Virtual Front Desk Receptionist - Virtual Assistant

This is a remote position.

Rockstar is seeking a highly professional, personable, and adaptable Virtual Front Desk Receptionist to serve as the first point of contact for a well-established private equity firm headquartered in Texas. In this role, you will be responsible for delivering a warm, polished, and professional first impression to clients, investors, guests, and vendors — all while working remotely.

This position requires someone who can blend hospitality with efficiency, ensuring that every interaction reflects the organization’s high standards, collaborative culture, and commitment to excellence.

• Virtual Guest Management:
  

• Greet guests, clients, and vendors via Virtual Front Desk software (using NEAT equipment) and provide directions or instructions as needed.
  

• Remotely open doors and coordinate building access.
  

• Manage incoming deliveries and coordinate with vendors.
  

• Scheduling & Coordination:
  

• Book, confirm, and manage internal and external meetings.
  

• Update calendars for schedule changes or cancellations.
  

• Reserve and confirm meeting rooms.
  

• Administrative Support:
  

• Prepare travel arrangements and detailed expense reports (Concur).
  

• Order and track office supplies and catering.
  

• Arrange courier and shipping services.
  

• Coordinate repair and maintenance requests.
  

• Manage vendor relationships and route messages.
  

• Monitor and respond to general inbox inquiries.
  

• Professional Representation:
  

• Serve as a consistent, welcoming presence for all visitors and callers.
  

• Ensure every interaction leaves a positive, lasting impression in line with the firm’s brand.
  

• Prior experience in a client-facing or customer service role (virtual or in-person).
  

• Strong communication skills (verbal and written) with a warm and professional demeanor.
  

• Proficiency in:
  

• Virtual Front Desk software (NEAT equipment)
  

• Microsoft Outlook, Teams, Zoom, Excel, PowerPoint
  

• Adobe, DocuSign, SharePoint, Concur (expense management), and Notion
  

• Highly organized, detail-oriented, and proactive.
  

• Able to work independently, manage multiple priorities, and respond quickly to requests.
  

• Expected working hours (Monday-Friday, 8 AM-5 PM CST)
  
• Must have a high-speed internet connection.
  
• Quiet professional remote working environment.
  

• Must be comfortable with a fast-paced, professional environment.
  

• Must pass a background check and sign a confidentiality agreement.
  

• Outgoing, approachable, and energetic while maintaining discretion.
  

• Adept at building rapport quickly with diverse stakeholders.
  

• Resourceful problem solver who anticipates needs.
  

• Committed to excellence, integrity, and collaboration.
  

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.