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Leads architecture and development of scalable healthcare applications and distributed systems. Provides technical leadership and mentorship, collaborates with Product and Design, manages software delivery, improves testing and CI/CD, resolves complex technical issues, and oversees cloud infrastructure, databases, deployment pipelines, and production monitoring. Requires hands-on full-stack engineering expertise, cloud and containerization experience, and participation in periodic on-call escalation coverage.

Runs scalable customer programs connecting product development and go-to-market teams. Responsibilities include recruiting and engaging customers for pre-PMF testing, coordinating cross-functional stakeholders, establishing operating infrastructure and readiness criteria, managing Customer Advisory Board activities, integrating customer testing into launch processes, and synthesizing feedback into product and GTM decisions.

Owns a strategic Virtual First technology workstream focused on AI enablement, knowledge management, tool optimization, automation, and modern ways of working. Leads organizational research, pilots, experiments, and a portfolio of cross-functional programs from scoping through adoption. Translates quantitative and qualitative findings into recommendations, operating models, and measurable improvements in employee effectiveness, tool confidence, and technology adoption.

Manage independent agency partnerships across Massachusetts and Connecticut, driving premium growth, platform adoption, quoting and binding performance, and portfolio retention. Develop territory engagement plans, provide product training, coordinate sales and co-marketing strategies, analyze production and pipeline data, monitor risk indicators, and communicate market insights internally. Maintain agency activity in Salesforce while collaborating with Sales, Marketing, Underwriting, Product, and Service teams. Requires frequent travel within the assigned territory.

Leads Toast’s enterprise Enablement strategy across learning design, knowledge management, customer training, certification, and internal enablement. Drives AI-era transformation, customer product activation, self-service, employee proficiency, and role mastery. Partners with Product and Customer Care on AI-ready knowledge and self-service strategy, establishes metrics and governance, leads product-launch education, and reports enablement impact to senior leadership.

Lead the POS Payments Experience engineering team, delivering reliable Android and web-based payment products. Drive planning, cross-team execution, technical direction, architecture, quality, monitoring, and production issue resolution. Partner with product and UX leaders, hire and develop engineers, and champion AI-assisted development practices.

Define and measure quality standards for Toast IQ, an AI assistant for restaurant operators. Review real user sessions, identify recurring failures, build labeled evaluation datasets, validate fixes, create regression cases, lead reviewer calibration, and translate findings into product priorities. The role also involves using AI coding tools to build review interfaces, automate analysis, monitor failures, and prototype improvements. Restaurant expertise, detailed analysis, structured data skills, and clear communication are central; formal product management experience is valued but not required.

Leads knowledge management strategy and a team of knowledge writers. Oversees content standards, information architecture, governance, quality, lifecycle management, analytics, and cross-channel knowledge experiences for customers and employees. Partners cross-functionally to translate complex processes into accessible content, manages projects, and advances AI-powered search, automation, and scalable content practices.

Build and maintain scalable backend platforms for capital orchestration, transaction reconciliation, collateral movement, data pipelines, and business workflows. Collaborate with engineers, product managers, designers, analysts, and business stakeholders to design systems, write tested code, improve reliability, and deliver projects incrementally. Support production operations through monitoring, metrics, debugging, code reviews, and on-call responsibilities.

Staff Software Engineer responsible for technical strategy, scalable full-stack systems, team operations, reliability, monitoring, code quality, and talent development. The role involves building customer-facing card experiences and backend services using Python or Kotlin, AWS, MySQL, Spark, Kubernetes, and React-based frameworks. The engineer will own features end to end, collaborate cross-functionally, manage technical risks and trade-offs, support on-call health, and apply AI safely to improve development and customer experiences.

Leads GitLab’s Database Excellence organization, setting strategy for PostgreSQL and other application datastores. Owns database reliability, capacity, availability, sustainability, infrastructure costs, and platform standardization. Manages three Engineering Managers, develops technical leaders, oversees hiring and organization design, establishes objectives and KPIs, manages budgets, partners cross-functionally on platform investments, and serves as an escalation point for database incidents and operational processes.

Own regional marketing strategy and pipeline growth for a sales territory. Plan and execute regional events, account-focused campaigns, digital and content programs, and partner marketing initiatives. Manage campaign budgets, logistics, agencies, measurement, and reporting while coordinating with sales, channel partners, and cross-functional marketing teams. Mentor regional marketers, improve team processes, and use data and AI-assisted automation to optimize performance. The role supports a global sales region and requires up to 50% travel.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Own Dragos’s Formula 1 sponsorship strategy and activation, translating the global partnership into measurable brand and business outcomes. Lead cross-functional collaboration across Brand, Communications, Field Marketing, Sales, Alliances, and executive leadership. Manage sponsorship rights, content, events, hospitality, commercial engagement, external partners, agencies, and potentially multimillion-dollar budgets while maximizing the value of the company’s sports investment.

Lead large-scale initiatives for a high-performance Linux-based network sensor, improving ingestion, scalability, continuous capture, queue reliability, observability, and production diagnostics. Own root cause analysis and postmortems, establish engineering standards, translate business goals into technical plans, and mentor engineers through design and code reviews. The role requires deep Rust expertise, distributed systems experience, concurrent programming, packet capture, message brokers, and cybersecurity best practices.

Develops and maintains software solutions using Angular and React, including technical design, coding, testing, deployment, documentation, troubleshooting, and debugging. The role addresses complex business needs, integrates applications, and applies software development lifecycle, architecture, API, distributed systems, and Agile practices. This is an in-office position based in Dallas, Denver, Cleveland, or Pittsburgh.

Leads LINGA’s full product portfolio, including POS, payments, customer engagement, hardware, data, integrations, and platform services. Owns product vision, strategy, roadmap, commercialization, lifecycle management, financial outcomes, and AI transformation. Builds and leads product teams, improves delivery velocity and reliability, drives adoption and retention, develops monetization strategies, and partners across sales, marketing, operations, technology, and customer success. Establishes AI-enabled workflows, product governance, data-driven decision-making, and continuous improvement.

Provides banking support across multiple branch locations, including account openings, service requests, credit applications, cash handling, and teller activities. Builds customer relationships through needs-based conversations, proactive outreach, referrals, and digital banking guidance. Adapts to different branch environments, follows compliance and risk controls, collaborates with teammates, and supports branch growth while delivering accurate customer service.

Provides banking support across multiple branch locations, including account openings, service requests, credit applications, cash handling, and teller activities. Builds customer relationships, identifies financial needs, promotes relevant products and services, and makes referrals to specialists. Delivers compliant service, uses digital banking tools, adapts to changing branch environments, and collaborates with teammates. Requires travel throughout the assigned geography and Saturday availability.

Provides banking support across multiple branch locations, including account openings, service requests, credit applications, cash handling, and teller activities. Builds customer relationships through needs-based conversations, proactive outreach, product referrals, and digital banking guidance. Ensures accurate, compliant service, manages risk controls, collaborates with branch teams, and flexes between banker and teller responsibilities. Requires travel throughout the assigned geography and Saturday availability.