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Optimize workforce performance for service and clinical operations by forecasting staffing, managing intraday operations for Intake and Clinical RN teams, monitoring productivity and queues, delivering performance reports and insights, identifying improvement and automation opportunities, leading daily operational meetings, and preparing leadership presentations.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead end-to-end biweekly U.S. payroll for salaried and hourly employees (including equity/RSUs); compile and validate payroll inputs; resolve payroll inquiries in Jira; reconcile timecards; partner with HR/Finance/Legal on employee changes; and identify automation and process improvements.

Quota-carrying Account Executive managing full sales cycle for SMBs: build stakeholder relationships, identify upsell/expansion opportunities, negotiate contracts, and coordinate cross-functional support to maximize customer ROI and adoption of the monday.com platform.

Lead backend and full-stack work on the Payments team, building multi-gateway integrations (Stripe, PayPal), payment APIs, and customer payment UIs. Ensure secure, compliant (PCI-DSS) payment flows, reliability, observability, and scalability across AWS/Kubernetes microservices. Partner cross-functionally to design architecture, implement settlement/reconciliation, and maintain high availability.

Lead design and implementation of the PSA Liquidity Platform connecting buyers and sellers. Build buyer tooling, matching/ranking engines, and seller experiences. Architect and operate microservices and Kafka-driven systems on Kubernetes/AWS, instrument observability, apply AI tooling across the SDLC, and drive cross-functional delivery from 0-to-1 while owning end-to-end outcomes.

Prospect, qualify, and nurture new business opportunities via outbound calls and email. Identify decision-makers, assess buying readiness, record metrics in CRM, and collaborate with marketing and sales to build the top of the revenue funnel.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

Design, build, and maintain high-throughput data ingestion and processing pipelines; integrate AI-powered infrastructure; implement and support complex computing algorithms and distributed services; own systems end-to-end including architecture, observability, reliability, and operational support; lead architectural initiatives and reduce system complexity while maintaining performance on large-scale real-time data.

Lead stabilization and modernization of Leave Solutions operations, drive AI (agentic) enablement and SKAN.AI adoption, set governance and readiness, deliver measurable KPI improvements, oversee change management, workforce enablement, and cross-functional alignment for safe, auditable AI decisioning.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Partner with Product Directors to deliver reporting, analysis, and market-ready insights for Dental and Vision. Provide rapid support to Sales, brokers, and account teams, analyze network and plan design, identify risks and optimization opportunities, and produce external-ready materials and recommendations for regional market execution.

Lead design and optimization of high-throughput data ingestion pipelines and Python-based microservices. Drive architectural decisions, performance tuning, observability, and scalability across distributed systems. Partner with platform, data, and product teams to standardize ingestion frameworks and enable analytics-ready data in Snowflake for reporting and downstream systems.

Generate and qualify sales pipeline by prospecting insurance agencies, executing lead and opportunity management, collaborating with Marketing and Sales, using CRM tools (Salesforce) and Vertafore methodologies to drive bookings and recurring revenue. Prepare qualified opportunities for sales reps and support campaign execution and reporting.

Own and prioritize the product backlog, translate business requirements into user stories, collaborate with product managers, dev, QA, and UX, lead cross-functional teams, engage customers for research, and ensure delivered features meet acceptance criteria and product strategy.