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Leads enterprise sales strategy initiatives focused on extended-stay lodging growth. Develops strategic roadmaps, business cases, ROI analyses, go-to-market plans, program charters, performance initiatives, and executive presentations. Partners with sales, product, marketing, finance, operations, technology, and regional teams to influence decisions, align stakeholders, and operationalize global commercial strategies.

Leads global contact center capacity planning, forecasting, headcount, and hiring strategies. Builds predictive staffing models using Python, analyzes contact flows and staffing accuracy, and develops reports with MicroStrategy, Alteryx, and Power BI. Communicates data-driven recommendations to executives, partner managers, vendors, and operations teams while managing planning initiatives and optimizing service levels, customer experience, and costs.

Analyze, investigate, and decision automotive loan applications for Ford and Lincoln dealers. The role evaluates consumer and commercial credit indicators, identifies potential fraud or misrepresentation, applies financing policies, handles calls, collaborates with dealers, promotes Ford Credit products, and supports dealer and customer satisfaction. It requires strong communication, analytical, sales, negotiation, organization, and decision-making skills in a hybrid Colorado Springs work environment.

Leads suspension structural component design and manufacturing engineering for stampings, castings, and forgings. Develops internal design and manufacturing processes, engineering standards, GD&T, FMEAs, control plans, APQP, and PPAP deliverables. Conducts DFM/DFA reviews, manufacturing simulations, DOE, capability analysis, tooling approvals, validation correlation, and root-cause resolution. Supports prototype and production launches while coordinating with suppliers, plants, testing centers, and cross-functional engineering teams. Occasional travel is required.

Develop and operate highly available OpenShift and Kubernetes platforms across GCP and Azure. Responsibilities include automation, Infrastructure as Code, service-level management, incident troubleshooting, post-mortem analysis, roadmap planning, and collaboration with platform engineering teams. The role also involves mentoring engineers and improving platform reliability, scalability, security, and operational efficiency.

Manages sales operations for assigned product categories, including forecasting, inventory monitoring, purchase order execution, trade spend tracking, pricing updates, and sales performance reporting. Partners with Sales, Demand Planning, Supply Chain, and Finance to identify risks, coordinate orders, support promotional planning, and maintain operational alignment. Prepares business reviews and performance analyses while monitoring trends and opportunities.

Designs and integrates aircraft mechanical systems and components, including installation layouts, subsystem routing, CAD assemblies, engineering drawings, BOMs, and product releases. Applies GD&T, tolerance analysis, and structural calculations while supporting prototype builds, production integration, and issue resolution. Collaborates with avionics, manufacturing, systems engineering, stress, quality, supply chain, and test teams to deliver manufacturable, maintainable, and reliable aerospace hardware.

Leads Gusto’s Escalation Services team for high-visibility benefits and access-to-care cases while redesigning intake, triage, routing, root-cause analysis, reporting, and automation. The role manages specialists, handles executive escalations, establishes operational KPIs, partners cross-functionally on systemic fixes, and develops an AI-enabled escalation roadmap to improve resolution speed, service quality, and scalability.

Own revenue accounting, marketplace operations, month-end close, ASC 606 compliance, contract modifications, reconciliations, audit schedules, and financial reporting. Partner cross-functionally on Quote-to-Cash processes, NetSuite, Salesforce, Zone Billing, and automation initiatives. Lead system improvements, revenue recognition updates, SSP analysis, contract accounting assessments, and reporting for ARR, RPO, and disaggregated revenue metrics.

Own the full enterprise sales and customer success cycle for large accounts, including prospecting, account planning, executive relationship management, renewals, and expansion. Collaborate with customer success, marketing, product, finance, and channel partners to close complex transactions and drive long-term growth. Maintain accurate forecasts and leverage expertise in cybersecurity, DevOps, DevSecOps, or enterprise software to sell technical solutions to Security and Engineering leaders.

Provide first-line support via live chat and service requests, troubleshoot hardware, software and network issues using diagnostic tools and runbooks, document outcomes, and contribute process improvement feedback to maintain high customer satisfaction and minimize downtime.

Provides comprehensive financial planning and investment advice to individuals and families. Builds and manages a client book of business, acquires and retains relationships, delivers personalized investment solutions, coordinates partner referrals, educates clients on digital banking tools, and offers holistic financial coaching. Requires active securities and insurance licenses, with additional licensing obtainable within 60 days.

Lead firmwide data governance and lineage initiatives, including framework adoption, metadata management, data quality controls, critical data element tracing, and governance reporting. Partner with CDO offices, technology, controls, product, compliance, legal, and data owners to resolve complex lineage issues, establish best practices, facilitate working groups, and drive consistent governance across business lines and corporate functions.

Leads Toast’s Creative Services team of 8–10 designers, developers, and content creators. Owns service delivery, capacity planning, SLAs, quality assurance, escalations, coaching, and operational excellence. Builds scalable playbooks and dashboards, partners cross-functionally with Product, Sales, Customer Success, Legal, and Finance, and improves website and custom-branded app service delivery for restaurant customers.

Own product strategy, roadmaps, backlogs, and execution for Toast Enterprise’s critical product areas. Partner with engineering, design, R&D, customers, external development teams, and go-to-market functions to deliver strategic features, integrations, and platform offerings. Improve product-market fit for enterprise restaurant customers, monitor team performance and system health, communicate product updates, and advocate for customer needs and AI-enabled product development.

Lead the technical vision and execution for Toast IQ, an AI platform using LLMs and agentic workflows. Manage and mentor engineering teams, establish AI architecture and toolchain standards, maintain internal developer platforms, translate strategy into roadmaps, and deliver scalable backend, web, and mobile experiences. Partner with Product and Design to create customer-focused AI capabilities while balancing experimentation, quality, and platform stability.

Supports product launches, integration partners, user-feedback synthesis, product documentation, KPI reporting, cross-functional workflows, sprint planning, backlog grooming, and QA testing. The role partners across product, engineering, design, onboarding, and support teams to improve product processes and inform decisions in a fast-paced veterinary software company.

Own Alfred Music’s ecommerce strategy and performance across Amazon, Shopify, DTC, and other marketplaces. Lead merchandising, pricing, promotions, SEO, lifecycle marketing, conversion optimization, analytics, and customer retention initiatives. Manage agencies, consultants, and contractors while developing scalable ecommerce operations. Use channel data to identify growth opportunities, guide decisions, and improve revenue and efficiency. The role requires approximately 10–15% travel for trade shows and industry events.