Withdrawal Management Unit Lead

Are you on a journey to find personal and professional fulfillment? At Crossroads Turning Points, we recognize the importance of making a positive impact on the lives of others. By helping individuals navigate the challenges of substance misuse and mental health, you can play a vital role in guiding them toward a healthier lifestyle and lasting recovery. Our caring team provides personal support in a warm and welcoming environment for everyone who walks through our doors.

We invite a compassionate and dynamic individual to join us as a Residential Aide for the unit.  This role requires collaboration with the assigned unit as a team member to assist counseling staff in delivering a range of alcohol- and drug-related services by performing various duties.

Please note that all applicants must undergo a pre-employment drug screening, which includes testing for marijuana, as well as a comprehensive background check and a TB test.

SUMMARY:

Responsible for coordinating and monitoring patient activities and day-to-day operations of the assigned withdrawal management unit and facility.  Efficiently multitask and delegate work to others.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

Assigns tasks to employees.

Calls for replacements in the event of an employee call-in or no-show.

Assist WM Supervisor with creating weekly employee schedules.
 

Addresses and resolves patients’ inquiries and complaints.

Cleans and organizes work area as needed.

Orders supplies and products. Restocking supplies.
 

Report losses, employee behavioral issues, patient complaints, and other significant issues to upper-level management.
 

Adheres to and enforces company policies and guidelines.
 

Assists in interviewing applicants for open positions.
 

Oversees employee training sessions.

Assist WM Supervisor with chart audits and quality assurance.
 

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

Education:

High School Diploma or GED.

Addiction Technician Certification (CAT) is required.

Experience: 

Minimum of one year of experience working in withdrawal management, providing direct patient

care, assessment, triage, crisis intervention, and group counseling.  

Other:            

Solid communication skills and basic computer skills are required.

CPR and first-aid certification (initial training and renewals paid for by the agency). 

Must be able to take vital signs and recognize medical problems. 

Valid driver's license and insurability.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to assist other employees in moving patients.  

WORK ENVIRONMENT:

A withdrawal management environment is conducive to effective evaluation services for withdrawal management.    

DISCLAIMER:

The information in this description is designed to indicate the general nature and level of work that employees perform within this classification.  It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We provide a competitive salary along with an excellent benefits package:

Medical.

Dental & Vision Insurance.

Eight (8) paid holidays.

Two (2) paid administrative holidays.

Career Advancement.

Retirement 401 (k) with employer match of up to 5%.

Many other benefits.

To apply online, please visit www.crossroadstp.org and click on the employment tab.

Join a leader in the behavioral health field with over 45 years of experience!

Closing Date: 

August 7, 2026 or open until filled. 

Hourly Rate: 

$23.00 Hourly

Equal Opportunity Employer