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Lead planning, resourcing, execution, and delivery of enterprise projects. Track milestones, manage stakeholders and vendors, report progress, recommend schedule/cost adjustments, and update project information in IDeaS CRM while improving processes and ensuring quality.

Partner with sales leadership to improve forecast accuracy, analyze pipeline health, build quota and territory models, create KPI dashboards, optimize GTM processes, and present data-driven recommendations to executives to drive revenue and operational efficiency in a SaaS environment.

Handle inbound dental insurance customer inquiries via phone and email from a home office. Research policy and claim status, process transactions, refer or escalate policy changes, and use multiple systems to deliver empathetic, accurate service while tracking responses to resolution.

Handle inbound dental insurance customer inquiries via phone and email, research policy and claim information, process transactions, route complex requests, and use multiple systems to deliver empathetic, accurate service while strengthening customer relationships.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead strategy and execution for Headway’s provider community and content programs. Define member journeys, manage channels and events, build an ambassador program, capture provider stories, and measure engagement to drive business outcomes and provider advocacy.

Own full-lifecycle recruiting for G&A, Customer Experience, EAA, and IT; source and build pipelines, partner with hiring managers, use data and analytics to improve hiring velocity, and help scale recruiting processes across global markets.

Build SDKs, self-service apps, and reusable abstractions for Coinbase's data platform. Develop data integration and processing tools, enable observability and security (cataloging, lineage, access controls), and collaborate with analysts, data scientists, and engineers to scale and operationalize data pipelines and models.

Build and maintain on-chain smart contracts and backend services for branded USDC-backed stablecoins. Own issuance, reserves, mint/burn, and rewards systems; drive architecture, security, and operational excellence; ship features with product and design partners and ensure well-tested, auditable production deployments.

Implement and manage Workday Adaptive Planning to improve financial planning, reporting, and data accuracy. Collaborate with finance teams, analyze client needs, design tailored solutions, provide training and support, and deliver insight-driven recommendations while building client relationships and developing technical and leadership skills.

Lead development and execution of customer-centric sales and service strategies, analyze engagement processes, oversee multiple client projects, build executive client relationships, drive business development, mentor leaders, and promote technology-enabled sales and service improvements to drive revenue and customer satisfaction.

Work with clients to improve budgeting, forecasting, and financial planning. Analyze data, build KPIs and financial models, design performance management frameworks, and deliver tailored financial solutions while learning and supporting engagement teams.

Lead UX vision and strategy across Business Money, Consumer Money, Payments, and Risk. Identify cross-team, high-impact opportunities; influence product strategy and OKRs; define AI-first financial UX; do hands-on design and prototyping; mentor designers; and evolve design system patterns to scale cohesive, trustworthy financial experiences.

Support health-insurance sales by building reports, forecasts, automations, and AI prototypes to improve pipeline health, rep productivity, and territory/quota planning. Partner cross-functionally to maintain data integrity, troubleshoot CRM issues, administer account and territory assignments, and drive process improvements and adoption.

Lead and grow a small team of product and conversation designers to define AI-native service design for Gusto's Unified Service Platform. Own design direction, deliver high-quality prototypes, drive cross-functional strategy with PM/Eng/Data, guide end-to-end service design (journey mapping, blueprinting, handoffs), and stay hands-on for highest-leverage work while hiring and raising team AI fluency.

Lead deployment and operationalization of AI and automation across Global Media Operations. Identify use cases, translate requirements, manage end-to-end delivery, drive rollout (SOPs, training, adoption), partner with Product/Engineering and vendors, and align solutions with enterprise AI governance and business priorities.

Drive new client acquisition and revenue through high-volume lead outreach, sales strategy, CRM pipeline management, client pitches, stakeholder engagement, pricing analysis, and cross-functional collaboration to meet sales targets.