Top Hybrid Operations & Support Jobs in CO

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance activities within a bank branch. Coaches and develops direct reports, manages staffing and financial resources, supports hiring, resolves escalated concerns, and connects customers with appropriate banking resources. The role requires customer contact and compliance with Loan Originator regulations, including financial responsibility and background screening requirements.

Provides remote technical customer support for product and service issues escalated by frontline teams. Troubleshoots hardware, software, and access problems; resolves issues or escalates complex cases; documents inquiries and resolutions; follows up with customers; and collaborates with product, service delivery, and technical teams. The role also trains and coaches customers, requires flexible scheduling, and may involve SQL or XML research using internal databases.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Manages enrollment and reenrollment communication projects for executive benefits customers. Transforms data from multiple systems into accurate branded documents, audits materials for quality, fulfills paper and digital document requests, runs reports and queries, troubleshoots issues, supports partners, and recommends process improvements.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.

Leads a payroll and tax customer support team, coaching representatives, monitoring performance metrics, improving customer experience, and driving scalable processes. Partners cross-functionally with product and other teams to reduce inquiries, enhance tools, and support retention and growth. Uses data and AI to improve efficiency, develop employees, and implement organizational change in a regulated support environment.

Manage, investigate, and resolve complex, high-severity personal property claims. Inspect and value damaged or lost contents, determine coverage, explain settlements, coordinate vendors, negotiate scopes and estimates, monitor contract compliance, and provide exceptional policyholder service. The role also supports field inspections, assists other claims teams, serves as a technical resource, and maintains current knowledge of personal-property standards and homeowner policy coverages.

Gather and document business requirements, collaborate with insurance carrier stakeholders, define scope decisions, and translate requirements into technical specifications for engineering implementation. Organize complex product configuration datasets and support data-driven solutions during a six-month implementation engagement.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.