Top Insurance Jobs in Denver & Boulder, CO

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Develop, deliver, and evaluate training programs for customer retention representatives. Responsibilities include creating curricula and instructional materials, conducting onboarding and coaching sessions, monitoring call quality, providing feedback, supporting call center operations, testing new systems, identifying training gaps, and improving program effectiveness. The role also collaborates with supervisors and managers to ensure representatives meet customer service and performance standards.

Principal Software Engineer responsible for designing and developing enterprise software, making architectural and technical decisions, maintaining shared infrastructure and components, and improving security, performance, and reliability. The role mentors developers, establishes engineering standards, collaborates with product and design teams, supports existing products, troubleshoots complex issues, contributes to CI/CD and cloud initiatives, and works directly with customers and distributed teams.

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.

Own quality strategy and test coverage for life insurance underwriting decisioning. Design complex scenarios, validate rules engines and risk classifications, translate underwriting requirements into acceptance criteria, build automated API and data checks, investigate production discrepancies, and serve as the organization’s authority on underwriting correctness.

Produces narration and audio learning content using AI voice tools and human talent. Owns audio workflows from script preparation through editing, mastering, QA, deployment, and versioning. Builds automation for media processing and LMS deployment, maintains voice models and pronunciation standards, manages audio libraries, directs voice artists, tracks content-driven revisions, and forecasts production capacity. Partners with content, design, motion, and automation teams to keep accurate, high-quality narration synchronized with regulated course content.

Conducts quality audits across underwriting, premium audit, and customer service departments; analyzes review data to identify trends and training opportunities; helps develop and deliver training; maintains process, authority, and governance documentation; facilitates calibration and quality meetings; coaches employees on procedures, systems, regulations, and expectations; and supports process improvement and implementation of new workflows.

Manages moderately complex civil litigation involving insurance claims, including research, pleadings, discovery, hearings, trials, mediations, and settlement negotiations. Advises clients and claims representatives, evaluates legal risks, develops case strategies, ensures ethical and regulatory compliance, mentors junior attorneys, conducts training, and improves legal workflows through technology and automation.

The Enterprise Sales Director - Health will manage the sales cycle for AI-powered solutions in health insurance, cultivate relationships, and achieve sales targets.

Owns end-to-end implementation delivery for healthcare payment integrity clients, including requirements gathering, platform configuration, claims data integration, validation, troubleshooting, project planning, risk management, stakeholder communication, and go-live handoff. Partners with Engineering, Product, and clinical teams while developing scalable implementation methodologies, templates, and best practices.

Develop and deploy customer-focused web, mobile, and backend applications across the full software stack. Design major features, contribute to architecture decisions, conduct code reviews, and ensure secure, high-quality implementations. Collaborate with stakeholders and cross-functional teams using Agile and SDLC practices. Manage version control, CI/CD, environments, and releases; maintain automated test coverage and perform root-cause analysis. Build and optimize relational data solutions using SQL Server, including complex queries, stored procedures, and performance tuning.