User Experience Researcher

As a User Experience (UX) Researcher you'll help us simplify complexity by identifying opportunities for continuous improvement. You'll conduct usability testing and support senior researchers in conducting both qualitative and quantitative research that covers the breadth of customer experiences—proactively using insights to solve feature-level problems. Your previous experience as a researcher in software development will enable you to jump right in and design studies that inform decisions for Workiva products. You’re right for this role if you are detail-oriented; collaborative and humble; have a can-do attitude; are comfortable working with large quantitative data sets; and you’re naturally curious.

What You’ll Do

• Conduct research throughout the product development process, from concept to release, leveraging methods such as usability testing, interviews, surveys, observation, and other techniques to understand users

• Collaborate closely with UX designers to understand and empathize with users' processes and needs, and later test assumptions and solutions

• Organizes, analyzes and synthesizes qualitative and quantitative data to surface key insights and findings

• Helps deliver and advocate for user-centered, evidence-based recommendations for a variety of projects across the platform

• Crafts needed materials for research activities, such as research plans, moderator’s guides, surveys and workshop templates that alight methods and scope with needs and constraints

• Balances research rigor with agility to deliver timely, useful results

• Define success metrics for solutions with product management and design and follow up on deployed solutions to inform future iteration

• Collaborates with design, Product Management, and Engineering to discover and prioritize user experience opportunities with new and existing products.

What You'll Need

Minimum Qualifications

• 2+ years of related experience in research role in software or related area

• Undergraduate degree or equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience

• Portfolio demonstrating strong research process as well as honed storytelling is required

Preferred Qualifications

• Undergraduate degree in related fields include Design, Human Computer Interaction, User Experience Design, Software Engineering, Psychology, and Technical Communication preferred

• Experience turning research findings into actionable insights that influence product decisions

• Experience working in a collaborative, Lean UX / Agile software development environment

• Experience with qualitative and quantitative research methods

• Solid analytical and problem-solving skills

• Strong interpersonal, negotiation, and collaboration skills

• Comfort adapting in a fast-paced, highly-dynamic environment with multiple stakeholders

• Ability to create and maintain working relationships with a geographically distributed team

• Experimental and iterative mindset, embracing and incorporating feedback

Travel Requirements and Working Conditions

• Willingness to travel less than 10% for team and corporate meetings, fostering relationships and representing company interests 

• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

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How You’ll Be Rewarded

✅ Salary range in the US: $83,000.00 - $134,000.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
 

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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