Top Hybrid Operations & Support Jobs in CO

Lead district warranty and dealer service initiatives to improve customer retention by enforcing service policies, reducing warranty waste, managing goodwill claims, ensuring field action completion, conducting dealer audits and training, and supporting cross-functional and legal reviews. Maintain dealer relationships, host performance meetings, and execute business plans to meet district warranty and customer experience metrics.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

Lead Cox Fleet process design, standardization, and continuous improvement across the business. Drive transformation initiatives (acquisitions, integrations), partner with stakeholders and BI to build metrics, govern process standards, prioritize technology enhancements, and manage implementation of process excellence and change management to improve efficiency and compliance.

Manage daily account activities for assigned fleets, including scheduling and processing repairs, estimating and auditing repair costs, coordinating vendor work, ensuring PM compliance, and following up on scheduled and unscheduled events to ensure timely, accurate invoicing and customer approvals.

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with counsel; prepare for trials/hearings; ensure reserves and secure financial processing; document files and reports; identify subrogation and suspicious claims; manage outside counsel billing and training engagement.

The DCIM Administrator manages data center operations by overseeing Nlyte workflows, ensuring accuracy in asset management, and driving continuous improvement in process and data integrity.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

Provide front-line IT support for Windows, macOS, Android, and iOS endpoints; triage and resolve tickets via email/chat/ticket portal within SLAs; provision devices with Intune Autopilot and MDM; manage Entra ID and Microsoft 365 user lifecycle; troubleshoot networking, VPN, and security access issues; maintain asset inventory, SOPs, and knowledge-base; escalate security incidents and support IT projects.

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.

Lead and scale HiBob's payroll services across the US and UK, owning strategy, execution, customer satisfaction, revenue/P&L, and operational excellence. Build repeatable services motions, improve implementation quality and speed, partner cross-functionally, leverage AI/automation, and develop a high-performing payroll services organization to drive retention and growth.