Underwriting Operations Analyst

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

Overview

The Underwriting Operations Analyst is part of the Operations function within the Insurance team, reporting into the SVP of Insurance Operations. This role provides cross functional support to multiple functional areas at Fetch, including Underwriting, Compliance, Service, and Claims. This role is a good fit for you if you want to learn more about and get involved in the inner workings of the insurance operations here at Fetch.
Location

Remote (U.S.)

Primary Responsibilities: 

• Coordinate the response to service escalations, including investigation of the escalation, drafting the referral, obtaining approval, and documenting direction to service staff. 
• Perform root cause analysis and reporting of service escalations to identify opportunities for improvement.
• Operational and Underwriting Excellence
  • Aid cross functional teams to identify and support training needs for company and product.
  • Help identify and write Underwriting manuals and SOP’s. 
  • Assist in the identifying and development of Operations Reporting.
• Conduct screening process for Office of Foreign Assets Control (OFAC) and Office of Financial Sanctions Implementation (OFSI) referrals in the United States and Canada and provide required reporting to the insurance carrier.
• Complete the underwriting referral process for suspicious claims activity and execute any resulting underwriting action in partnership with Platform Operations.
• Conduct and support monthly review of Bordereaux reporting for the insurance carrier.
• Support and conduct internal audits, and aid in the annual underwriting and claims audits, including file gathering, general support, and coordination with the insurance carrier.
• Monitor and process CCPA requests.

Secondary Responsibilities:  

• Support the investigation of all regulatory complaints, working closely with the Compliance Specialist.
• Conduct proactive monitoring of the competitor landscape on filed products and filing activity. 
• Conduct ad hoc research and/or projects as needed (e.g emerging issues, competitor changes).

• Bachelor’s degree preferred, and/or 5+ years of experience in the P&C insurance industry
• Pet Insurance and/or Insurtech experience is a plus 
• Exhibit general knowledge regarding insurance, operations, policy forms,  IT applications, and regulatory compliance requirements
• Ability to effectively leverage resources to solve problems independently
• Excellent verbal and written communication skills, organizational skills, and the ability to work in a fast-paced environment under tight deadlines
• Intellectually curious with a desire to learn and improve processes
• Ability to effectively collaborate with cross-functional teams and stakeholders at all levels
• Ability to independently analyze and resolve complex issues 
• Ability to research topics, organize information, and clearly communicate findings

• The pay range for this position is $70,000 - $75,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)