Top eCommerce Jobs in Denver & Boulder, CO

Provide frontline customer support through live chat and email, troubleshooting account, billing, domain, and transactional issues. Meet quality, productivity, and customer satisfaction targets; maintain product knowledge; identify and escalate significant customer issues. The role requires weekend and holiday availability, reliable home internet, and a dedicated workspace.

Leads the design, automation, operation, and scaling of infrastructure across on-premises data centers, GCP, and AWS. Responsibilities include infrastructure as code, configuration management, networking, load balancing, DNS, monitoring, observability, distributed systems administration, documentation, technical direction, project leadership, and mentoring. The role requires deep Linux, hardware, networking, cloud, storage, backup, and Python automation expertise.

Own end-to-end customer onboarding for a POS platform, including software configuration, hardware setup, training, troubleshooting, milestone tracking, and go-live support. Serve as the primary customer contact, coordinate timelines and issue resolution, create onboarding documentation, and collaborate with Sales, Support, Product, and Engineering. Provide customer feedback to improve the product and onboarding processes.

Leads global field enablement strategy across sales, business development, customer success, and partnerships. Owns enablement KPIs, lifecycle training, playbooks, certifications, product launches, Field Kickoff, enablement technology, AI-tool adoption, coaching systems, and GTM process alignment. Develops a globally distributed team and establishes operating standards balancing central consistency with regional autonomy. Partners with senior cross-functional leaders to improve ramp time, productivity, attainment, pipeline conversion, retention, and expansion.

Support planning, executing, and optimizing paid digital acquisition campaigns. Coordinate content and landing pages, run A/B tests, analyze marketing data, create performance reports, and recommend optimizations to improve ROAS.

Manage three branded Reddit accounts: post 2–3 times per week per brand, engage with users and comments per brand guidelines, craft brand-specific Reddit strategies, and coordinate with an outside contractor to manage meetings and goals.

Own design, build, and support of the NetSuite ERP: configure/customize modules, develop SuiteScript/SuiteFlow solutions, manage integrations (Salesforce, payments, e-commerce, shipping, data warehouse), maintain system performance and data integrity, provide user support and documentation, and partner with Finance, Ops, and Supply Chain on process-driven NetSuite implementations and reporting.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Design and maintain production data pipelines and infrastructure (Databricks, Airflow), ensure data quality and governance, build rollups and consumable datasets, implement CI/CD and automated testing, create and maintain Looker dashboards, mentor team members, collaborate cross-functionally, and integrate AI tooling to enable self-service analytics and data-driven product decisions.

Manage cross-functional planning and execution of brand, demand-generation campaigns and events. Improve project systems and processes, use approved AI tools, lead meetings, track risks, deliver stakeholder updates, and run retrospectives to optimize workflows.

Manage a portfolio of established customer accounts via inbound and outbound calls, uncover upsell and retention opportunities, meet sales and retention targets, monitor purchasing patterns, perform follow-up outreach, and build long-term customer relationships in a metrics-driven environment.

Lead end-to-end performance of customer-facing conversational AI and knowledge base. Design, test, and optimize AI conversations, define intents and success metrics, analyze KPIs, maintain enterprise knowledge, run continuous improvement using analytics and experimentation, and partner cross-functionally to improve CX and business outcomes.