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Designs retrieval architectures, develops and evaluates AI agents, and owns production deployments for healthcare applications. Responsibilities include hands-on coding, release management, on-call support, cross-functional collaboration, and ensuring HIPAA-compliant security. The role requires software development experience, cloud and CI/CD knowledge, AI architecture expertise, and experience with agent frameworks, language models, RAG, multi-agent systems, and evaluation frameworks.

Senior Commercial Counsel will lead commercial contracting and negotiations for customer, vendor, partnership, licensing, NDA, and SaaS agreements. The role advises Sales, Product, Operations, Finance, and other teams; develops legal templates and processes; supports AI and data governance, product launches, international expansion, M&A, corporate governance, and intellectual property matters. The position requires balancing legal risk with business objectives in a fast-paced health technology environment.

Provide technical customer support for Lob’s direct mail API and dashboard. Troubleshoot API errors, webhooks, HTML templates, address verification, and delivery tracking using logs and diagnostic tools. Resolve Zendesk tickets within SLA, explain technical issues clearly, escalate complex cases, identify security and fraud concerns, track recurring product friction, and create help center resources and response macros. The role requires strong communication, prioritization, technical curiosity, and the ability to support both technical and nontechnical customers.

Manage commercial print partners across performance, capacity, cost, and contract compliance. Run scorecards and business reviews, audit invoices and recover overcharges, forecast capacity, enforce print and postal standards, and coordinate corrective actions. The role also qualifies new partners, supports production rerouting, and builds AI- and SQL-driven automation for audits and reporting. It requires extensive collaboration across operations, logistics, Product, Engineering, Finance, and Supply Chain, with approximately half the time spent onsite at partner facilities.

Serve as the technical lead for complex mid-market retail sales opportunities. Conduct discovery, deliver tailored demonstrations, design integrations and data flows, lead pilots and proofs of concept, complete technical RFPs and security reviews, and ensure effective implementation handoffs. Partner with Sales, Product, Partnerships, and Implementation while communicating customer needs, product gaps, and roadmap priorities. The role requires POS and retail operations knowledge, API fluency, strong communication, and willingness to travel up to 25%.

Develop and scale full-stack software that calculates and delivers restaurant employee pay, including tip pooling, wage calculations, earnings retrieval, and payroll delivery. Responsibilities include designing reliable services, participating in code reviews and architecture discussions, influencing technical roadmaps, and collaborating with product, design, and engineering teams. The role requires backend development, modern web technologies, databases, distributed systems, messaging, microservices, and a strong focus on precision and production reliability.

Leads Toast’s enterprise Enablement strategy across learning design, knowledge management, customer training, certification, and internal enablement. Drives AI-era transformation, customer product activation, self-service, employee proficiency, and role mastery. Partners with Product and Customer Care on AI-ready knowledge and self-service strategy, establishes metrics and governance, leads product-launch education, and reports enablement impact to senior leadership.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Lead the technical direction, architecture, and development of Compass, an LLM-powered agent platform. Design multi-agent systems, MCP and A2A integrations, orchestration, evaluation, and observability infrastructure. Drive cross-team technical projects, production support, engineering quality, mentoring, and adoption of AI-assisted development practices. Partner with Product, QA, Design, Operations, and Engineering stakeholders to deliver reliable agentic systems.

Build and maintain authentication and fine-grained authorization systems using Auth0 and OpenFGA. Own OAuth 2.0 and OpenID Connect implementations, identity federation, token flows, and permissions for AI agents. Lead cross-team technical projects, set engineering standards, review code, and mentor engineers. The role requires strong backend development skills and experience with identity providers, ReBAC systems, and complex multi-tenant authorization models.

Leads architecture and technical direction for scalable, high-availability software services. Owns complex, multi-team initiatives, makes autonomous technical decisions, partners cross-functionally, mentors engineers, establishes standards, and advocates for quality. The role develops mission-critical systems supporting millions of endpoints and requires deep Java expertise, scalable system design, API development, relational databases, and strong testing practices.

Develop and scale backend Java and Kotlin software powering patch discovery, packaging, and deployment across millions of endpoints. Design scalable systems, APIs, data structures, caching solutions, and relational databases while maintaining high testing and code-quality standards. Collaborate with AI workflow, server, platform, design, and product teams. Occasional React or Angular work may support patching workflows and dashboards.

Leads NinjaOne’s FedRAMP High and Moderate compliance program, including authorization, continuous monitoring, audits, control testing, POA&M management, vulnerability remediation, documentation, and assessor coordination. Partners with engineering and federal stakeholders to implement controls, maintain evidence, manage cloud security dependencies, track regulatory changes, and automate compliance workflows. Provides FedRAMP subject matter expertise to internal teams, customers, and prospects while improving audit efficiency and evidence quality.

Own brand and partner campaign strategy from brief through launch and retrospectives. Translate business priorities, audience insights, and brand strategy into integrated campaign plans, GTM strategies, investment priorities, and creative briefs. Align cross-functional marketing partners, guide tradeoffs, oversee execution quality, and develop measurement frameworks. Track brand health and campaign performance, report insights to leadership, and create reusable standards to improve future campaigns.

Designs and presents scalable technical solutions for enterprise merchants using Affirm’s payment platform. Leads technical discovery, solution architecture, custom integrations, demos, and pre-sales support while partnering with Sales, Engineering, Product, and partner teams. Builds customer trust, identifies technical risks, influences product development, creates enablement materials, and supports successful implementations. The role requires payments or fintech experience, strong API and enterprise architecture expertise, technical communication skills, and travel up to 30%.

Own technology and distribution partner accounts, maintaining API and integration health, content quality, incident resolution, onboarding, revenue growth, QBRs, renewals, and technical roadmap alignment. Serve as the primary technical and commercial contact for OTAs, GDS partners, connectivity providers, and channel partners while coordinating with Product, Engineering, Operations, Pricing, and Finance.

Own the full lifecycle and growth of strategic channel partnerships across associations, fintech, marketplaces, and distribution platforms. Drive revenue and GBV through performance optimization, QBRs, commercial negotiations, partner enablement, tier progression, and expansion initiatives. Build playbooks, health scoring, and scalable channel infrastructure while translating partner needs into product requests and coordinating cross-functional issue resolution.

Own and define IAM strategy for corporate and production environments. Migrate Okta to Terraform, design least-privilege access, automate provisioning/deprovisioning and access reviews, build/manage MDM/MAM tooling, partner with platform and engineering teams, and serve as the IAM subject matter expert across Security, IT, and Engineering.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Manages a Fortinet partner-funded business development team and leads strategic relationships between Fortinet and CDW. Develops engagement plans, drives revenue and profit growth, coordinates sales and services teams, facilitates pipeline reviews, educates stakeholders, manages accountability processes, and executes joint marketing initiatives. The role also oversees partner communications, business tracking, quarterly meetings, and scalable strategic planning processes. Travel averages 4–5 days per month.

Leads accounting and financial oversight for managed and professional services revenue, including ASC 606 revenue recognition, cost accounting, gross margin reporting, close activities, estimates, accruals, controls, and audits. Partners with Services, Sales, Operations, Legal, Technology, and FP&A to establish scalable processes and support new offerings. Manages and develops the accounting team while driving automation, data quality, operational improvements, and AI adoption.