Top Hybrid Operations & Support Jobs in CO

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Operate and monitor broadcast systems during live events, troubleshoot transmission issues, coordinate with production teams and on-air talent, adjust audio and video levels, and maintain event logs. The role supports a 24/7 broadcast operation with rotating shifts and requires strong multitasking, communication, and problem-solving skills. Experience with broadcast automation, video servers, audio consoles, compliance standards, or live production is beneficial, but training is available.

Provides executive administrative support by managing calendars, meetings, confidential information, travel, expenses, correspondence, records, and office logistics. Prepares agendas and meeting materials, tracks deadlines and action items, processes invoices, orders supplies, and responds to executive and internal client requests. The role requires discretion, organization, adaptability, clear communication, and effective use of office productivity tools.

Provides advanced remote diagnostic and repair support for vehicle issues, owns complex escalation cases, publishes service bulletins, and coordinates resolutions with TAC advisors, dealers, Field Service Engineers, Quality, Engineering, and leadership. The role identifies emerging product issues, develops solutions, delivers presentations, and maintains strong cross-functional relationships while supporting high-voltage automotive systems.

Provide first-line support via live chat and service requests, troubleshoot hardware, software and network issues using diagnostic tools and runbooks, document outcomes, and contribute process improvement feedback to maintain high customer satisfaction and minimize downtime.

Supports Customer Operations through AI and automation, data auditing, issue investigation, process improvement, and cross-functional project coordination. The intern will identify efficiency opportunities, troubleshoot customer redemption issues, update operational processes, and contribute to initiatives while developing professional and analytical skills during a 12-week hybrid summer internship.

Manages payment setup and clearing operations, including settlement pipelines, exception reporting, payment documentation, proof-of-payment requests, and account ledger reviews. Communicates with creditors, agencies, law offices, and payment processors to resolve issues. Maintains Salesforce records, handles clerical and correspondence tasks, supports internal inquiries and special projects, and ensures accuracy while managing multiple priorities and deadlines.

Supports enterprise sales teams with Falcon Flex deal structuring, policy compliance, approval workflows, lifecycle management, financial modeling, and non-standard transaction reviews. Partners with Sales, Finance, Legal, Operations, and Alliance teams to evaluate commercial terms, margins, risks, and governance. Communicates deal recommendations and status while identifying process improvements and enhancing Salesforce CPQ workflows. Requires strong SaaS economics knowledge, analytical judgment, cross-functional collaboration, and experience using AI to improve business processes.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational activities and schedules, identifying customer financial needs, promoting digital banking solutions, mitigating fraud and risk, and helping motivate branch staff. Provides professional customer service while following banking policies, compliance controls, and loss-prevention procedures.