Top Hybrid Operations & Support Jobs in CO

Leads Gusto’s Escalation Services team for high-visibility benefits and access-to-care cases while redesigning intake, triage, routing, root-cause analysis, reporting, and automation. The role manages specialists, handles executive escalations, establishes operational KPIs, partners cross-functionally on systemic fixes, and develops an AI-enabled escalation roadmap to improve resolution speed, service quality, and scalability.

Provide first-line support via live chat and service requests, troubleshoot hardware, software and network issues using diagnostic tools and runbooks, document outcomes, and contribute process improvement feedback to maintain high customer satisfaction and minimize downtime.

Provides first-line support for hardware, software, and network issues through live chat and service requests. Uses diagnostic tools and enterprise-authorized AI capabilities to troubleshoot, document, and resolve technology problems while validating AI-generated recommendations and protecting sensitive data. Supports operational improvements by identifying process opportunities, documenting outcomes, and escalating uncertain issues appropriately.

Supports Customer Operations through AI and automation, data auditing, issue investigation, process improvement, and cross-functional project coordination. The intern will identify efficiency opportunities, troubleshoot customer redemption issues, update operational processes, and contribute to initiatives while developing professional and analytical skills during a 12-week hybrid summer internship.

Manages payment setup and clearing operations, including settlement pipelines, exception reporting, payment documentation, proof-of-payment requests, and account ledger reviews. Communicates with creditors, agencies, law offices, and payment processors to resolve issues. Maintains Salesforce records, handles clerical and correspondence tasks, supports internal inquiries and special projects, and ensures accuracy while managing multiple priorities and deadlines.

Supports enterprise sales teams with Falcon Flex deal structuring, policy compliance, approval workflows, lifecycle management, financial modeling, and non-standard transaction reviews. Partners with Sales, Finance, Legal, Operations, and Alliance teams to evaluate commercial terms, margins, risks, and governance. Communicates deal recommendations and status while identifying process improvements and enhancing Salesforce CPQ workflows. Requires strong SaaS economics knowledge, analytical judgment, cross-functional collaboration, and experience using AI to improve business processes.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational activities and schedules, identifying customer financial needs, promoting digital banking solutions, mitigating fraud and risk, and helping motivate branch staff. Provides professional customer service while following banking policies, compliance controls, and loss-prevention procedures.

Leads the design, governance, implementation, and continuous improvement of marketing review processes. Coordinates Marketing, Legal, Compliance, technology, vendors, and audit stakeholders; oversees workflow tools, controls, documentation, reporting, training, access management, and issue resolution. Improves transparency, audit readiness, user experience, regulatory adherence, and speed to market for marketing content approvals.

Manages, investigates, and resolves complex high-severity personal property claims. Responsibilities include determining coverage, inspecting and valuing damaged or lost contents, explaining settlements, coordinating vendors, negotiating scopes and estimates, monitoring vendor performance, and providing policyholder service. The specialist may also conduct field inspections, assist other claims teams, and serve as a technical resource for contents specialists.

Develops and implements knowledge management strategies, processes, systems, and tools. Captures and organizes organizational knowledge, analyzes metrics, identifies process efficiencies, and supports automation. Collaborates with business leaders, subject matter experts, and IT teams to improve knowledge sharing and retention. Creates technical documentation, delivers training and workshops, manages initiatives, researches emerging technologies, and promotes adoption of knowledge management practices across managed services teams.