Top Entry Level Remote Jobs in Denver & Boulder, CO

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Define and measure quality standards for Toast IQ, an AI assistant for restaurant operators. Review real user sessions, identify recurring failures, build labeled evaluation datasets, validate fixes, create regression cases, lead reviewer calibration, and translate findings into product priorities. The role also involves using AI coding tools to build review interfaces, automate analysis, monitor failures, and prototype improvements. Restaurant expertise, detailed analysis, structured data skills, and clear communication are central; formal product management experience is valued but not required.

Develop and scale full-stack web applications for Toast’s digital storefront, including online ordering and website products. Design solutions, improve performance and usability, collaborate with Product and Design, run experiments, resolve critical issues, and contribute to API design, testing, and cross-team product integration.

Represents Huntress at roadshows, tradeshows, and other events; attracts prospects, builds relationships, conducts account-based marketing activations, books demos, and manages follow-up. Partners with account executives by providing context and next steps for qualified opportunities. Uses AI tools for account research, event preparation, note organization, and follow-up. The role requires frequent travel, strong interpersonal skills, initiative, attention to detail, and sound judgment.

Leads a team of technical product experts delivering Dynatrace configuration, consultation, and ticket-based support to customers and internal teams. Manages daily operations, ticket intake, triage, routing, escalations, capacity, and delivery quality. Coaches team members, develops technical specialization, improves processes, monitors performance, and reports on service trends and customer satisfaction. Collaborates with leadership and stakeholders to ensure scalable, consistent, high-quality customer experiences.

Owns new business and expansion sales across higher education institutions in the United States and Canada. The role manages full-cycle enterprise software deals, applies MEDDICC qualification, builds executive relationships and internal champions, navigates complex procurement and approval processes, maintains accurate Salesforce forecasts, and collaborates with internal and channel teams to drive implementation and account growth. Travel to campuses, client meetings, and industry events is required as needed.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Monitor, triage, investigate, and respond to security alerts across endpoint, identity, email, and cloud environments. Analyze EDR telemetry, logs, forensic artifacts, Microsoft 365 activity, and enterprise security data to identify compromises and support remediation. Communicate findings and recommendations to customers, contain threats such as business email compromise and adversary-in-the-middle attacks, and improve incident detection and response processes. The role requires technical troubleshooting, customer communication, foundational cybersecurity knowledge, and a 4x10 schedule including one weekend day.

Develop and operate scalable cybersecurity systems for Falcon Complete, enabling analysts to triage, remediate, and prevent threats. Responsibilities include implementing product enhancements, designing reliable microservices and data pipelines, improving monitoring, automating operations, collaborating with stakeholders, and participating in 24/7 on-call rotations. The role requires cloud-native development, distributed systems expertise, database and messaging-system knowledge, container orchestration experience, and practical use of AI technologies.

Handles inbound and outbound policyholder calls to retain, resell, and recover life insurance policies. Explains coverage and premiums, recommends policy adjustments, collects delinquent payments, updates records, and follows up on solutions. The role requires empathetic communication, accurate documentation, independent judgment, and achievement of contact center KPIs. AM and PM shifts include different cancellation, recovery, payment collection, and written communication responsibilities.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Manage Opendoor-owned home listings from offer through closing. Negotiate price, concessions, repairs, and timelines with buyer agents; coordinate internal teams, title and escrow partners, and transaction stakeholders; resolve issues, maintain accurate documentation, monitor transaction health, and deliver responsive agent and buyer experiences in a high-volume, metrics-driven environment.