Top Hybrid Operations & Support Jobs in CO

Conduct in-depth account and receipt reviews, perform fraud audits, analyze internal process data, identify and escalate fraud trends, advise on mitigation techniques, and support special projects to improve accuracy, quality, and efficiency across cross-functional teams.

Lead and develop a high-volume Customer Operations team to improve process efficiency, manage launches, drive OKRs, remove cross-functional roadblocks, oversee staffing and budgets, and support strategic initiatives. Own day-to-day operations, coaching, performance management, project execution, and on-call coverage while partnering with stakeholders to scale processes and tools.

Lead and develop a Business Operations team to drive setup, QA, launches, and support for sales and account management. Manage performance, define role expectations and career paths, execute projects and OKRs, implement process improvements, and partner cross-functionally to drive efficiencies and organizational change.

Support daily branch operations including administrative tasks, cash handling and reconciliation, customer service support, coordinating with staff for compliance and audits, preparing operational reports, and assisting with process improvements to ensure efficient branch functioning.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

Lead managers and ~40 specialists in Group Fulfillment to deliver timely, accurate benefits for customers. Set operational objectives, capacity planning, SLAs, policies, and cross-functional alignment. Build and execute an AI-driven automation roadmap, coach AI fluency, run performance calibration and development, and drive organizational change to improve accuracy, timeliness, and team capability.

Lead IT Service Management and End-User Computing operations, manage ITSM/Service Desk team and managed services partners, own Microsoft 365, Entra ID, Intune, Jamf, ServiceNow, Jira, and Amazon Connect platforms, drive automation and AI-assisted service delivery, oversee vendor/licensing/telephony, and improve operational efficiency and employee technology experience.

Support engineers by managing EEE parts documentation and onboarding new components into internal parts libraries. Assist PLM implementation and wind down legacy document management tools. Drive document control, ensure compliance with program requirements, maintain relationships across teams, and perform related administrative duties.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

The Implementation Manager will oversee client onboarding from sales to training, ensuring excellent customer outcomes and project adherence while managing multiple priorities in a fast-paced environment.

Manage daily collections support tasks including email case queue resolution, UCC filings and terminations, processing legal fees/defaults/wires/write-offs, manual skip tracing, maintaining dialer metrics, executing payments, auditing records in Salesforce, and supporting projects to improve processes and efficiencies.