Top Hybrid Operations & Support Jobs in CO

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational activities, assisting with scheduling, identifying customer financial needs, promoting digital banking solutions, mitigating fraud risks, and helping motivate branch staff while following bank policies and compliance requirements.

Manages enrollment and reenrollment communication projects for executive benefits customers. Transforms data from multiple systems into accurate branded documents, audits materials for quality, fulfills paper and digital document requests, runs reports and queries, troubleshoots issues, supports partners, and recommends process improvements.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.

Leads a payroll and tax customer support team, coaching representatives, monitoring performance metrics, improving customer experience, and driving scalable processes. Partners cross-functionally with product and other teams to reduce inquiries, enhance tools, and support retention and growth. Uses data and AI to improve efficiency, develop employees, and implement organizational change in a regulated support environment.

Manage, investigate, and resolve complex, high-severity personal property claims. Inspect and value damaged or lost contents, determine coverage, explain settlements, coordinate vendors, negotiate scopes and estimates, monitor contract compliance, and provide exceptional policyholder service. The role also supports field inspections, assists other claims teams, serves as a technical resource, and maintains current knowledge of personal-property standards and homeowner policy coverages.

Gather and document business requirements, collaborate with insurance carrier stakeholders, define scope decisions, and translate requirements into technical specifications for engineering implementation. Organize complex product configuration datasets and support data-driven solutions during a six-month implementation engagement.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.