Top Hybrid Operations & Support Jobs in CO

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead end-to-end Revenue Operations for a high-growth B2B SaaS company: build GTM operating model, own forecasting and analytics, manage GTM systems (Salesforce/CPQ/marketing automation), drive AI automation, enable cross-functional alignment, and deliver executive revenue insights to scale enterprise sales.

Process and validate telecommunications orders (LSRs, ASRs, DSRs, broadband), resolve customer tickets, maintain order/status records, liaise with carriers and internal teams, perform QA on billing/orders, support onboarding/training, and drive process improvements and automation initiatives to improve service delivery.

Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.

Provide first-line support via live chat and service requests, troubleshoot hardware, software and network issues using diagnostic tools and runbooks, document outcomes, and contribute process improvement feedback to maintain high customer satisfaction and minimize downtime.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Manage transition of delinquent accounts to external law firms and collections agencies; prepare and audit documentation and placement records; reconcile external recovery reports with internal finance data; run account-level reporting and support ad-hoc data requests to drive recovery strategy and revenue.

Support branch operations and customer experience by processing teller transactions, resolving operational issues, escalating complaints, educating customers on digital solutions, assisting branch managers with scheduling, and enforcing compliance and risk controls.

Perform preliminary website compliance audits and independently manage monthly OEM compliance submissions to third-party auditors. Troubleshoot issues with agencies, communicate remediation steps to clients and internal teams, log and track compliance cases, collaborate with cross-functional teams, and develop brand-specific subject-matter expertise.