Top Hybrid Operations & Support Jobs in CO

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead day-to-day operations for Short Term Disability and FML claims, managing 60-80 specialists and 4-6 unit managers. Drive operational metrics, quality, service, process and technology improvements, change management, cross-functional partnerships, and full people management including hiring, performance, and development.

Partner with 2-3 R&D leaders to manage calendars, meetings, travel, events, and cross-functional projects. Drive coordination, capture action items, apply AI for research and programs, and build relationship and culture across the organization.

Manage the full development lifecycle of Owned Brands at Babylist, ensuring product quality, compliance, vendor relations, and risk management from concept to bulk delivery.

The Billing Operations Analyst supports cross-functional teams by resolving billing inquiries, managing requests, and enhancing operational efficiency in the Finance department.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Lead Business Controls for Global Operations (first line), implementing and executing 2LOD programs (RCSA, issue and supplier risk management, control testing). Advise senior leaders and partner with Compliance, Audit, and regulators; drive risk reporting, remediation, and continuous improvement to strengthen the control environment and support audits/exams.

Process and approve teller transactions, support customers and digital banking adoption, complete routine to moderately complex operational tasks, assist branch manager with scheduling and operations, resolve teller-line issues, escalate complaints, follow policies and compliance, identify potential fraud, and motivate team to meet business objectives.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.