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Leads Rapid7’s global technical sales organization across Sales Engineering Specialists, Forward Engineering, Labs, and the Center of Excellence. Develops technical sales strategy, organizational roadmaps, succession frameworks, and engineering capabilities while partnering with sales leadership. Oversees integrations, demo infrastructure, enterprise platform architecture, ROI modeling, resource planning, and cross-functional execution. Drives organizational scaling, executive alignment, talent development, and measurable contributions to revenue and product innovation.

Supports customers using Rapid7’s Vector Command Red Team service through attack surface analysis, reconnaissance, OSINT, reporting, customer communications, and request prioritization. The role coordinates with Red Team, MDR, and MVM teams; conducts manual network and service reconnaissance; develops scripts to analyze attack surface data; monitors customer exposures; and performs entry-level external penetration testing. It also includes customer onboarding, monthly reporting, update calls, and translating technical security concepts for nontechnical stakeholders.

Leads Procore consulting engagements by translating client business needs into requirements, architecting and implementing solutions, designing quality processes, reviewing testing and budgets, improving workflows, supporting sales, and mentoring engineering and consulting teams. The role serves as a Procore subject matter expert, oversees quality management and SDLC methodologies, develops service offerings, and drives client satisfaction and team growth.

The Manager, Sales Architect leads the Sales Architect team, qualifying prospects, managing project handoffs, and designing solutions for technology sales.

The Senior Consultant will lead Sage Intacct implementations, provide tailored solutions, mentor junior staff, and ensure project success while analyzing data and enhancing financial processes.

Leads and grows the US data science capability while remaining hands-on with coding, machine learning model development, deployment, and MLOps. Mentors data scientists and machine learning engineers, establishes workflows and standards, translates business problems into scalable solutions, and partners with product, data, and UK-based teams. The role emphasizes rapid delivery, production-grade systems, stakeholder communication, and Google Cloud-based model automation, monitoring, and deployment.

Build, operate, and support cloud resources for sports trading and core systems. Partner with product delivery teams and the central cloud platform team to deliver self-service automation, apply cloud standards, support stakeholders, and promote modern engineering practices. Responsibilities include end-to-end cloud resource delivery, public cloud adoption, infrastructure automation, platform operations, and continuous improvement across critical software products.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Leads the design, automation, deployment, monitoring, and security of Azure cloud infrastructure. Builds Infrastructure as Code with Terraform, Bicep, or ARM templates; manages CI/CD pipelines through Azure DevOps and GitHub; and implements monitoring, logging, alerting, incident response, patching, and vulnerability management. Collaborates with engineering, development, architecture, security, and incident management teams to improve system reliability, scalability, performance, and cost efficiency.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Lead enterprise-scale Akeneo PIM implementations, including solution architecture, platform configuration, data architecture, API development, and third-party integrations. Collaborate with developers, architects, clients, and stakeholders to deliver digital transformation projects. Ensure data privacy, security, and lifecycle protection while documenting technical solutions, gathering requirements, managing expectations, and mentoring junior team members.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, reducing operational risk, and promoting digital banking solutions. Assists the branch manager with scheduling and daily activities, identifies customer financial needs, makes appropriate banker introductions, and helps motivate employees to meet business objectives while following banking policies, compliance requirements, and risk controls.

Lead and grow a global data engineering team while establishing foundational data platforms and engineering standards. Design and oversee GCP-based pipelines, medallion data models, DataOps, monitoring, SLAs, CI/CD, governance, and data quality practices. Drive AI adoption across engineering workflows and build reliable, AI-ready data. Partner with business and technology stakeholders to prioritize roadmaps, deliver scalable solutions, and support data democratization.

Manage strategically complex client relationships and portfolios, owning retention, expansion, and cross-channel digital marketing strategy. Lead quarterly business presentations, deliver data-backed recommendations, coordinate internal teams, and act as a Fiona platform expert. Drive departmental initiatives, process improvements, product feedback, client onboarding, and mentorship for Account Managers and Coordinators. Success is measured through retention, client satisfaction, response times, reporting accuracy, expansion, revenue growth, and team development.

Support Xero’s partner sales channel by guiding accounting and bookkeeping practices through onboarding, data migration, software implementation, and activation. Deliver one-on-one and group training on Xero and related products, manage stakeholder expectations, schedule virtual and on-site sessions, maintain Salesforce records, and create self-service resources. The role requires frequent travel to partner practices and strong accounting, communication, presentation, and relationship-building skills.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.