discovery, quantify AI value, deliver demos, develop account strategies, close complex SaaS/ERP deals, and collaborate across enterprise teams.

Lead long-term strategy and architecture for cloud and on‑prem platform infrastructure, driving Kubernetes and multi‑cloud reliability, IaC/GitOps automation, observability, SLO/SLI/error‑budget practices, incident leadership, AI‑augmented tooling adoption, and mentorship of senior engineers to improve platform resilience and developer experience.

Lead design vision and execution for platform product areas, define long-term strategy, create reusable patterns and design systems, collaborate cross-functionally, mentor designers, and deliver high-quality, scalable product experiences from concept to execution.