About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.
About the Role
As the Vice President of Analytics, you are at the heart of our data-driven culture. You will lead an international team of product analysts, automation specialists, and their leaders. In this role, you’ll deliver significant business impact by identifying high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with well-thought-through analysis.
You will be our analytics visionary leader, fostering a culture of innovation that gives rise to ground-breaking business opportunities. You’ll harness the power of controlled testing, predictive ML, and generative AI to build products that help millions of people across the world.
What You’ll Do
- Lead and develop a high-performing global analytics team, building future leaders while driving business impact.
- Partner with initiative leaders and executives to embed analytics into strategic priorities, ensuring insights translate into measurable results.
- Drive the company’s experimentation program, implementing A/B, multivariate, Bayesian, sequential, pre-post, and causal impact analyses to fuel growth.
- Research and implement advanced analytics methodologies, including predictive ML and generative AI, to improve customer experience and drive business value.
- Evangelize analytics and AI developments across the organization, building adoption and excitement.
- Build a deep understanding of the business—from acquisition to retention—and deliver insights that lead to operational improvements and new growth opportunities.
- Partner with data engineering to ensure access to reliable, trustworthy data pipelines that enable rapid decision-making.
- Anticipate future needs and build the foundation to support analytics, experimentation, data science, and AI/ML at scale.
- Participate in strategic planning and connect company vision to the analytics roadmap and OKRs.
What Success Looks Like
In the first 6–12 months, success in this role will mean:
- Establishing trusted partnerships with initiative leaders, embedding analytics into the company’s most critical strategic priorities.
- Delivering early wins through experimentation and advanced analytics that show measurable business impact (e.g., customer acquisition, retention, operational efficiency).
- Building a clear analytics vision and roadmap aligned with company OKRs and long-term growth.
- Strengthening and scaling the global analytics team, developing leaders and empowering teams to deliver at pace.
- Demonstrating tangible applications of predictive ML and generative AI in production.
What We’re Looking For
- 10–15+ years of experience in a senior analytics role.
- An exceptional people leader who succeeds by growing leaders and teams.
- Demonstrable expertise in experimentation methodologies (A/B testing, Bayesian inference, pre-post, etc.).
- Proven success in driving business impact through predictive and/or generative ML.
- Deep understanding of how to democratize data and enable effective decision-making.
- Strong executive communication skills; able to influence at all levels, including board and C-suite.
- Hands-on capability with SQL/Python for ad hoc analysis when needed.
- B2C and/or e-commerce experience strongly preferred.
- Advanced degree in a related discipline (e.g., Analytics, Data Science, Statistics, Economics, Applied Mathematics).
- Experience leading and developing international teams.
Core Competencies
- Leadership & People Development – Inspires and develops senior leaders and high-performing global teams.
- Strategic Thinking – Connects analytics vision to company goals; anticipates trends and positions the team for the future.
- Executive Collaboration – Partners with initiative leaders and executives to embed analytics into strategy and drive measurable outcomes.
- Data & Insight Leadership – Translates complex analytics into clear, actionable insights that influence business decisions.
- Innovation & Experimentation – Encourages bold testing and drives adoption of predictive ML and generative AI.
- Global Leadership & Cultural Agility – Leads geographically dispersed teams and ensures consistency across regions.
Remote From these States
California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.
Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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