Virtual Order Support Supervisor

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Virtual Order Support Supervisor (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

As a Virtual Order Support Supervisor you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading and supporting a team responsible for maintaining continuity of order execution and a consistent hospital experience during periods when medical sales coverage is temporarily unavailable
• Providing clinical and operational oversight to ensure orders are coordinated accurately, efficiently, and within defined scope boundaries
• Partnering closely with medical sales teams, hospitals, and operations leaders to support patient transitions and reduce customer disruption
• Serving as an escalation point for complex order coordination issues, ensuring appropriate resolution
• Reinforcing compliance, role clarity, and execution discipline across the VOSS team

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND four (4) years of experience in a clinical, healthcare operations, care coordination, or hospital-facing environment

OR

• High School Diploma/GED AND eight (8) years experience in a clinical, healthcare operations, care coordination, or hospital-facing environment

AND

In addition to the above requirements, the following are also required:

• Three (3) years experience leading, supervising, or mentoring teams in a healthcare or clinically adjacent operational environment
• Two (2) years experience working directly with hospitals, nurses, case managers, or clinical staff

Additional qualifications that could help you succeed even further in this role include:

• Experience partnering with medical sales, clinical sales, or nurse-based sales teams
• Familiarity with home care, DME, or post‑acute care workflows
• Experience supporting or standing up a new team, function, or operating model
• Strong understanding of healthcare documentation workflows and insurance concepts that impact order progression
• Ability to lead cross‑functional collaboration with clinical sales partners and operations teams
• Strong judgment, communication, and escalation management skills in regulated environments

Work location:

• Remote- USA

Relocation: May be authorized

Travel:  May include up to 10% domestic/international travel

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $73,600 - $101,200, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

   

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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