Vice President of Operations

Sage Hospitality Group is set to hire a Vice President of Operations to join us.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

The primary objective of the Vice President is to strategically oversee the overall drive and operations of our properties. This position is responsible for results, as well as the development and execution of strategies that will support, strengthen and grow, the Hotel Operations. Responsibilities will include driving service excellence, developing and executing plans to improve performance, working closely with the Vice Presidents of Finance, Sales, Marketing, Revenue Management, and People & Culture in assessing and driving overall performance while maintaining positive owner relationships.

This position will directly oversee Hotel General Managers and indirectly supervise property level Executive Committee members to meet and exceed the strategic goals of the organization. This includes oversight of at least 5 to 10 properties, with the potential to increase the property count scope.

Strategic Leadership & Brand Excellence

· Develop and execute operational strategies to enhance brand positioning and guest satisfaction across our properties.

· Ensure properties maintain compliance with brand and Sage standards and deliver best-in-class service.

· Oversee and guide General Managers to drive operational excellence and financial performance.

· Act as a brand ambassador, ensuring a consistent and elevated hotel guest experience.

Operational & Financial Performance

· Establish and monitor key performance indicators (KPIs) for revenue, profitability, and guest satisfaction.

· Drive operational efficiencies while maintaining the highest levels of luxury service.

· Collaborate with ownership groups, asset managers, and corporate leadership to align on property goals and investment strategies.

· Develop and execute strategic operational and financial initiatives; with accountability to all objectives are being met.

· Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.

· Maintain trained and effective General Managers in position and ensure proper staffing of all Executive level position to achieve individual property and Division goals.

· Effectively act as a mentor to the property Executive Committee resulting in High Potential leaders that can advance and grow in the organization.

· Work with corporate team members and the properties to ensure maximization of revenues and profits, proper controls, optimal productivity and a coordination of efforts towards achieving overall objectives.

· Develop and enhance operational SOPs and ensure compliance with brand standards and Sage initiatives.

· Participate and maintain active company and community relations while taking part in corporate activities and meetings.

· Oversee special projects, transitions, and new property openings, ensuring successful implementation of Sage SOPs, financial systems, HR initiatives, and culture immersion.

· Create innovative solutions that differentiate the brand and achieve market leadership.

Guest Experience & Service Excellence

· Champion a guest-first culture, ensuring all hotels exceed customer expectations.

· Oversee service innovation initiatives to elevate the guest experience.

· Implement and monitor guest feedback mechanisms to drive continuous improvement.

People & Talent Development

· Mentor, coach, and develop senior hotel leadership teams.

· Foster a high-performance culture focused on employee engagement, retention, and training.

· Ensure talent pipelines are in place for future leadership needs.

Revenue & Commercial Strategy

· Collaborate with commercial, sales, and marketing teams to optimize revenue strategies.

· Identify new business opportunities and partnerships to drive long-term growth.

· Monitor and analyze competitive positioning to maintain market leadership.

Sustainability & Innovation

· Drive sustainability initiatives in line with company and industry best practices.

· Champion innovation in guest services, technology, and operations.

Ownership Management

· Act as the liaison with the owners of the properties ensuring proper and proactive communications.

· Gain a thorough understanding of the ownership agreements for all properties, including but not limited to, management, partnership, operating and franchise agreements.

· Ensure management agreement obligations are carried out. This includes being the main point of contact for ownership groups and ensuring initiation and participation of owner meetings when appropriate.

· Review and understand ownership need and expectations on a periodic basis. Ensure no owner is ever surprised by any communication from the property or corporate team member.

Planning and Strategy

· Lead strategic planning, development, and coordination of business initiatives and strategies.

· Set long term strategies from a staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams.

· Oversee annual business planning and budgeting for properties, ensuring timely internal reviews and meeting ownership deadlines.

· Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.

OTHER RESPONSIBILITIES

· All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

5-15 property General Managers, Corporate Team

Education/Formal Training

Bachelors or master’s degree in hospitality management or Business Administration preferred

Experience

· 10 + years of leadership experience with lifestyle, luxury, and branded hotel operations.

· Previous experience as a General Manager or Regional/Corporate leader overseeing multiple properties.

· Deep knowledge of our portfolio or other high-end hospitality brands.

· Strong financial acumen with P&L management, budgeting, and forecasting expertise.

· Proven ability to drive guest satisfaction and operational excellence.

· Exceptional leadership, communication, and stakeholder management skills.

Knowledge/Skills

· Advanced knowledge and skill of hotel operations, leadership, and corporate environment.

· Ability to execute corporate, owner, and brand initiatives.

· Ability to influence all levels of the organization with their presence and business acumen.

· Proven ability in building strong teams and developing direct reports and others.

· Provide current, direct, complete and actionable positive and corrective feedback to others.

· Faces up to people problems on any person or situation.

· Ability to be counted on to exceed goals successfully and pushes self and others for results.

· Excellent oral, written, presentation and public speaking skills; ability to identify message points and messaging opportunities.

· Proactive, independent, forward-thinking, trustworthy, and hands-on operations executive.

· A dynamic team player who is a quick study and can think creatively, manage innovation, and effectively challenge existing practices.

· Able to skillfully shift between strategy and tactics and provide strong leadership to the organization.

· Ability to read situations quickly and settle disputes equitably stepping up to conflict as opportunity.

· Strong organizational and project management skills.

· Ability to effectively cope with change and shift gears comfortably.

· Can decide and act without having all the information or the total picture.

· Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable for results in sales, marketing, financial results and operational skill.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality.

· Ability to multi-task, follow through and re-prioritize well to meet deadlines.

· Ability to travel on a regular basis.

· Ability to work under pressure and deadlines.

· Ability to spend extended periods of time at a computer

· Sitting 90%, Walking 5%, Standing 5%

Environment

Office and hotel environment

• Eligible to participate in Sage bonus plan

• Unlimited paid time off

• Medical, dental, & vision insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Company-paid short-term disability

• Paid FMLA leave for up to a period of 12 weeks

• Employee Assistance Program

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

** The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.