Top Insurance Jobs in Denver & Boulder, CO

Provide bilingual (English/Spanish) phone and email support to policyholders and agents: answer/return calls, resolve complaints, process requests, scan/index documents to OnBase, mail outgoing correspondence, monitor fraud trends, assist investigations, complete assigned projects, and participate in ongoing product/process training.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess needs, recommend solutions, document interactions, maintain product knowledge, and meet call center KPIs while providing empathetic, professional service.

Lead and coach a remote team of customer service representatives to meet KPIs and resolve escalations. Monitor QA, manage schedules and timecards, analyze service data, prepare reports, and implement process improvements while liaising with management.

Own and prioritize the product backlog, translate business needs into detailed user stories, collaborate with Product Managers, QA, UX, and development, lead cross-functional teams, engage customers and conduct research, define acceptance criteria, and align delivery to product vision and corporate objectives.

Design, build, and maintain Airflow-based automation pipelines and services to move files, run scheduled FTP jobs, validate and modify data, monitor application health, parse logs/emails, implement robust error handling and observability, and integrate API-driven systems to reduce manual operational work.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

Drive new sales and growth for General Agents, Third-Party Administrators, Associations, Unions, and Trusts. Build and maintain intermediary relationships, create regional growth plans, execute sales strategies, coordinate stewardship meetings, and partner with internal sales, service, implementation, and underwriting teams. Support national events and travel as needed.

Design, deploy, and maintain cloud and edge security across AWS/GCP/Azure including Cloudflare WAF and SASE. Implement zero-trust access, CSPM, IaC security, threat modeling, incident runbooks, detection tuning, and mentor junior engineers while participating in on-call rotation.

Design, develop, implement, and evaluate synchronous, asynchronous, and blended learning solutions. Partner with SMEs and business units to create eLearning, instructor-led training, job aids, assessments, and metrics-driven improvements. Manage multiple instructional design projects, facilitate Train-the-Trainer sessions, and leverage e-learning tools (including Articulate and AI-enabled technologies) to improve associate performance and ROI.

Assist the Chief Strategy Officer in executing corporate strategy, perform analysis, support decision-making, and develop strategies to enhance Agero's market position.

The Claims Adjuster manages workers' compensation claims end-to-end, ensuring legal compliance, mitigating exposure, and providing excellent customer service to agents and clients.

Lead execution of integrated demand generation campaigns across paid digital, email/nurture, SEO, ABM, and events. Manage paid budgets, Salesforce campaign structure, attribution and pipeline reporting, partner/vendor relationships, and martech stack. Align marketing to Sales through pipeline reviews, win-loss analysis, and account tiering. Use AI tools to scale personalization and optimize channel performance.

Lead end-to-end development and deployment of predictive and hybrid deep learning/LLM models for insurance use cases. Prototype, validate, and productionize models using modern ML frameworks and MLOps, collaborate with product and engineering, and communicate technical results to stakeholders to drive measurable business impact.

Support the Securities-Based Lending (SBL) Solutions Desk by assisting customers and financial representatives, coordinating with Credit Risk and Operations, resolving collateral and credit issues, performing outbound client communications, preparing regulatory and management reporting, and recommending servicing improvements to senior leadership.