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Provides technology support for commercial real estate applications, managing ServiceNow tickets, resolving incidents, performing light application support, maintaining data, and implementing non-technical configuration updates. The role also supports business process analysis, vendor issue resolution, technology changes, and internal user assistance through email and ticketing workflows. Responsibilities include troubleshooting software and hardware, maintaining network systems, gathering project data, and mentoring team members.

Lead and develop a CDN automation engineering team; oversee design, delivery, and optimization of infrastructure automation, set architecture and governance, implement modern SDLC/CI/CD practices, manage incidents and reliability, and coordinate cross-functional stakeholders.

Build and maintain a TypeScript/JavaScript SDK for IP video playback across web, smart TVs, and set-top boxes. Design clean APIs, implement video playback components (MSE/EME/DRM), optimize reliability and performance, collaborate with cross-functional teams, and support operations to ensure high-quality streaming for millions of users.

Design, build, and deliver customer-specific integrations and solutions on the CTS Video Platform. Partner with customers and internal teams to translate requirements, develop integrations, ingest and transform metadata, automate workflows, troubleshoot production issues, and document operational procedures. Participate in technical workshops and support deployments from discovery through production.

Leads multiple agile teams responsible for enterprise server operating system content, patching infrastructure, automation products, and service offerings. Manages vendor compliance and outsourced patching operations, resolves escalated automation issues, coordinates service-provider recovery planning, and communicates performance, processes, risks, and solutions to executives and cross-functional stakeholders. Drives improvements in compute automation, infrastructure reliability, and internal customer experience.

Lead paid social and emerging channel strategy and execution, managing multi-million dollar budgets and full-funnel campaigns. Design and run experiments, own creative testing and AI-powered workflows, partner cross-functionally on landing pages and launches, and measure paid acquisition impact on pipeline and revenue.

Design, build, deploy, and maintain resilient, scalable backend services and platform components for Toast's Voice AI platform. Lead cross-cutting architecture and projects, integrate AI platforms (LLMs), implement observability and evaluation for AI systems, set engineering standards, and mentor engineers.

As the Principal Product Designer for Toast IQ, you'll lead design strategy for the AI assistant, shaping user experiences across platforms and collaborating with cross-functional teams.

Manage high-volume inbound and outbound customer engagements to drive retention and long-term success. Lead consultative retention discussions, handle objections and pricing negotiations, diagnose customer needs, document interactions, use account data for decision-making, and collaborate with Sales, Support, Product, and Finance. The role requires strong communication, negotiation, prioritization, data interpretation, and real-time problem-solving skills.

Lead product analytics to inform strategy and optimize user experience: translate business questions into analysis, build reliable analytics infrastructure, run A/B tests and ML/statistical analyses, track funnels and cohorts, support 0-to-1 product launches, and communicate actionable insights to cross-functional teams.

Lead a branch sales team to acquire, deepen, and retain customer relationships across deposits, lending, cards, and investments. Coach and develop staff, drive branch performance, manage risk and compliance, partner with internal teams, promote digital adoption, and complete the Branch Manager Readiness Program to transition into the role.

Build customer relationships through in-branch interactions and proactive outreach, identify financial needs, recommend banking products and services, support account openings and credit applications, process cash and teller transactions, and guide customers toward digital tools. The role requires accurate, compliant service, risk awareness, collaboration with branch teammates, and flexibility to work Saturdays while balancing customer service with branch growth goals.

Lead a branch team to drive deposit, lending, credit card and investment growth through coaching, performance management, and disciplined execution while managing operational risk, compliance, and customer experience. Participate in the Branch Manager Readiness Program and oversee hiring, development, and cross-partner coordination to deepen customer relationships.

Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.

Manages complex enterprise client accounts by building relationships, executing account strategies, optimizing product adoption, resolving issues, supporting sales opportunities, and coordinating implementations across business units. The role partners with sales and internal teams, supports RFI/RFP/RFQ responses, tracks opportunities and projects, presents to stakeholders, uses data for recommendations, and retains and grows existing business. Up to 25% travel may be required.

Leads PagerDuty’s Solutions Consulting function, likely overseeing customer-facing technical solution strategy for digital operations management, cloud migration, DevOps modernization, AI/ML, and automation initiatives. The provided description contains limited role-specific responsibilities or qualifications and primarily covers company information, work model, benefits, and employment policies.

Leads strategic technical engagements with enterprise CTOs, CIOs, and engineering executives. Provides architectural oversight for complex opportunities, supports sales cycles, evangelizes PagerDuty’s Operations Cloud, mentors technical sales teams, influences product roadmaps, and builds DevOps/SRE communities. Advises customers on digital transformation, cloud migration, AIOps, incident response, operational excellence, and ethical AI adoption. Represents PagerDuty at industry events and monitors competitive and technical trends.

Leads accounting operations for a remote, multi-entity organization, including monthly close, consolidation, financial reporting, billing, revenue recognition, banking, AP, payroll, audits, tax compliance, and internal controls. Manages a team of 10, partners with finance and business leaders, oversees external audit and tax relationships, and drives process automation and scalable accounting systems.