Top Hybrid Operations & Support Jobs in CO

The Customer Experience Analyst supports Customer Operations by administering tools such as Zendesk, identifying process improvements, coordinating cross-functional projects, translating stakeholder needs, documenting processes, and applying AI and automation to reduce manual work. The role also analyzes data, supports ambiguous initiatives, represents the Customer Experience team, and manages shifting priorities in a hybrid Denver environment.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Lead and coach a team of Complaint & Litigation Specialists to log, research, and resolve complaints and grievances. Manage team inventory, workflows, and performance, build cross-functional partnerships, ensure compliance with regulatory requirements, and drive timely, accurate case closures.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Process and approve teller transactions, support customers and branch staff, complete routine to moderately complex operational tasks, minimize risk by following policies, assist the Branch Manager with operations and scheduling, escalate/resolving issues, promote digital banking solutions, and help motivate the team to meet business objectives.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead end-to-end Revenue Operations for a high-growth B2B SaaS company: build GTM operating model, own forecasting and analytics, manage GTM systems (Salesforce/CPQ/marketing automation), drive AI automation, enable cross-functional alignment, and deliver executive revenue insights to scale enterprise sales.

Provide empathetic email and live-chat support for product, order, payment, and technical issues; upsell thoughtfully; monitor fulfillment; surface customer insights; support fraud detection, promo code management, and CX process improvements.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Manage title order processing end-to-end: open orders, procure title search products, HOA documents and payoff demands, review executed closing files, prepare and submit recording documents, monitor recordings, resolve discrepancies, and upload final documents while maintaining regulatory and company compliance.

Manages attorney-represented and litigated auto and homeowners bodily injury claims. Investigates coverage, liability, damages, suspicious activity, and subrogation opportunities; negotiates settlements within authority; maintains reserves and claim files; coordinates with policyholders, claimants, witnesses, trial counsel, and outside counsel; prepares trial reports and attends legal proceedings; and ensures accurate financial processing and reporting.