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Manage client accounts and projects through document composition, manufacturing, SEC EDGAR filings, printing, and final distribution. Serve as the primary customer liaison, translate requirements into workflow instructions, monitor SLAs and quality standards, coordinate internal teams and vendors, resolve issues, review deliverables, and support client presentations. Mentor associates, improve workflows, and ensure accurate, timely service delivery across multiple concurrent projects.

Leads aftersales performance across an assigned dealership district by driving revenue, customer retention, customer experience, and KPI achievement. Advises dealer leadership, executes GM customer care and aftersales initiatives, analyzes operational and performance data, develops business plans, improves service lane traffic, and resolves warranty and customer concerns. The role requires frequent territory travel, strong automotive service and parts knowledge, Excel proficiency, and the ability to legally operate a motor vehicle.

Leads GM’s Total Rewards Portal strategy, content governance, digital communications, and cross-functional project delivery. Develops roadmaps, audience-centered content, campaigns, editorial calendars, and accessibility standards. Manages stakeholders, vendors, approvals, and portal enhancements while measuring engagement through analytics, feedback, and reporting. Uses insights to improve content discoverability, employee understanding, portal adoption, and the overall Total Rewards experience.

Designs and develops Azure-based generative AI solutions, including conversational applications, retrieval-augmented generation pipelines, agent workflows, cloud-native microservices, and LLM evaluation systems. The role uses Python, Azure AI Services, Azure OpenAI, LangGraph, vector databases, and DevOps practices to deploy and maintain client solutions. Responsibilities also include managing workstreams, communicating technical tradeoffs, reviewing deliverables, mentoring junior colleagues, and collaborating with clients.

Leads Workday Adaptive Planning transformations for client organizations, including financial planning, budgeting, forecasting, reporting, solution design, configuration, integrations, and deployment support. Sets strategic direction, advises finance leaders, oversees multiple engagements, drives business development, manages executive relationships, develops market insights, and mentors delivery teams. The role combines enterprise performance management expertise with client advisory, team leadership, and growth responsibilities.

Designs and delivers Google Cloud, data modernization, and generative AI solutions for clients. Builds agentic workflows, retrieval-augmented generation systems, prompt engineering approaches, LLM integrations, vector database solutions, and AI-powered conversational applications. Develops Python components, applies LLM evaluation and LLMOps practices, translates business requirements into technical designs, manages workstreams, collaborates with stakeholders, and mentors junior team members.

Lead product strategy and execution for AI/ML-powered insurance solutions spanning underwriting, policy administration, claims, and risk management. Partner with clients, sales, service, engineering, and data teams to shape the roadmap, translate business needs into technical requirements, and guide products from ideation through launch. Present strategies to executives and clients, resolve complex business problems, and balance technical feasibility, customer impact, and business priorities.

Build and lead Pallet’s revenue operations function, establishing scalable sales processes, reporting, dashboards, forecasting, pipeline inspection, CRM discipline, territory management, lead routing, account allocation, and commission administration. Partner with Sales, Marketing, and Finance leadership to improve funnel execution, data quality, attribution, accountability, and forecast accuracy as the company scales its B2B SaaS revenue engine.

Leads go-to-market readiness for new SaaS products and services, designing scalable customer lifecycle workflows across quoting, provisioning, implementation, support, and renewal. Develops sales and delivery assets, manages cross-functional launch plans and risks, aligns stakeholders across Product, Sales, Services, Legal, Finance, and Operations, and translates field and customer insights into product strategy recommendations.

Own go-to-market readiness and customer journey operations across the enterprise SaaS lifecycle. Design scalable workflows spanning sales quoting, provisioning, implementation, support, renewal, and expansion. Lead cross-functional programs, create field enablement assets such as SOW templates and delivery playbooks, establish launch governance, and translate field feedback into product roadmap improvements. The role requires influencing Product, Sales, Services, Customer Success, and Operations leaders without direct authority.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Owns end-to-end B2B lifecycle marketing programs, including automated nurture journeys, triggered emails, campaign and event follow-up, ABM initiatives, segmentation, testing, QA, sales routing, and performance optimization. The role partners cross-functionally with Campaigns, Product Marketing, Marketing Operations, Events, Field, Content, and regional teams to improve prospect engagement, MQL conversion, and pipeline.

Leads revenue and go-to-market strategy across segmentation, sales coverage, monetization, market expansion, pricing, packaging, and investment priorities. Builds models, analyses, and decision memos; advises senior Sales, Finance, and Product leaders; translates customer and field insights into product and commercial recommendations; and partners with Field Operations and Enablement to execute multi-quarter changes.

Provide executive administrative support by managing complex calendars, domestic and international travel, expenses, events, documents, and changing priorities. Coordinate with stakeholders, arrange client visits, support office operations and employee activities, maintain confidential information, and assist with projects, onboarding, facilities needs, supplies, and internal controls. The role requires strong organization, communication, discretion, judgment, teamwork, and adaptability in a fully onsite environment.

Provides comprehensive executive administrative support for an Asset and Wealth Management team. Responsibilities include complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, invoice and expense processing, onboarding and offboarding support, professional correspondence, document maintenance, and editing presentations and spreadsheets. The role requires discretion, strong organization, communication skills, Microsoft Office proficiency, and the ability to manage competing priorities in a fully on-site environment.

Own strategic customer relationships, account plans, expansion revenue, renewals, negotiations, and executive stakeholder engagement. Lead complex sales cycles, monitor account health, conduct business reviews, maintain CRM and forecasts, and collaborate with Customer Success, Support, Professional Services, SDRs, and Solution Consultants. Apply AI responsibly for account research, opportunity prioritization, communication, pipeline management, and sales productivity. Travel is required approximately 30% of the time.

Leads and develops a team of Mid-Market Account Executives, driving pipeline, sales activity, revenue performance, forecasting, and complex enterprise deals. Coaches representatives on consultative selling, MEDDICC, stakeholder engagement, and deal strategy. Partners with Solutions, Finance, Marketing, and Product to improve customer outcomes, refine sales processes, strengthen onboarding, and scale best practices. The role also supports hiring, culture development, networking, and conference representation in a remote U.S. position requiring up to 30% travel.