VIP Customer Account Advisor

Who we are looking for
A VIP Customer Account Advisor, who will provide an excellent standard of service to our high profile US customers, resolving general and account-specific queries.
This is an exciting opportunity to join a dynamic team, focused on delivering exceptional service to our VIP customers. You will be responsible for building rapport, understanding customer needs, and providing tailored solutions.
Your ability to navigate systems and applications effectively will ensure that you can resolve queries efficiently. Relevant training will be provided.
The position is full-time, working any 5 days from 7, between the hours of 7:00 am and 11:00pm, including public holidays and weekends.
Starting at $24.41 per hour, with an increase to $24.93 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and critical thinking skills.
Ability to build rapport and maintain professional relationships.
Knowledge of customer service best practices and procedures.
Ability to work effectively under pressure and adapt to changing priorities.
Maintain compliance with individual licensing requirements according to regulations.
Self-motivation, with a passion for delivering high quality customer service.
Strong organizational skills and attention to detail.
Ability to work collaboratively with team members and other departments.
Main Responsibilities
Resolving customer queries through various communication channels.
Navigating back-office tools to extract key information and resolve issues.
Providing clear and comprehensive information to customers.
Taking ownership of customer issues and ensure satisfactory resolutions.
Educating customers on Gaming products, promotions, and responsible gambling.
Collaborating with other departments to enhance customer experience.
Participating in training and development opportunities.