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Lead and build Headway's payer marketing function: set strategy, craft positioning and narratives, commercialize payer solutions, translate clinical data into commercial proof, enable sales and field teams, run events and competitive intelligence, and measure relationship and commercial impact.

Lead integrated communications strategy to advance policy, congressional, and reputational objectives. Manage media engagement, rapid response, external materials, and cross-functional messaging. Build and mentor the communications team and advise senior leadership.

Manage high-volume, full-cycle recruiting for clinical and operations roles: source, screen, interview, negotiate offers, coordinate onboarding, maintain ATS data (Lever), and build long-term candidate pipelines while ensuring compliance and hiring metrics.

Manage client campaigns from kickoff through wrap-up, monitor performance, surface insights, support reporting and optimization, coordinate cross-functional teams, identify upsell opportunities, and maintain strong client relationships. Support onboarding, trainings, and occasional travel (up to 20%).

Lead the product strategy and roadmap for a centralized AI context management and model-management platform. Design integration patterns, paved roads, evaluation/observability frameworks, and enablement for internal teams. Partner with engineering and data teams to ensure context retrieval, model selection, and production-ready agentic experiences while driving adoption and measuring platform outcomes.

Lead a small creative team to design executive-level presentations and visual assets. Partner with C-suite to craft narratives, oversee slide design, data visualizations, templates, and brand consistency, manage projects and timelines, and provide on-call support for urgent executive needs while handling confidential information.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Perform end-to-end analytics to quantify partner value and build ROI narratives from pilot datasets. Support sales and partner success with discovery calls, fraud strategy discussions, presentations, technical support, and thought leadership (white papers). Coach team members, maintain customer relationships, and communicate insights to senior stakeholders to drive adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Lead growth initiatives to increase activation, adoption, and expansion across CertifID's B2B2C platform. Conduct rigorous customer discovery, define and instrument a growth funnel, generate high-confidence hypotheses, run measured experiments, and partner cross-functionally to embed repeatable growth practices. Own expansion revenue metrics and drive the team to operationalize growth as a function.

Hunt and close net-new enterprise cloud managed and professional services deals. Build and manage a 5:1 pipeline-to-quota, engage C-suite stakeholders, leverage cloud partner ecosystems, use Salesforce for forecasting, collaborate cross-functionally, lead contract negotiations, and travel for customer meetings and events.

Design and automate reporting and workflows for financial operations. Analyze and troubleshoot data pipelines, build reports, collaborate with SMEs to remove manual bottlenecks, and own small optimization projects to improve operational efficiency.

Build and scale full-stack systems to improve provider onboarding and supply; design distributed, maintainable services; lead high-priority projects; mentor engineers; integrate AI-assisted and LLM-based features; drive provider-facing product quality and reliability.

Serve as the technical IC leader for the Provider organization: set technical roadmap and engineering standards, design and review architectures, drive cross-team initiatives, mentor engineers, and deliver high-throughput, low-latency, cloud-based microservice systems for provider-focused products.

Lead global Customer Success analytics strategy, architect data and health/adoption models, oversee data pipelines, deliver executive-level storytelling, mentor an analytics team, and drive cross-functional KPI alignment and self-serve BI adoption.

Build and maintain cloud cost monitoring, alerting, and optimization tooling. Develop automation, cost allocation/tagging, data pipelines, dashboards, and integrations with billing APIs. Support FinOps processes, implement cost guardrails, troubleshoot cost systems, participate in on-call rotation, and collaborate with senior engineers and product teams to drive cost-efficient infrastructure and reporting.

The role focuses on implementing cost optimization solutions for cloud infrastructure through automation and collaboration across teams, enhancing FinOps practices.

The Senior Creative Designer will lead creative projects, develop visual systems, and collaborate with teams to enhance SmartBear's brand identity across various platforms and channels.