Vice President of Global Renewals

Your role at Dynatrace
The Vice President of Global Renewals will serve as an executive member of the revenue leadership team, responsible for maximizing customer retention, optimizing renewal processes, and driving multi-million-dollar revenue outcomes across our global customer base. Reporting directly to the Chief Revenue Officer (CRO) this leader is accountable for overseeing department strategy, execution, team leadership, and cross-functional collaboration to ensure customers continue to realize value throughout their lifecycle with us.
This position drives global renewal strategy and operations, integrating commercial acumen, cross-functional leadership, customer-centric execution, and data-informed decision making to maximize revenue and retention.
Key Responsibilities

• Define and execute global strategies that maximize renewal rates and recurring revenue aligned with DT growth objectives.

• Own end-to-end renewal lifecycle, driving operational excellence and accountability for meeting and exceeding revenue targets.

• Oversee the renewal process to ensure the achievement of revenue targets.

• Translate long-term company strategies into actionable renewal goals, business plans and performance metrics

• Lead rigorous analysis of renewal performance and customer data to uncover trends, forecast revenue, and inform strategic decisions

• Cultivate and expand executive-level relationships with key customers to secure loyalty and contract continuity

• Address customer concerns and negotiate renewal terms. Resolve complex renewal negotiations and commercial escalations with a focus on value, retention and long-term partnership

• Build and lead a high performing global renewals organization - fostering a culture of ownership, impact and continuous improvement.

• Optimize renewal processes, systems and tools to drive maximal scalability and efficiency

• Champion cross-functional collaboration with Sales, Customer Success Services and Legal to ensure seamless customer lifecycle integration.

• Design and implement programs to reduce churn, increase customer lifecycle value and improve satisfaction across segments.

• Establish formal mechanisms for capturing feed back to understand customer needs and improve satisfaction.

• Ensure all renewals activities adhere to contractual, legal and compliance standards.

• Monitor market trends and competitive dynamics to proactively adjust renewal approaches and maintain strategic edge.

• Identify opportunities for upselling and cross-selling during the renewal process.

• Be an influential leader, engage at CEO and Dynatrace board level as well at Executive levels within our customer base.

• Analyse renewal trends and risk indicators to develop proactive mitigation and expansion strategies.

• Partner with Revenue Operations and Finance to forecast renewals pipeline, measure performance, and improve predictability.

What will help you succeed
Minimum requirements
10+ years experience in enterprise SaaS, including 5+ years leading renewal and/or account management, or customer success teams at scale.
Preferred requirements

• 15+ years of experience in SaaS, with at least 5 years leading global renewals, customer success, or account management teams at scale.

• Proven success leading high-velocity, data-driven renewals motions in complex environments in a global remit.

• Deep understanding of the customer lifecycle in a hybrid GTM model.

• Demonstrated commitment to data, process improvement and operational rigor in a fast paced setting.

• Passion for AI, observability, and helping customers realize value in complex technical environments.

• Proven success driving high customer retention and revenue growth in a global, high-volume B2B environment.

• Deep understanding of enterprise software sales cycles, subscription and usage-based pricing models, and customer lifecycle economics.

• Strong commercial acumen with experience in renewal forecasting, contract negotiation, and upsell/cross-sell alignment.

• Demonstrated commitment to data, process improvement, and operational rigor in a fast-paced environment.

• Ability to lead and scale geographically distributed teams, with a track record of hiring, developing, and retaining top talent.

• Strong strategic thinking with the ability to translate customer and market insights into actionable plans.

• Ability to build trusted relationships with internal stakeholders across Sales, CS, Finance, Legal, and Product.

• Excellent communication and executive presence, with the ability to represent the renewals function at the C-suite and board level.

• Resilience and adaptability in high-growth, evolving environments, with a bias toward action and accountability.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• The salary range for this role is $215,000 - $240,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice