Top eCommerce Jobs in Denver & Boulder, CO

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Lead Klaviyo’s global compensation strategy, including job architecture, pay structures, equity and long-term incentives, executive compensation, pay equity, and global market expansion. Advise leaders on hiring and retention investments, support Compensation Committee governance, manage budgets and equity models, and lead a high-performing compensation team. Improve processes through technology, analytics, AI, and automation.

Support day-to-day GRC operations: assess third-party vendors, maintain vendor risk register, track remediation and control evidence, assist with internal control testing and audits (SOC 2, ISO 27001, PCI-DSS), maintain policies, prepare reporting, and contribute to process improvements.

Own Cleo’s application and product security program across SaaS and customer-hosted products. Lead SSDLC practices, threat modeling, security tooling, vulnerability management, penetration testing, coordinated disclosure, CVE publication, and NIST CSF controls. Define product security standards, roadmap, secure defaults, access controls, and customer-facing advisories. Partner with engineering, product, architecture, and customers while guiding security engineers and consultants. Also establish protections for LLM applications, AI agents, and AI-assisted development workflows.

Manage customer-facing technology implementation projects from kickoff through closure, owning scope, schedule, budget, quality, risks, and delivery outcomes. Coordinate customers, executives, implementation engineers, and cross-functional teams across multiple concurrent projects. Lead planning, status communication, forecasting, resource management, and budget tracking. Apply and help develop AI-enabled PMO workflows, while communicating the value of cloud-based B2B integration solutions. Travel approximately 15% for customer visits, partner meetings, events, and team planning.

Leads technical pre-sales for supply chain integration solutions, partnering with Sales to conduct discovery, design ERP/WMS/TMS and trading-partner architectures, run POCs, deliver demonstrations, and respond to RFPs. Advises technical and executive stakeholders on business outcomes and AI opportunities, translates capabilities into measurable ROI, and collaborates with Product, Customer Success, and Professional Services on roadmap feedback and post-sale handoffs.

Owns end-to-end email marketing production in HubSpot, including campaign building, audience segmentation, workflow nurtures, A/B testing, scheduling, approvals, quality assurance, and performance analysis. The role manages the email calendar, organizes marketing assets, creates basic Canva graphics, supports inbox responses, and applies privacy and email best practices. It requires collaboration across teams and time zones, strong proofreading, project management, and the ability to turn campaign briefs into polished emails.

Own analytical projects supporting revenue, profitability, and operational performance for the insurance business. Analyze funnels, campaigns, conversions, costs, and trends; build SQL queries and Looker dashboards; automate reporting with Python; define KPIs; validate data; and present actionable recommendations to stakeholders and leadership.

Own QA strategy and release quality for POS, back-office, and payments products. Build automated unit, integration, API, contract, and end-to-end tests; integrate testing into GitHub Actions; validate hardware, offline modes, payment flows, and upgrades; establish release gates and test environments; monitor quality metrics; reproduce merchant issues; and coach engineers on testable design and quality practices.

Own Babylist’s global compensation strategy, including executive compensation, equity programs, job architecture, market pricing, pay equity, incentives, and annual compensation cycles. Lead compensation analytics, governance, compliance, budgeting, and executive committee materials. Partner with Finance, Legal, Payroll, HR, and business leaders while advising on pay decisions and workforce planning. Build and develop the compensation team, communicate programs company-wide, and redesign equity strategy as the company prepares for potential IPO growth.

The Senior Full-Stack Engineer will manage client relationships, design integration solutions, and ensure seamless delivery and optimization of technical workflows, while leveraging AI for efficiency.