Top IT Support & Helpdesk Jobs in CO

Provide first-level support and day-to-day administration of ATC core storage, compute, and virtualization services. Troubleshoot issues, provision environments for labs/POCs/demos, monitor critical services, document solutions, respond via ServiceNow/email/IM, and assist engineers and stakeholders on multiple simultaneous projects.

Provide first-line support for the client portal and Salesforce-integrated systems: triage and resolve tickets, troubleshoot access/permissions/integrations, maintain case documentation, generate support metrics and reports, escalate issues, and improve support processes and knowledge base to enhance client experience.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

Seasonal contract supporting teachers and district admins via chat and email. Triage and resolve technical issues (logins, browser, SSO/LTI, rostering), document cases in Intercom, provide educator-friendly guidance, surface recurring issues, and meet team response and resolution benchmarks.

Provide Tier 1 enterprise IT help desk and LAN/WAN support for AFCENT. Troubleshoot and resolve issues on network infrastructure, routers, switches, servers, firewalls, proxies and caching arrays; monitor performance; escalate complex incidents to Tier 2/3; perform LRA duties; support voice/video and provide 24/7/365 coverage and TDY CONUS support as required.

Oversee IT Client Services team, manage projects, develop and execute strategic plans, and provide technical guidance to enhance operational efficiency.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.

The Linux Admin will manage and maintain Linux systems, troubleshoot issues, automate processes, and work with various monitoring tools and environments.