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Leads payroll services and operations across the US and UK, owning strategy, implementation quality, customer outcomes, scalability, revenue, and P&L. Builds and scales payroll service models for SMB and mid-market customers, partners with Product, Engineering, Customer Success, Sales, and Operations, and develops a high-performing organization. Uses AI, automation, and innovative operating approaches to improve efficiency, retention, expansion, and service delivery.

Provide assistant-controller level accounting support for healthcare clients: manage month-end close, maintain general ledgers, prepare and review monthly reporting packages and KPIs, ensure balance sheet accuracy, update client procedure manuals, coordinate project tasks, and supervise/account-assign work to meet client needs and budgets.

Manage day-to-day lead routing, qualification, and CRM data quality in Microsoft Dynamics 365. Support campaign capture, attribution, tracking, reporting, and analysis. Collaborate with Marketing, Business Development, IT, and offshore teams to improve lead processes, implement CRM enhancements, and document operational procedures.

Provide assistant controller-level support to healthcare clients: manage financial reporting and general ledgers, prepare and finalize month-end close and monthly reporting packages, review balance sheets and account classifications, maintain client procedures, coordinate project workflows, supervise and estimate accountant work, and collaborate across teams to develop best practices.

Build customer relationships, identify financial needs, recommend banking products, open accounts, process service requests and credit applications, handle cash and teller transactions, and make referrals to specialists. The role requires compliant service, digital banking guidance, proactive customer outreach, risk awareness, and collaboration with branch teammates. Saturday availability is required, and SAFE registration will be completed after hire.

Own global compensation cycle administration, system configuration, benchmarking, job architecture, salary structures, pay reporting, equity support, and compensation analysis across the Americas, EMEA, and APAC. Partner with HR, recruiting, payroll, legal, finance, and managers on offers, promotions, pay equity, and transparency requirements. Improve compensation operations through AI and automation, maintain data integrity, and deliver training and communications on compensation programs.

Conduct advanced application security research across GitLab’s DevSecOps and AI-powered platforms. Identify and exploit novel, systemic, and chained vulnerabilities; develop proof-of-concept exploits, testing methodologies, and research automation; assess AI attack vectors and open-source dependencies; drive remediation and security improvements; advise engineering teams, contribute to roadmaps, mentor researchers, and share findings with the security community.

Design, implement, support, and optimize large-scale virtualized data center environments for managed services clients. Provide advanced troubleshooting, infrastructure planning, performance analysis, capacity management, technical documentation, customer consulting, training, and 24/7 on-call support. Serve as a technical point of contact, lead design workshops, execute technology projects, maintain service levels, improve procedures, and mentor teams on virtualization technologies.

Process customer lottery ticket orders and redemptions at a fulfillment center, maintain accurate order statuses and tracking information, organize workflows, and support daily operational goals. Operate and maintain printing and scanning equipment, contribute to operational projects, and provide reliable, detail-oriented customer service. The role requires schedule flexibility, including weekends and holidays, frequent standing and walking, and occasional lifting of up to 25 pounds.

Manage multiple customer-facing technology implementation projects from kickoff through closure. Own delivery outcomes while coordinating customers, implementation engineers, executives, and cross-functional teams. Oversee scope, schedules, budgets, risks, quality, forecasting, and resource management. Lead planning sessions and delivery meetings, communicate project status, and help improve PMO best practices. The role focuses on cloud-based, integration-oriented solutions, with EDI, MFT, data movement, or file transfer experience preferred.

Originates mortgage loans by building referral relationships, generating leads, consulting with clients, analyzing financial and property documents, recommending suitable loan products, and guiding borrowers from application through closing. Represents Rocket Mortgage in community functions, maintains a book of business, resolves client concerns, provides client service, and stays current on mortgage products, qualification standards, and process changes.

Provides financial support for group insurance clients through billing management, financial reporting, data analysis, reconciliations, revenue projections, audits, and data integrity oversight. Partners with internal and external stakeholders on implementations, renewals, underwriting, and client presentations. Documents and improves financial processes, supports compliance requirements, monitors financial trends and metrics, and contributes to cross-functional initiatives that improve operational effectiveness.