UX Researcher

Ibotta is seeking a UX Researcher to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The User Experience Research (UXR) department plays a critical role in assisting the organization with optimizing product launches, prioritizing resources, and identifying whitespace opportunities. UXR is at the forefront of the research industry, regularly piloting new capabilities and speaking at conferences. UXR embraces an ‘all-in’ team-based mentality, advocacy for the user/consumer and a focus on personal growth / development. In this role you will have the opportunity to work and interact with senior level leaders and greatly influence the future direction of the organization.

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.

What you will be doing:

• Use a mix of qualitative and quantitative methodologies to understand our users and business environment.

• Do this work in three contexts:

  • Up-front, generative discovery (e.g. user and stakeholder interviews, journey mapping, service blueprinting, task analysis, personas/JTBD, etc.)

  • Partner with designers in the iterative design process (e.g. usability testing, click testing, information architecture card sorting & tree tests, etc.)

  • Post-launch optimization and continuous discovery efforts (e.g. A/B & multivariate testing, UMUX and other user sentiment surveys, etc.)

• Advocate for both UXR as a practice (principles, methodology, operations) as well as the specific insights and ramifications of your research efforts.

  • Designers, product managers, and data analysts are your most frequent collaborators

  • Be counted on to champion UXR with engineering, business development, and marketing partners

• Use industry standard tools such as UserTesting, Miro, Qualtrics, dScout, Google Workspace, Slack, etc.

• Be a self-starter managing and communicating your priorities, timelines, and projects’ strategic direction

• Geek out with research team members about best practices, new tools, and unexpected insights

• Embrace and uphold Ibotta’s Core Values of Integrity, Boldness, Ownership, Teamwork, Transparency, and A good idea can come from anywhere

What we are looking for:

• 2-4 years experience of applied UX research in an in-house or agency setting

• Bachelor’s degree or equivalent experience

• Curiosity - both in the work to be done and in growing your skills as a UXR

• Ability to thrive in an environment of ambiguity as we grow the UXR practice

• Experience scoping and conducting complex research projects

• Understanding of the strengths and shortcomings of different research methods - and when and how to select one approach over another

About Ibotta ("I bought a...")

Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com

Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.

• Base compensation range: $92,000-$114,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Applicants are accepted until the position is filled.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.