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Provide first-line technical support for complex security and networking issues, including troubleshooting SSL, SAML, HTTP, TCP/IP, connectivity, and performance problems. Partner with Engineering, document resolutions, manage enterprise escalations, contribute product feedback, develop training, and mentor support engineers. The role requires expertise in web security, network infrastructure, security proxies, VPNs, firewalls, DLP, SD-WAN, and related technologies, along with U.S. citizenship.

Build and manage technology alliance partnerships across the Americas, accelerating partner-generated pipeline and regional revenue. Develop relationships with security, networking, cloud, and digital workplace practices; coordinate with internal sales, marketing, revenue operations, engineering, and partner teams; drive opportunities to closure; and increase partnership brand awareness. The role requires experience with GSI partners, complex solution sales, cybersecurity, and networking, along with willingness to travel.

Drive revenue growth through technology alliance partners by building pipeline, executing joint business plans, maintaining executive relationships, and aligning internal sales teams with partners. The role focuses on cybersecurity partnerships across the Americas, supporting sell-to and sell-through opportunities, increasing partner brand awareness, and coordinating with marketing, revenue operations, partner engineering, and regional business teams.

Manage adoption, customer health, renewal readiness, retention, and growth across a scaled B2B SaaS customer portfolio. Design lifecycle campaigns, analyze customer and product signals, coordinate with Renewals and Sales, manage inbound customer channels, execute save plays, conduct targeted customer conversations, and surface customer insights and qualified growth opportunities.

Owns a strategic Virtual First technology workstream focused on AI enablement, knowledge management, tool optimization, automation, and modern ways of working. Leads organizational research, pilots, experiments, and a portfolio of cross-functional programs from scoping through adoption. Translates quantitative and qualitative findings into recommendations, operating models, and measurable improvements in employee effectiveness, tool confidence, and technology adoption.

Leads paid search strategy and execution for higher education clients across Google and Microsoft Ads. Owns budgets, forecasting, campaign optimization, bidding, audience strategy, testing, attribution, conversion tracking, reporting, and enrollment-focused KPIs such as CPL, CPE, and CPS. Partners with analytics and operations teams, advises clients, identifies growth opportunities, and drives adoption of automation and AI-powered advertising features.

Manage and grow emerging-brand client accounts through performance-based media partnerships. Responsibilities include prospecting, developing customized proposals, presenting solutions, creating account strategies, supporting campaign optimization, leading QBRs, identifying upsell opportunities, and maintaining client retention. The role requires data-driven recommendations, consultative selling, cross-functional collaboration, and up to 20% travel.

Supports Customer Operations through AI and automation, data auditing, issue investigation, process improvement, and cross-functional project coordination. The intern will identify efficiency opportunities, troubleshoot customer redemption issues, update operational processes, and contribute to initiatives while developing professional and analytical skills during a 12-week hybrid summer internship.

Leads complex enterprise IT solution deployments for healthcare clients, managing project plans, budgets, schedules, staffing, risks, vendors, and client relationships. Coordinates internal and external teams, tracks project progress and deliverables, communicates with leadership, supports SOW and budget estimation, resolves issues, and contributes to professional services project management methodologies.

Own GitLab’s competitive positioning for AI and agentic software development. Analyze competitors and market signals, shape product roadmap recommendations, develop sales and executive enablement assets, lead displacement campaigns, and brief analysts, investors, and executives. Establish thought leadership, define competitive narratives, measure win-rate impact, and elevate competitive marketing practices across the team.

Manages GitLab for Nonprofits and GitLab for Education programs from strategy through execution. Responsibilities include building nonprofit and university partnerships, overseeing operations, improving processes, supporting technical implementation, managing communications and inquiries, tracking program performance, collaborating with Sales and Marketing, creating advocacy and storytelling resources, and researching social impact best practices.

Lead product vision and strategy for an end-to-end AI-powered software factory. Integrate planning, coding, review, and verification across GitLab Duo Agent Platform and product areas. Collaborate with engineering, design, and GTM teams, identify gaps and dependencies, present recommendations to executives, and drive execution to deliver cohesive developer workflows.

Own the strategy and roadmap for Affirm’s consumer credit experiences across shopping, repayment, and marketing. Lead cross-functional teams across Engineering, Design, Analytics, Credit, Marketing, Commercial, and Legal to create intuitive, personalized financing journeys. Drive discovery, experimentation, funnel analysis, and measurable improvements in activation, conversion, repeat engagement, comprehension, and responsible access to credit.

Lead backend engineering strategy for Affirm’s search and recommendation platform. Design and launch highly available distributed systems, guide technical architecture and execution, improve team operations and reliability, establish engineering quality standards, collaborate with product, design, and analytics, and mentor engineers. The role focuses on search, recommendations, consumer shopping experiences, monetization, and scalable platform foundations.

Develop and scale backend streaming and data infrastructure using Kafka, Flink, AWS, Kubernetes, and related technologies. Break down projects, deliver tested software, collaborate with product and engineering teams, monitor system availability, participate in on-call support, debug code, conduct code reviews, and contribute to team development.

Leads the AML Financial Intelligence Unit for fiat and digital assets, managing investigators and overseeing suspicious activity investigations, SAR filings, quality reviews, and customer termination decisions. Designs and enhances transaction monitoring, blockchain analytics, and wallet-screening programs. Provides expertise on cryptocurrency, stablecoin, DeFi, sanctions, mixers, ransomware, and cross-chain risks while developing procedures, training, and strategic control improvements. Partners with Compliance, Legal, Fraud, Product, and Engineering teams and advises senior management on emerging financial-crime risks.

Leads the People function across HR Business Partnering and People Operations. Owns people roadmap execution, performance management, employee experience, talent development, compliance, policy, employee relations escalations, and cross-functional partnership. Manages the People Ops Manager and HRBP team, improves operational execution, develops the team, supports distributed work, and drives AI adoption across People practices.

Manage strategic relationships with hardware and cloud infrastructure partners including HPE, Dell, NVIDIA, Groq, and Cloudflare. Lead technical integrations, joint solution architecture, co-engineering, and go-to-market initiatives. Develop co-sell opportunities, support negotiations, monitor integration timelines, create partner materials, and drive OEM, resale, referral, and infrastructure-related revenue.

Provide global employment law counsel to Skillsoft’s People Team and business leaders. Advise on employee relations, workplace investigations, employment agreements, policies, compliance, litigation, disputes, and workforce transitions. Develop scalable legal tools, playbooks, and compliance processes; monitor global legal developments; manage external and local counsel; and support enterprise risk management, ESG, audit, and regulatory compliance programs.

Design and lead end-to-end workforce transformation solutions for enterprise customers. Conduct strategic and technical discovery, advise executives, architect integrated HR and learning technology solutions, build business cases and transformation roadmaps, define implementation and value realization strategies, and oversee delivery alignment. Collaborate with sales, professional services, product, customer success, marketing, and technical teams to improve solution quality, customer outcomes, adoption, and expansion opportunities.