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Sell the Qualtrics Experience Management platform to large enterprise Financial Services accounts. Drive strategic, complex deals, exceed quotas, build executive relationships, develop business cases, negotiate contracts, and collaborate with internal services to secure multi-million dollar engagements.

Supervise the launch and daily operation of a card grading facility, overseeing receiving, research, encapsulation, quality control, imaging, invoicing, and shipping. Establish workflows, schedules, productivity goals, KPIs, and procedures while coaching, training, evaluating, and disciplining employees. Resolve customer submission discrepancies, support revenue and profit targets, collaborate cross-functionally, and occasionally travel to West Coast trade shows and events.

Own Toast’s Voice of the Customer program across customer segments, analyzing NPS, CSAT, CES, qualitative feedback, and business metrics. Identify root causes of customer pain, develop data-driven recommendations, improve CX measurement practices, and influence cross-functional teams to prioritize customer-focused solutions. The role also builds listening channels, promotes customer-centric decision-making, and aligns CX priorities with organizational goals.

Supports new customer acquisition by partnering with SMB Account Executives on Hindi-language opportunities. Conducts discovery calls and product demonstrations, communicates with prospects, reviews quotes and contracts, assists deal progression, and supports transitions to onboarding. Requires fluent written and spoken English and Hindi, strong communication, adaptability, and a collaborative, feedback-driven mindset. The role is fully remote and includes uncapped commissions.

Provide global employment-law counseling across the employee lifecycle, including hiring, performance management, investigations, accommodations, separations, workforce changes, and disputes. Draft employment documents, coordinate with international local counsel, manage outside counsel, and build scalable legal processes, playbooks, training, and workflows in partnership with People, Legal Operations, and business leaders.

Own full-cycle recruiting for mid- and senior-level G&A, Sales, and Marketing roles. Develop sourcing strategies, conduct structured interviews, lead calibrated debriefs, manage candidate pipelines, and advise hiring managers. Track funnel metrics, maintain Greenhouse data, influence stakeholders, coordinate offers with Finance, HR, and Compensation, and improve recruiting workflows through AI and automation.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Manage full-cycle technical recruiting for Engineering, Product, Security, UX, and R&D roles. Partner with hiring leaders on role definition, structured interviews, sourcing strategy, market research, candidate assessment, pipeline management, and offer negotiations. Build diverse talent pipelines, use recruiting data to guide decisions, maintain accurate Greenhouse documentation, deliver an inclusive candidate experience, and improve recruiting practices through responsible AI use and shared resources.

Manage full-cycle recruiting for go-to-market roles across sales, marketing, customer success, professional services, and related teams. Partner with hiring leaders, build diverse talent pipelines, conduct structured assessments, use market and funnel data to guide hiring, manage candidate experiences, negotiate offers, and maintain recruiting documentation. The role also involves improving recruiting practices, responsibly using AI, and advising stakeholders in a globally distributed, remote-first environment.

Lead the Consumer Payments product roadmap at Affirm, creating easier and more successful repayment experiences. Use customer research, data, and experimentation to improve conversion, payment success, safety, and cost efficiency. Partner cross-functionally with Engineering, Analytics, Finance, Design, Partnerships, and senior leaders to identify opportunities, prioritize investments, define strategy, and guide products from discovery through launch and iteration.

Build and improve high-traffic consumer web experiences using React and TypeScript. Contribute to experimentation, client-side tagging, marketing integrations, attribution, measurement, performance, testing, observability, and privacy-aware development. Collaborate with Product, Design, Marketing, Analytics, Data Engineering, and senior engineers. Break down projects, write reliable and extensible code, support operations and on-call efforts, participate in code reviews, and contribute to team growth.

Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

Own the strategy, packaging, pricing, billing, adoption, and ROI of Assisted Living and Memory Care products. Partner with ML, data, hardware, software, platform, and finance teams to improve AI model quality, alert reliability, location accuracy, voice experiences, resident baselines, and EHR-connected care insights. Lead customer discovery, monetization validation, roadmap development, and outcome measurement for complex B2B healthcare technology products.

Leads AWS consulting engagements, designing and deploying cloud, DevOps, automation, infrastructure-as-code, and Kubernetes solutions for enterprise clients. Provides technical oversight across projects, supports presales and SOW reviews, develops cloud service offerings, and delivers workshops and training. Mentors engineers and architects, guides technical growth, ensures delivery excellence, and acts as an escalation point. The role also requires expertise in public cloud architecture, AI and machine learning, automation, CI/CD, and client relationship management.

Own the full B2B SaaS sales cycle across LATAM, from outbound pipeline creation through closing. Generate demand through prospecting, account mapping, events, and partners; qualify and advance complex mid-market and enterprise opportunities using MEDDICC, SPICED, and value-selling methods. Forecast accurately, meet revenue targets, engage executive stakeholders, and help shape Dropbox’s go-to-market strategy, messaging, use cases, and sales motion.

Own DocSend customer-facing product experiences from discovery through launch and iteration. Define product strategy, prioritize customer problems, guide Engineering and Design, evaluate quantitative and qualitative insights, establish success measures, and drive foundational improvements, AI-powered workflows, and multi-product experiences across Dropbox and DocSend.

Creates performance-driven creative for paid social, YouTube, demand generation, email, and CTV campaigns. Develops video and image advertising assets, collaborates with growth and marketing teams, manages creative workflows, iterates rapidly based on testing, monitors industry trends, and maintains brand consistency while optimizing creative performance in a fast-paced e-commerce environment.