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Provide technical customer support for the Fieldguide platform through email, phone, and chat. Troubleshoot and reproduce issues, collaborate with Engineering, guide customers through product features, support onboarding and retention, configure customer databases and templates, and maintain help documentation. The role also advocates for customer needs internally and contributes to beta feature feedback. This remote position requires working 9 a.m. to 6 p.m. GMT.

Provide technical and product support to Fieldguide customers through email, phone, and chat. Troubleshoot platform issues, guide users on features and best practices, collaborate with Engineering, Product, and Design, support database setup and template creation, contribute to onboarding and retention, and maintain help documentation. The role requires a customer-focused, adaptable team player comfortable working remotely from 2pm to 11pm PT in a startup environment.

Lead operational reliability and platform enablement for Databricks: build monitoring, CI/CD, deployment standards, compute and job policies, observability, runbooks, and governance to support secure, cost-aware, production data workloads across regulated environments. Mentor engineers and align platform with cloud/infrastructure and compliance requirements.

The Deal Desk Manager structures and executes complex enterprise deals, partnering with Sales, Legal, Finance, and Product. Responsibilities include analyzing pricing, terms, margins, and SaaS metrics; recommending deal strategies; managing automated approval agents; and designing AI-powered workflows. The role drives process automation, tunes pricing models, reduces deal cycle times, improves long-term customer value, and ensures commercial and financial compliance.

Design, build, and operate the Linux-based edge appliance runtime and distributed control plane. Implement secure networking dataplanes (IPsec, MASQUE, eBPF), reliable fleet control and remote lifecycle management, telemetry and diagnostics, and drive product-focused technical leadership from architecture through rollout and incident response.

Build and improve production LLM-powered agents for internal teams and customers. Develop shared agent tooling and infrastructure, improve accuracy, reliability, explainability, security, and observability, and establish evaluation practices covering quality, latency, cost, and adoption. Collaborate with product and business stakeholders to identify use cases, drive adoption, and evaluate emerging agent technologies.

Own the financial planning and analytics for Runpod’s GPU infrastructure and capacity. Responsibilities include capacity and utilization reporting, tranche fill analysis, capex and cash forecasting, GPU ownership modeling, fleet unit economics, pricing floors, infrastructure investment evaluation, commercial negotiation support, scenario analysis, and variance reporting. The role builds finance processes and dashboards from scratch while partnering with Infrastructure, Data Center Operations, and Sales.

Own finance analytics for Sales and GTM, including pipeline forecasting, revenue projections, pricing and deal modeling, sales commission administration, and marketing ROI analysis. Partner with Sales, Marketing, and leadership to align targets, improve reporting infrastructure, and guide budget allocation. This hands-on role builds scalable processes from the ground up and translates financial data into actionable business recommendations.

Lead large, ambiguous product design initiatives across multiple product areas from problem framing through launch and iteration. Define interaction patterns and visual systems, engage strategic customers, leverage AI tools, ship code across design systems, web products, and mobile apps, mentor designers, and partner with senior leadership.

Own end-to-end sales operations workstreams supporting Enterprise Account Executives. Analyze sales data, build dashboards and KPIs, improve intake and pipeline processes, and recommend solutions that increase seller effectiveness, revenue, and profitability. Collaborate with Sales Operations, Deal Desk, Finance, Legal, Sales Strategy, and GTM Systems stakeholders. Use AI and automation to streamline workflows and present findings to senior leaders.

The Director of Field Sales Engineering leads a team focused on incubating new products, driving adoption, and ensuring cross-functional collaboration to deliver technical value to customers.

Supports Review workflow and notifications products through requirements gathering, roadmap and backlog support, user research, data analysis, experimentation, bug triage, documentation, training, and product communications. Collaborates with cross-functional and globally distributed teams while developing reporting and dashboarding capabilities and supporting product development operations.

Product Manager responsible for driving the vision, roadmap, design, rollout, and lifecycle of Cohere Health’s Review Intake and provider portal products. The role partners with design, engineering, analytics, operations, client success, and strategic clients to improve provider experiences and utilization-management efficiency. Responsibilities include user research, competitive analysis, product requirements, stakeholder alignment, executive presentations, and cross-functional delivery, with an emphasis on applying AI and ML to healthcare challenges.

Manage and coach a pod of 10–12 quota-carrying Account Executives toward multi-product quota attainment, pipeline health, and activity targets. Conduct weekly one-on-ones, call reviews, roleplays, and development planning. Partner with RevOps, Product Marketing, Product, and Sales Enablement on sales strategy and positioning. Own two to three team OKRs and drive cross-functional initiatives supporting upsell and cross-sell growth.

Manage 401(k) plan conversions from initial handoff through asset transfer and first contribution. Gather documentation, reconcile data, guide plan sponsors and administrators, monitor activation and readiness benchmarks, prevent process delays, and serve as the primary client contact. Partner with Operations, Sales, and Legal on complex plan changes and compliance requirements while using AI tools to improve workflows and communications.

Provides client service, operational, marketing, and administrative support to Private Client Advisors. Responsibilities include account opening, money movement, investment trades, client request resolution, relationship and account reviews, performance reporting, wealth-planning support, lead generation, risk management, Know Your Customer procedures, compliance documentation, and work prioritization. The role requires active securities licensing and obtaining additional Series 66 and insurance licenses within 60 days.

Own fulfillment vendor performance, partner relationships, SLA accountability, and operational review cadences. Analyze large datasets using SQL, spreadsheets, and BI tools to identify root causes and quantify impact. Translate operational issues into product and engineering requirements, operationalize new initiatives, maintain SOPs and escalation paths, and manage KPIs. The role is fully remote and requires strong follow-through, organization, written communication, and cross-functional collaboration.

Designs new features and enhancements for PSA and Service Desk SaaS products, owning the design process from discovery through delivery. Responsibilities include user research, user flows, wireframes, high-fidelity interfaces, design-system contributions, and close collaboration with product managers, engineers, marketers, and other designers. The role requires strong UX and visual design skills, portfolio evidence, and experience working in agile, remote teams.

The Application Security Architect leads secure design and architecture reviews, threat modeling, source-code reviews, and security initiatives across application, cloud, infrastructure, and identity layers. The role develops security architectures and documentation, mentors security and engineering teams, supports AI-assisted product security workflows, and advances security awareness through the Security Champions program. Responsibilities include communicating risks to technical and executive audiences and embedding secure practices throughout software development and deployment.