Top eCommerce Jobs in Denver & Boulder, CO

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

Manage three branded Reddit accounts: post 2–3 times per week per brand, engage with users and comments per brand guidelines, craft brand-specific Reddit strategies, and coordinate with an outside contractor to manage meetings and goals.

Provides seasonal customer support through email, live chat, and phone, resolving product, ordering, payment, website navigation, and delivery issues. Handles escalations, contacts shipping carriers, and delivers accurate, empathetic responses. Supports Customer Experience initiatives, identifies improvement opportunities, and works assigned evening, weekend, and holiday shifts throughout the full seasonal contract. Requires reliable attendance, strong communication, problem-solving skills, and comfort using multiple support technologies.

The Sr. Manager of GTM Incentive Compensation at Klaviyo will lead design and management of incentive compensation programs across GTM functions, ensuring alignment with company objectives and operational integrity.

Support day-to-day GRC operations: assess third-party vendors, maintain vendor risk register, track remediation and control evidence, assist with internal control testing and audits (SOC 2, ISO 27001, PCI-DSS), maintain policies, prepare reporting, and contribute to process improvements.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Own a high-volume non-compliance ticket workstream for an assigned vendor portfolio: communicate with vendors to resolve UPC/labeling and routing issues, update trackers, pursue credit memos, close loops with Operations and Merchandising, support onboarding, and analyze compliance trends and KPI scorecards to escalate patterns and propose process improvements.

The Customer Experience Analyst supports Customer Operations by administering tools such as Zendesk, identifying process improvements, coordinating cross-functional projects, translating stakeholder needs, documenting processes, and applying AI and automation to reduce manual work. The role also analyzes data, supports ambiguous initiatives, represents the Customer Experience team, and manages shifting priorities in a hybrid Denver environment.

Build and lead Ashley’s consumer insights capability, including research roadmaps, custom qualitative and quantitative studies, insights repositories, prioritization processes, and executive-ready storytelling. Translate consumer, retail, marketplace, feedback, and business data into actionable recommendations for product, marketing, merchandising, pricing, and growth decisions. Influence cross-functional stakeholders, develop AI-enabled synthesis workflows, and manage one direct report while operating resourcefully with imperfect data.

Coordinates armored cash pickups, reconciles daily transactions, communicates with customers and courier partners, and supports smart safe implementation and troubleshooting. Maintains accurate cash records, monitors deposits, assists with banking transaction posting, escalates compliance concerns, and contributes to process improvements while adhering to cannabis banking regulations and security protocols.