Top Hybrid Operations & Support Jobs in CO

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Lead strategic planning, business-review cadences, and cross-functional execution for name.com and Identity Digital. Drive MBR/QBRs, weekly leadership and board meeting prep, OKR/KPI design and reporting, OPEX management, internal communications, and stakeholder alignment across finance, product, engineering, marketing, support, and BD to translate leadership priorities into measurable plans and outcomes.

Serve as the on-island liaison for the .ai TLD: manage stakeholder inquiries, coordinate with GOA and Identity Digital teams, support PR/communications, deliver presentations, produce technical documentation and reports, and participate in incident reviews to ensure registry service continuity.

Oversee financial reporting for clients in construction, manage teams, prepare budgets, and analyze financial data. Ensure quality and improve operational efficiencies.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Maintain and remediate Windows Server and workstation security in isolated environments: apply patches and STIGs, remediate vulnerabilities using Tenable/SCAP, support VDI/VMware, use SCCM/MECM occasionally, administer Group Policy, troubleshoot Windows stability and application services, and collaborate with security, customers, and teams while working on-site full time.

Manage project plans and deliverables for manufacturing digital transformations, collaborating with cross-functional teams and customers, while ensuring communication and organization throughout the process.

Provide high-level administrative support to the Chief Revenue Officer: manage complex calendars and domestic/international travel, coordinate meetings and events, handle confidential information, capture meeting minutes, reconcile expenses, support special projects, and collaborate with cross-functional teams and other executive assistants to ensure seamless operations.

Lead global DSP operations to optimize partner performance, scalability, and supply competitiveness. Build operational frameworks, KPIs, and cross-functional programs; manage a distributed team; drive platform integrations, traffic shaping, identity and exchange optimization to support revenue growth and operational excellence.

Provide empathetic email and live-chat support for product, order, payment, and technical issues; upsell thoughtfully; monitor fulfillment; surface customer insights; support fraud detection, promo code management, and CX process improvements.