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Own the architecture and multi-year roadmap for CrowdStrike’s global IP and optical backbone. Lead traffic engineering, capacity planning, demand forecasting, hardware and vendor strategy, cloud connectivity, automation, infrastructure-as-code, telemetry, and AI-assisted network operations. Drive initiatives from funding through implementation and operational stewardship, serve as a senior incident escalation resource, influence executive stakeholders and vendor roadmaps, and mentor senior engineers. The role requires large-scale backbone expertise, optical transport knowledge, cloud networking experience, FedRAMP exposure, and U.S. citizenship or Green Card status.

Assess customers’ Falcon environments, identify security-posture gaps, recommend remediation, and contact customers regarding standards misalignment. Document and resolve issues within SLAs, produce service reports, coordinate troubleshooting with support and internal teams, and promote customer satisfaction. The role requires cybersecurity experience, threat detection and incident response knowledge, operating-system proficiency, strong customer communication, and the ability to use AI technologies to improve workflows and decisions.

Assess Falcon Complete customer environments, identify security posture gaps, recommend remediation, and guide customers toward Falcon standards. Document and resolve issues within SLAs, produce service reports, communicate directly with customers, and coordinate with internal support and technical teams. The role requires cybersecurity experience, threat detection and incident response knowledge, strong communication, operating system expertise, and the ability to use AI technologies to improve workflows and outcomes.

The Site Reliability Engineer analyzes capacity, responds to incidents, conducts post-incident reviews, maintains monitoring and alerts, tunes cloud and database performance, develops disaster recovery procedures, and automates operational processes. The role requires collaboration across teams, detailed documentation, and technical leadership without direct supervision. Key technologies include cloud platforms, scripting, infrastructure as code, containers, Kubernetes, monitoring tools, and database performance optimization.

Represent security compliance with customers, map frameworks to Zscaler capabilities, create reusable playbooks, educate sales teams, and complete security questionnaires and assessments. Translate technical security and data-protection concepts into business and sales messaging while supporting frameworks including NIST, ISO 27001, DORA, GDPR, PCI, and HIPAA. The role requires customer-facing credibility, compliance expertise, security architecture knowledge, and the ability to leverage AI-driven workflows.

Oversee and optimize learning and enablement platforms supporting Sales, Customer Success, and revenue teams. Develop learning systems strategy and governance, administer configurations and integrations, manage learning pathways, track adoption and content effectiveness KPIs, and coordinate LMS, CMS, and sales enablement vendors. The role partners across Enablement, IT, HR, Marketing, and Revenue Operations to improve scalable training, onboarding, and continuous enablement.

Leads technical customer Proof of Value engagements for Zero Trust Branch solutions. Builds advanced physical and virtual networking labs, troubleshoots complex L2/L3 networking escalations, authors deployment guides and reference architectures, and delivers technical enablement for systems engineers, professional services, and partners. The role requires deep enterprise networking expertise, packet analysis, lab automation, and customer-facing technical validation experience.

Leads business and technical requirements analysis, business case development, process improvement, solution design, testing, implementation, and post-deployment optimization for Workday ERP systems. Partners with business leaders, architects, QA, IT, vendors, and project teams to deliver scalable solutions. Facilitates large-group meetings, mentors analysts, assesses system changes, and recommends continuous improvements across Workday modules.

Leads sensor, optical systems, materials science, and nonlinear optics efforts across R&D and production programs. Responsibilities include GmAPD detector calibration and testing, optical coating and radiation-hardening development, sensor concept development, materials analysis, prototyping, technical roadmaps, proposal support, customer interaction, and technical leadership. The role requires collaboration across engineering and business organizations and work in office, laboratory, production, and cleanroom environments.

Leads enterprise strategy and operational execution across aerospace, defense, AI, hardware, software, and international growth. Responsibilities include strategic planning, portfolio tradeoff analysis, market sizing, competitive analysis, financial modeling, capital allocation, business case development, KPI tracking, performance reviews, root-cause analysis, and cross-functional execution. The role requires influencing senior stakeholders and translating strategic priorities into measurable outcomes.

Sell hybrid infrastructure services and products through the full enterprise sales lifecycle. Develop account strategies, identify and qualify opportunities, build client and partner relationships, coordinate internal technical resources, manage pipelines and forecasts, meet revenue and profit targets, and provide consultative sales support. The role also includes mentoring entry-level Solutions Executives, participating in industry events, and maintaining expertise across multiple infrastructure solution areas.

Provides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Own the strategy, roadmap, discovery, delivery, and adoption of a supply chain orchestration product. Define workflows across ERP, WMS, TMS, APIs, EDI, and partner systems; prioritize measurable customer and business outcomes; collaborate with engineering, architecture, UX, data science, sales, and customer teams; and identify AI applications for exception diagnosis, guided resolution, and workflow automation.