Top Hybrid Operations & Support Jobs in CO

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.

Provide first-line support for hardware, software, and network issues via live chat and service requests. Use diagnostic tools and problem-solving techniques to identify and resolve issues, document outcomes, and contribute feedback to improve processes and runbooks.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a Tier 2 Money Advanced Care team (10–12) to resolve complex banking, disputes, and money-movement escalations. Coach team members, drive continuous improvement, use data and AI/automation to improve workflows, partner cross-functionally, and deliver timely, compliant, customer-centered outcomes.

Provide onsite enterprise IT support for workstations, servers, networks, and endpoints. Manage AD and core services, remediate security incidents, support Wi‑Fi and LAN, maintain servers and virtualization, implement compliance controls, and deliver user training and documentation to improve productivity and reliability.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.

Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.

Lead aftersales performance across the Tulsa district by partnering with dealers to execute GM Aftersales programs, drive revenue and KPIs, analyze performance, develop business plans, resolve customer and warranty issues, and provide onsite coaching. Requires data-driven recommendations, strong fixed-ops expertise, and up to 50% regional travel.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.