Top Hybrid Operations & Support Jobs in CO

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and makes referrals to bankers. Helps the branch manager maintain efficient daily operations and motivates employees to meet business objectives while following banking policies and compliance requirements.

Supervise a customer care team supporting MetLife policyholders, ensuring high-quality service and achievement of business metrics. Coach, motivate, and develop associates; monitor calls; provide feedback; manage performance appraisals; support recruiting; handle compliance with ERISA, HIPAA, and internal quality standards; and promote collaboration, engagement, continuous improvement, and effective change management.

Own GTM business operations for Cloudflare’s Revenue organization, supporting the Revenue Chief of Staff, executive priorities, communications, leadership engagement, and Field Advisory Board programs. Drive cross-functional initiatives, track decisions and commitments, improve operational processes, and leverage AI and automation. The role requires strong executive communication, judgment, organization, proactive ownership, and the ability to deliver results amid ambiguity and competing priorities.

Provides ticket-based technical support for Dynatrace Digital Experience products. Responsibilities include triaging requests, configuring Dynatrace, creating synthetic monitoring scripts, analyzing performance and availability data, conducting root cause analysis, performing customer health checks, delivering technical training, documenting solutions, and supporting internal enablement. The role requires web and mobile technology knowledge, querying skills, data analysis, customer communication, and at least annual travel for a team meeting.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Provides empathetic customer and provider support through chat, messaging, and phone. Resolves technical, insurance, billing, and platform questions; documents interactions; meets service, quality, response-time, and productivity expectations; escalates issues when needed; participates in coaching and training; identifies recurring problems; and collaborates with Product and internal teams to improve the support experience.

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.