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Design, implement, and optimize MongoDB database integrations, Change Data Capture and streaming capabilities, and observability systems. Develop high-performance C++ services, contribute to query engine and distributed systems architecture, lead projects from design through production support, and collaborate with product and engineering teams on technical roadmaps.

Leads strategic, cross-functional security programs with executive visibility and complex dependencies. Establishes standardized program-management practices, roadmaps, metrics, risk management, decision processes, and reporting across the Global Security Office. Drives alignment, resolves trade-offs, improves execution through automation and AI-enabled workflows, and connects security initiatives to company goals, customer trust, resilience, and business outcomes.

Develop and execute executive communications for senior leaders across internal and external channels. Responsibilities include ghostwriting, messaging and thought-leadership platform development, executive event preparation, communications playbooks, crisis and launch support, AI-enabled communications tooling, industry monitoring, cross-functional collaboration, and measuring narrative influence.

Leads strategy and operations for Klaviyo’s high-touch customer segment. Designs customer experiences, engagement programs, playbooks, and operating models; establishes metrics for adoption, retention, expansion, and sentiment; manages planning and investment decisions; and leads cross-functional strategic projects from concept through launch and measurement. Partners with Customer Success, Sales, Support, Product, and Marketing to improve enterprise customer outcomes and scale CSM effectiveness through data, automation, and AI.

Own customer success capacity and coverage models, account assignments, territory planning, renewal operations reporting, dashboards, and business review data. Analyze churn, coverage gaps, and capacity constraints; provide recommendations to leadership; automate recurring reports; and align definitions across Customer Success, Sales Operations, Finance, and Data teams. The role requires strong SQL, BI, spreadsheet, Salesforce, and Gainsight skills, with preferred Python or Snowflake experience.

Drives new client acquisition for wealth management by contacting, qualifying, and engaging prospective clients. Conducts discovery conversations, documents client needs, manages follow-up, tracks pipeline activity in Salesforce, and partners with Advisors to advance opportunities and onboard clients. Meets sales and conversion targets while providing a consultative, client-focused experience.

Leads internal, temporary, and BPO customer support teams across voice, chat, and email. Owns CSAT, productivity, quality, adherence, SLA, and staffing performance; coaches employees, manages escalations, supports hiring and onboarding, partners with workforce management and QA, and leads process-improvement initiatives. The manager also uses analytics, AI, and automation tools to improve efficiency and customer experience, manages team administration, and participates in a weekend Manager on Duty rotation.

Leads policy and communications campaigns shaping public understanding of consumer credit. Develops campaign strategy, media narratives, research-backed proof points, reporter and influencer relationships, executive messaging, stakeholder events, and measurement frameworks. Partners with policy, public affairs, legal, brand, and marketing teams to influence media coverage, policymakers, regulators, advocates, and broader public opinion.

Lead technical strategy and execution for Affirm’s account management team, building secure, scalable fullstack systems and customer account security experiences. Collaborate with product, design, analytics, and engineering teams; establish quality, monitoring, testing, and operational standards; support availability and on-call practices; communicate technical decisions; and mentor engineers.

Manage customer-facing manufacturing digital transformation projects, including plans, timelines, budgets, deliverables, requirements, stakeholder communications, and executive presentations. Guide customers through operational improvements, coordinate internal teams and partners, scope and quote projects, manage technical risks and escalations, and improve internal delivery processes. The role requires manufacturing operations experience, cross-functional stakeholder management, and 25% travel.

Serves as the highest-level technical escalation point for Solutions Engineering, setting technical strategy and standards across the function. Leads complex API and OAuth integrations for enterprise and partner accounts, translates between engineering and executive stakeholders, influences product roadmaps, mentors senior technical contributors, and converts bespoke integration solutions into reusable tools and patterns.

Own technical qualification, demo strategy, API and integration architecture for complex enterprise opportunities. Resolve technical escalations, partner with Engineering and Product on roadmap improvements, manage scoped solution delivery, and mentor Solutions Engineering teammates. Design and validate integrations across payroll, accounting, time tracking, and third-party systems while serving as the technical owner for high-value customer deals.

Manage inbound homeowner leads through the full sales cycle for Hometaps home equity investment: educate, guide applications to close, coordinate with internal teams, maintain high-volume calls and pipeline in Salesforce and proprietary systems, meet sales targets, and ensure regulatory compliance and excellent homeowner experience.

Own product strategy, roadmaps, backlogs, and execution for Toast Enterprise’s critical product areas. Partner with engineering, design, R&D, customers, external development teams, and go-to-market functions to deliver strategic features, integrations, and platform offerings. Improve product-market fit for enterprise restaurant customers, monitor team performance and system health, communicate product updates, and advocate for customer needs and AI-enabled product development.

Own the architecture, development, deployment, and ongoing optimization of enterprise Workday integrations. Partner with HR, payroll, finance, security, and technology stakeholders to translate business needs into secure, scalable designs. Lead troubleshooting, monitoring, governance, release testing, documentation, and production support while mentoring integration peers. The role requires deep Workday integration expertise, strong architecture judgment, knowledge of HR data and processes, and experience delivering complex integrations in enterprise environments.

Develop and scale full-stack software that calculates and delivers restaurant employee pay, including tip pooling, wage calculations, earnings retrieval, and payroll delivery. Responsibilities include designing reliable services, participating in code reviews and architecture discussions, influencing technical roadmaps, and collaborating with product, design, and engineering teams. The role requires backend development, modern web technologies, databases, distributed systems, messaging, microservices, and a strong focus on precision and production reliability.

Manage approximately 200 SMB customer accounts, driving renewals, upsells, cross-sells, and expansion revenue. Own the full commercial sales cycle from discovery through negotiation and contract execution, build customer relationships, identify whitespace, forecast pipeline, and partner with Customer Success Managers and Sales Engineers. The role requires SaaS account management experience, consultative selling, strong negotiation skills, CRM proficiency, and Eastern Time Zone availability, with NYC candidates working hybrid.