Top Hybrid Operations & Support Jobs in CO

Handle inbound Long Term Care insurance calls; document interactions; research and resolve errors, contract discrepancies, and processing delays; liaise with operational teams; use computerized systems to track and troubleshoot; meet KPIs, adhere to schedules, and deliver empathetic, solution-focused customer service.

Support daily administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable declarative solutions, maintain data quality and security settings, triage support tickets, document processes, and collaborate with senior team members on platform improvements.

Prepare, edit, QC, and transcode video assets for distribution using NLEs and transcoding tools. Ensure S&P compliance, sync captions/subtitles, validate metadata, manage asset tracking workflows, and collaborate with stakeholders to meet delivery timelines.

Lead technical escalations for the ClearLine platform, troubleshoot complex ad-tech integrations, use SQL/Python in Snowflake/Databricks for analysis and automation, apply AI tools to operational workflows, create technical documentation, coordinate cross-functional bug fixes and projects, and optimize programmatic advertising processes (VAST/OpenRTB, DSP/SSP, DMP).

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Provide high-touch executive support to the Chief Resilience Officer including complex calendar and travel management, meeting and event planning, stakeholder communication, project leadership, and confidential handling of sensitive information. Drive operational efficiencies, support executive initiatives and offsites, and use AI tools to streamline workflows and decision-making.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide timely, accurate customer support via email/chat/phone, troubleshoot software and device issues, process refunds, document interactions in Zendesk, update knowledge base, escalate bugs to Product/Engineering, and collaborate cross-functionally to improve customer experience and product adoption.

The Compliance Operations Analyst monitors and investigates abuse issues, collaborates cross-functionally to enhance compliance processes, and contributes to incident response and operational improvements at Klaviyo.