Top Hybrid Operations & Support Jobs in CO

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Manage a caseload of initial long-term care eligibility files, review detailed medical records, make timely eligibility determinations, communicate decisions in writing and by phone, compile documentation, reconcile inconsistencies, engage medical/legal resources, and occasionally represent the company in deposition or trial.

Handle inbound customer inquiries by phone and email for group disability claims, research policy/claim questions, process transactions, escalate as needed, and deliver empathetic, high-quality service while using multiple internal systems and attending in-person training.

Supervise and coach a team of customer care associates to deliver excellent service on MetLife products. Monitor calls, provide feedback, create performance appraisals, ensure regulatory compliance (ERISA, HIPAA), partner with recruiting, and foster engagement and cross-team collaboration to meet business metrics.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Oversee financial reporting for clients in construction, manage teams, prepare budgets, and analyze financial data. Ensure quality and improve operational efficiencies.

Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.

Support Financial Advisors by servicing client accounts, preparing forms, scheduling and preparing for client meetings, researching inquiries, coordinating referrals and marketing, maintaining regulatory files, and performing administrative tasks to help grow client relationships.

Lead strategic planning, business-review cadences, and cross-functional execution for name.com and Identity Digital. Drive MBR/QBRs, weekly leadership and board meeting prep, OKR/KPI design and reporting, OPEX management, internal communications, and stakeholder alignment across finance, product, engineering, marketing, support, and BD to translate leadership priorities into measurable plans and outcomes.

Monitor and manage live production work using system tools and dashboards; make real-time capacity decisions, triage escalations, analyze performance data, propose corrective actions, document processes, create client production plans, and train or mentor operations staff.

Manage a $100M+ vehicle portfolio across Central/West territory, optimize resale decisioning and pricing, coordinate with auction partners, inspect and represent inventory, identify reconditioning/relocation opportunities, analyze market data, ensure SOP compliance, and drive processes to maximize sale proceeds and inventory turn while traveling frequently to auction locations.