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Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

Manage a global 24/7 Security Operations Center, including analyst leadership, shift coverage, operational processes, quality assurance, training, and career development. Improve workflows, playbooks, and service-level performance while collaborating with Product, Support, Tactical Response, Threat Hunting, and Detection Engineering teams. Lead initiatives, track security operations objectives, operationalize new services, and communicate technical concepts to internal stakeholders and external audiences.

Leads GitLab’s corporate development strategy, including market research, competitive analysis, investment theses, build-buy-partner decisions, and executive recommendations. Manages acquisitions end to end, including target evaluation, valuation, negotiations, cross-functional diligence, legal documentation, closing, and post-acquisition integration. Partners with Product, Engineering, Finance, Legal, executives, and external investors to guide inorganic growth and strategic partnerships.

Designs, operates, and improves production Kubernetes platforms across cloud environments. Manages ArgoCD GitOps workflows, Terraform infrastructure, CI/CD integrations, platform reliability, observability, security controls, and developer enablement. Collaborates with application teams to onboard services, create self-service tooling and documentation, respond to incidents, and improve platform availability and performance.

Principal Engineer responsible for defining the long-term architecture and modernization strategy for GitLab’s Fulfillment platform. The role drives technical direction across entitlements, licensing, provisioning, seat management, usage visibility, and cost management. Responsibilities include hands-on distributed systems engineering, migrations, performance and reliability improvements, cross-team influence, AI-assisted engineering adoption, and mentoring senior technical staff.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Leads Deepgram’s GTM Engineering function, owning CRM, CPQ, forecasting, billing, data, integrations, automation, and internal tooling. Translates commercial needs into scalable systems and AI-powered workflows, establishes engineering standards, connects usage and revenue data, and partners with Product, Engineering, Finance, and Data teams. This player-coach role designs, codes, tests, ships production systems, and develops a small team while prioritizing automation and operational leverage.

Manage and enhance identity infrastructure operations in CrowdStrike’s federal cloud environments. Responsibilities include identity provider operations, application lifecycle management, access troubleshooting, security control compliance, automation, monitoring, alerting, tier 2/3 support, root cause analysis, stakeholder communication, and on-call support. The role focuses on IAM security, scalability, FedRAMP and DoD requirements, and collaboration with Engineering and IT teams.

Develop and operate CrowdStrike’s internal cloud management platform and mission-critical CI/CD pipelines. Build APIs and UIs using Go and TypeScript, improve developer productivity, integrate tooling, maintain cloud-native infrastructure, and support secure, highly available software delivery systems. Collaborate with development, infrastructure, security, and SRE teams, ensure SOC2-aware processes, and participate in on-call operations.

Leads enterprise AI solution architecture across healthcare, defining scalable patterns for generative AI, agentic AI, machine learning, intelligent automation, and cloud platforms. Establishes governance, responsible AI controls, reference architectures, and technology standards while guiding engineering teams through production deployments. Partners with executives, product leaders, data scientists, security, legal, and compliance teams; evaluates emerging technologies; prototypes AI solutions; and mentors architects and engineers. Requires deep experience with LLMs, RAG, AI agents, vector databases, healthcare systems, distributed architectures, and enterprise technology governance.

Administers global sales commissions and incentive payments, maintaining compensation data across Xactly Incent, Salesforce Spiff, and Salesforce. Performs calculations, audits, reconciliations, and discrepancy investigations; supports employee lifecycle changes, payroll deadlines, quota administration, financial close, and compensation reporting. Partners with Revenue Operations, Finance, People Operations, Payroll, sales employees, and leaders while maintaining confidential records, audit trails, and process controls.

Lead the Americas renewals team for Coursera and Udemy’s enterprise inside sales organization. Own renewal execution strategy, retention and recurring revenue growth, forecasting, pipeline visibility, and strategic account alignment. Coach and develop quota-carrying professionals, manage performance and change initiatives, and partner with Sales, Customer Success, Legal, Deal Desk, Sales Enablement, and executive leadership to reduce churn and streamline commercial processes.

Manage corporate FP&A processes including budgeting, forecasting, long-range planning, cash flow, balance sheet forecasting, and performance reporting. Partner with department leaders to evaluate initiatives and provide strategic financial insights. Prepare clear financial reporting and commentary for executives, the board, investors, and non-finance stakeholders. Lead cross-functional planning workstreams and improve financial systems, reporting automation, and processes.

Consults with enterprise and strategic customers to implement Surefyre software, manage concurrent engagements, plan projects, deliver presentations and educational sessions, analyze business operations, recommend solutions, support product adoption, and conduct user acceptance testing. The role requires strong insurance or MGA business knowledge, customer engagement, communication, problem-solving, prioritization, and adaptability. Travel is required up to 10% of the time, and the position operates from an office location.

Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.

Leads a customer engagement and technical account management team supporting managed-services customers. Oversees team performance, capacity, escalations, customer meetings, service-level outcomes, training, recruiting, workflows, and quality control. Partners across internal teams to improve customer satisfaction and resolve service tickets. Requires customer escalation expertise, public cloud knowledge, KPI-driven process improvement, and strong people leadership.

Own the full sales cycle for commercial accounts, from inbound qualification and outbound prospecting through discovery, demos, trials, procurement, and closing. Build territory strategy, generate new logos, expand existing accounts, collaborate cross-functionally, and maintain accurate CRM records and forecasts. The role sells legal AI software to North American companies in the approximately $50M–$200M segment.

Leads development of resilient, scalable features across Toast’s enterprise Sports and Entertainment platform, including backend, frontend, and POS systems. Responsibilities include designing, deploying, testing, monitoring, and maintaining production services; leading complex technical projects; collaborating with Product, Design, Customer Success, Sales, and other teams; mentoring engineers; and using AI tools to improve development productivity.

Define and redesign Toast’s restaurant onboarding and product adoption experiences across setup, configuration, feature discovery, AI guidance, and human support. Establish reusable onboarding patterns across product and engineering teams, create prototypes and specifications in Figma, conduct research and usability testing, and influence cross-functional leaders. The role requires systems thinking, strong visual and interaction design, product judgment, and principal-level organizational influence.

Leads global sales compensation strategy, commission plan design, implementation, optimization, and roadmap prioritization. Partners with senior leaders to align incentives with go-to-market strategy, sales productivity, and revenue growth. Analyzes plan effectiveness, identifies automation opportunities, coordinates cross-functional execution, and manages a high-performing compensation operations team.