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Review and process premium audit worksheets for regulatory and business-rule compliance, make routine adjustments and endorsements within authority, classify exposures using PAAS/NCCI/state tools, communicate audit results to insureds and agents, coordinate billing handoffs and payment plans, document agreements and state regulations, and contribute to process improvements and training documentation.

Manage workers' compensation claims end-to-end, focusing on high-dollar, high-exposure and complex files. Make compensability and reserving decisions, administer benefits, control litigation and legal costs, negotiate settlements, and deliver strong customer service to agents and insureds. Mentor junior adjusters and improve claims processes while complying with statutory requirements.

Manage high-volume contract renewals for commercial customers (<= $50K ARR), drive on-time renewals through cross-functional collaboration, identify upsell opportunities, and adopt AI tools to increase productivity and meet targets.

Partner with sales teams to design and deliver technical demonstrations and evaluations for data security solutions. Gather requirements, configure custom product setups, lead hands-on evaluations, and guide customers to successful outcomes in strategic enterprise opportunities.

Partner with sales to design and present data security solutions for SLED customers. Lead technical evaluations, gather requirements, build test plans, configure proof-of-concepts, and guide customers to successful outcomes while collaborating across GTM teams.

Lead technical delivery and governance for enterprise ServiceNow implementations, providing architecture, standards, training, risk escalation, stakeholder communication, and client advisory. Drive solution design for CSM and ITSM, mentor engineers, and ensure successful implementation across large-scale engagements.

Lead technical security strategy and implementation for Managed Services platforms. Design and improve security controls, IAM, PAM, vulnerability management, incident response, and compliance. Embed secure-by-design and DevSecOps practices, mentor engineers, and partner with architecture, engineering, and operations to reduce risk and enable scalable growth.

Own and improve global HR operations across employee lifecycle, HRIS data quality, leave and benefits administration, workflow automation, reporting, compliance tracking, and cross-functional process optimization.

Provide SBA and Commercial Real Estate lending expertise to Business Relationship Managers: identify, structure, price, and close loans for small and mid-size businesses. Develop referral sources, coach BRMs, manage loan pipeline and client expectations, maintain relationships with SBA offices/CDCs, and ensure compliance with bank policy and SBA regulations.

Own end-to-end GTM enablement for Client Management: design and run onboarding, training, certification, change management, and rollouts. Collaborate with cross-functional teams, manage enablement content (LMS, Drive), and track KPIs like ramp time, retention, and client satisfaction to drive adoption and growth.

Lead and operationalize GitLab's Internal Audit function: plan and execute risk-based audits, oversee SOX testing, facilitate enterprise risk management, coach a distributed audit team, implement QA/improvement programs, and report to senior leadership and the Audit Committee.

Partner with sales teams to perform technical discovery, design scalable integrations and solutions, deliver demos and proofs-of-concept, and provide technical credibility to drive deal conversion. Collaborate with Product, Engineering, and Implementation to ensure smooth handovers and capture customer feedback to inform the product roadmap.

Lead analysis of business processes and requirements, design scalable solutions, create and maintain Business Requirements Documents, support enterprise applications, facilitate Agile ceremonies, and liaise with stakeholders and development teams to deliver prioritized backlog items.

Lead DevSecOps role focused on embedding application security into the SDLC: implement SAST/DAST/SCA and secrets management, secure Azure deployments, integrate security into CI/CD, manage vulnerabilities and compliance, mentor teams, and automate secure infrastructure with IaC (Terraform).

Design and implement significant features, analyze product and database architecture for improvements, build RESTful APIs, enhance infrastructure and CI/CD, lead code reviews, mentor junior developers, and collaborate in agile ceremonies to improve reliability and efficiency.

Provide end-to-end legal support for customer and vendor contract negotiations, draft and review license and services agreements, advise internal teams on contract interpretation and compliance, manage sales and contract administration relationships, and participate in special projects to mitigate risk and support revenue recognition and company policies.