Top Hybrid Operations & Support Jobs in CO

Leads Technology Critical Incident Managers, providing coaching, process improvement, and operational oversight. Co-leads recovery of critical systems, facilitates technical bridge lines, communicates business impact and recovery options to executives, and supports problem management, risk, audit, and lessons-learned activities. The role requires decisive incident leadership, cross-functional influence, strong communication, business impact assessment, and support for on-call teams during critical events.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Supports the onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system-integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Requires strong customer service, organization, communication, data-entry accuracy, Microsoft 365 proficiency, and discretion with sensitive information.

Owns AI opportunity intake, qualification, routing, and assignment operations. Manages CRM configuration, dashboards, KPI reporting, SLA tracking, data hygiene, audits, and lead-flow process improvements. Partners with business consultants, technical teams, revenue operations, and practice leaders to develop agentic workflow automation with human oversight. Routes qualified opportunities, resolves stalled or escalated leads, documents requirements, and uses performance data to improve routing accuracy, speed, and pipeline visibility.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Provides comprehensive administrative support to executives and teams in Asset & Wealth Management. Responsibilities include complex calendar management, call screening, domestic and international travel coordination, meeting and event logistics, invoice and expense processing, onboarding and offboarding support, document maintenance, professional correspondence, and editing spreadsheets and presentations. The role requires discretion, strong organization, communication skills, Microsoft Office proficiency, and five days per week onsite.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.

Leads a middle office credit execution team supporting pre- and post-closing corporate lending activities. Reviews credit approvals, syndicated loan structures, legal documentation, compliance requirements, and booking materials. Manages resources and priorities, partners with front office, risk, legal, compliance, and operations stakeholders, and ensures accurate credit onboarding, booking, and funding. The role also drives controls, procedures, remediation, reporting, talent development, and regulatory compliance.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.