User Experience Designer

About Bookshop.org

Bookshop.org’s mission is to help local, independent bookstores thrive in the age of e-commerce. We work to connect readers with independent booksellers all over the world. We believe local bookstores are essential community hubs that foster culture, curiosity, and a love of reading, and we’re committed to helping them survive and thrive. Our platform gives independent bookstores tools to compete online and financial support to help them maintain their presence in local communities. Bookshop.org is a public benefit corporation and a B-Corp. We hold ourselves accountable every day to the values of integrity, transparency, inclusion, innovation, teamwork, and excellence.

About This Position

We’re looking for a seasoned User Experience Designer to join Bookshop.org’s small but mighty Product team! This individual will help us envision the future of our e-commerce website and app experiences, as well as drive incremental improvements to our existing experiences.

You will work closely with product managers, developers, and other team members to create intuitive, user-centered designs. You will be responsible for the entire user experience process—from user research and wireframing to prototyping to A/B testing to final designs. Your work will have a direct impact on the way users interact with our products and services, which in turn will help further our mission of supporting independent booksellers.

Areas of Responsibility

• User Research: Conduct user interviews, surveys, and usability tests to gather insights and understand user needs, pain points, and behaviors.
• ‍Wireframing & Prototyping: Create wireframes, user flows, and interactive prototypes to communicate design concepts and functionality effectively.‍
• Collaborate with Teams: Work closely with product managers, developers, and other designers to define requirements and translate business objectives into intuitive user experiences.‍
• Design Solutions: Develop and maintain consistent design systems, user interfaces, and user journeys that align with the overall product vision.‍
• Usability Testing: Conduct usability testing and iterate on designs based on user feedback and testing results.‍
• Multivariate Testing: Test all design and copy changes using an MVT testing tool to ensure statistically significant improvements in key metrics, including conversion rates.‍
• Stay Current: Keep up to date with industry trends, tools, and best practices to enhance user experiences and design processes.

Requirements

• Experience: 5+ years of experience in UX design / UX research
• Portfolio: A strong portfolio showcasing your design process and user-centered designs.
• Tools: Proficiency in Figma and with multivariate testing tools
• Skills: Solid understanding of user-centered design principles, wireframing, prototyping, multivariant A/B testing, and usability testing.
• Collaboration: Excellent communication skills with the ability to collaborate effectively in a team environment.
• Problem-solving: Strong analytical and problem-solving skills to tackle complex design challenges.
• Adaptability: Ability to iterate and evolve design concepts based on feedback and testing.

Bonus Points

• Experience with front-end development (HTML, CSS, JavaScript) is a plus.
• Knowledge of accessibility standards and best practices.
• Familiarity with agile development methodologies.

Work Hours, Salary, and Benefits

This is a full-time, exempt position, reporting to the VP of Product Management.

We offer a comprehensive and competitive benefits package, including: medical, dental, and vision coverage; health and wellness benefits; 401K with automatic company contribution; paid vacation, personal, and sick time; 13 paid company holidays; and informal half-day Fridays most of the year. The starting salary for this position is between $120,000-$150,000 per year.

At this time, Bookshop.org is 100% remote. Bookshop.org employees must be authorized to work in the United States, and may work from anywhere in the US.

Our Company Culture

Bookshop.org prides itself on its positive team culture and we put time and effort into making Bookshop.org an encouraging, energizing, and exciting place to work. We have a flexible and remote working environment, an incredible, mission-driven team, and a worker-friendly culture.

Bookshop.org is committed to fostering, cultivating, and preserving a culture of diversity, inclusion, and equal opportunity. We are engaged in the ongoing development of a work environment built on these principles—one that enforces respectful communication, encourages teamwork and participation, and supports employee’s varying needs through policies supporting work/life balance, accommodations, and flexibility. We know that our business benefits immensely from its diverse team, and that our individual differences, life experiences, knowledge, and talents make our company stronger and better. In recruiting, we prioritize and welcome the contributions of a diverse staff, including employees of differing backgrounds in terms of age, race, color, sex, gender, sexual orientation, ethnicity, nation of origin, religion, disability, genetic information including medical history, and other protected characteristics.

All Bookshop.org employees have a responsibility to treat others with dignity and respect at all times. Employees are expected to exhibit conduct that reflects the company's values including diversity and inclusion. Failure to behave in a manner that reflects these values may result in disciplinary action up to and including termination.

Being an equal opportunity employer means that Bookshop.org provides the same opportunities for hire, advancement, training, and benefits to everyone, without discrimination due to protected characteristics such as age, race, color, sex, gender, sexual orientation, ethnicity, nation of origin, religion, disability, genetic information including medical history, or other protected status.

For more information about Bookshop.org, please visit: https://bookshop.org/info/about-us.