Top Hybrid Operations & Support Jobs in CO

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Support credentialing, licensing, and regulatory workflows for licensed employees. Coordinate with Compliance, FINRA, screening teams, and vendors; provide training, reporting, backup coverage across CLEAR processes; contribute to process improvements and small projects to improve efficiency and compliance.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Process documents for electronic filing with the SEC EDGAR system, fulfill customer requests, research data, and ensure compliance with filing requirements.

Perform technical and content quality control on digital media assets, validate encoded/transcoded files, support inbound/outbound workflows, troubleshoot and escalate complex issues, maintain SOPs, assist with training, and coordinate with internal teams to ensure timely, accurate media delivery across broadcast, streaming, and international platforms.

Provide timely, accurate customer support via email/chat/phone, troubleshoot software and device issues, process refunds, document interactions in Zendesk, update knowledge base, escalate bugs to Product/Engineering, and collaborate cross-functionally to improve customer experience and product adoption.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Lead and develop a Business Operations team to drive setup, QA, launches, and support for sales and account management. Manage performance, define role expectations and career paths, execute projects and OKRs, implement process improvements, and partner cross-functionally to drive efficiencies and organizational change.

Support daily branch operations including administrative tasks, cash handling and reconciliation, customer service support, coordinating with staff for compliance and audits, preparing operational reports, and assisting with process improvements to ensure efficient branch functioning.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

The Compliance Operations Analyst monitors and investigates abuse issues, collaborates cross-functionally to enhance compliance processes, and contributes to incident response and operational improvements at Klaviyo.