Top Hybrid Operations & Support Jobs in CO

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Own and scale Hex’s deal desk and quote-to-cash operations, including CPQ, billing, provisioning, pricing, packaging, discounting, approvals, invoicing, revenue recognition, and collections. Lead a monetization committee, implement order-to-cash systems, improve margins and sales velocity, establish deal guardrails, and report on process performance. Partner closely with Sales, Finance, Legal, Product, and Engineering in a high-growth B2B SaaS environment.

The Director of Revenue Operations will build and lead Hex’s RevOps center of excellence, owning compensation, territory design, capacity planning, quota setting, pipeline modeling, forecasting, and recurring operational programs. The role partners with Sales, Finance, Recruiting, Legal, Systems, and executive leadership to automate processes, improve forecast accuracy, support hiring plans, and report on go-to-market performance.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.

Supports campaign setup and performance operations by managing application setup components, coordinating cross-functional feedback, troubleshooting technical issues with Engineering and Product, partnering with Analytics on consumer targeting, and identifying error trends. The role is fully remote but limited to Colorado residents, offers up to 25 hours per week, and requires occasional weekend availability.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and makes referrals to bankers. Helps the branch manager maintain efficient daily operations and motivates employees to meet business objectives while following banking policies and compliance requirements.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Operate and manage sportsbook website and mobile app displays, including classification pages, offers, country- and state-specific content, and live streams. Monitor content accuracy, compliance, and promotional effectiveness across media platforms. Coordinate with scheduling, trading, and analysis teams to prioritize sporting events and support customer engagement. The role requires flexible evening and weekend hours, strong attention to detail, sports knowledge, organization, communication, and the ability to work under pressure.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Leads system monitoring, maintenance, incident response, troubleshooting, reliability improvements, patching, upgrades, and production support. Analyzes root causes, tracks availability and performance metrics, coordinates system changes, and supports application governance, continuity testing, audits, and regulatory inquiries. Coaches junior staff and ensures supported systems comply with technology standards and risk-management requirements.