Top Hybrid Operations & Support Jobs in CO

Monitors and reconciles data integrations between the Catalyst Claims Platform, HRIS/HCM systems, and customer Workday environments. Identifies and resolves data discrepancies, integration errors, and file-feed issues using Excel, EIB processing, and system updates. Partners with customers and internal teams, supports HRIS implementations, prepares operational reporting, uses AI tools for analysis and validation, and mentors new analysts. Requires disability or leave claims experience, HRIS integration knowledge, advanced Excel skills, troubleshooting, communication, and collaboration.

Investigate and resolve escalated disability and leave claim concerns, inquiries, and processing issues. Conduct root cause analysis, identify trends, maintain escalation data, and recommend process and communication improvements. Partner with claims, legal, privacy, account, and operations teams to resolve complex cases while balancing customer advocacy, contractual obligations, regulatory requirements, and claim integrity. Report findings to leadership and coach operational partners on customer experience practices.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Lead Cloudflare’s AI-first Revenue Operations technology roadmap. Assess workflows, systems, integrations, and user needs; design and prototype scalable automation and AI solutions; guide build, buy, blend, and retirement decisions; establish governance, security, privacy, and change controls; and partner with IT, Engineering, Procurement, Finance, vendors, and GTM stakeholders to deliver a secure, efficient seller technology ecosystem.

Manage and mentor a team of Premier Support Engineers handling customer requests, reproducing and troubleshooting issues across Datadog integrations, onboarding and training hires, building documentation, resolving high-priority escalations, and driving initiatives to improve team productivity and processes.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, resolving operational issues, managing schedules, identifying risks and potential fraud, and supporting branch employees. The role also helps the branch manager maintain policy compliance, deliver strong customer service, meet business objectives, and motivate a diverse team.

Manage day-to-day Broomfield office operations while supporting one to two Vice Presidents. Responsibilities include complex calendar and travel management, expense reporting, meeting preparation, vendor and contract oversight, office budgeting, employee onboarding logistics, facilities coordination, event planning, hospitality, and cross-functional collaboration with People, IT, and Finance.

Own complex billing and contract cases for mid-market and commercial customers from initial report through resolution. Investigate discrepancies across contracts, order forms, CRM, billing, and finance systems; determine appropriate corrections, concessions, returns, refunds, or amendments; coordinate cross-functional teams; communicate with customers; and improve recurring billing processes through root-cause analysis and reporting.