Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The User Experience Designer Lead within the Product team will be responsible for crafting, designing, and implementing UI/UX experiences for an ecosystem of digital products used by our client and recipient end users. You will work individually, and alongside Product and Technology teams to achieve goals aligned with departmental and company initiatives. You will collaborate with key stakeholders and cross-functional teams to understand our users, clients, and the company’s overall business positioning. This role will report to the Director of User Experience in the Product Team. Occasional travel may be required as part of this position. Open to candidates within commuting distance of our three offices locations (Buffalo Grove IL, Plano TX, and Conshohocken PA), along with remote candidates.
Responsibilities:
- Lead all aspects of Product Design (UI and UX) for an ecosystem of B2B2C SaaS digital products, pushing their quality and accessibility to new heights.
- Participate in user research, definition and testing activities alongside Product, Technology and other Onbe teams (Marketing, Customer Support, Sales/Client).
- Continuously expand understanding of the target users’ needs, motivations, and behaviors related to different product areas in the digital ecosystem.
- Create sitemaps, process flows, wireframes, visual comps and prototypes to illustrate the design direction for new features in client-facing and recipient-facing experiences.
- Lead other designers across workstreams, helping shape design work and running appropriate meeting rituals with cross-discipline partners.
- Contribute to expanding design operations documentation and establishing new processes within Design and across disciplines in partnership with the Director of Use Experience.
- Facilitate collaboration and alignment for in-flight and upcoming design work across production teams in the larger Onbe organization to inform and shape roadmaps, and to continuously refine the product vision.
- Collaborate with product designers, developers and QA analysts to ensure end-to-end experiences are fully functioning, accessible, and adaptable.
Minimum Qualifications:
- 8+ years of hands-on experience in Product Design for complex B2B/B2C/B2B2C ecosystems, including mobile applications and responsive web experiences.
- Expertise in all phases of UCD process: user research, co-leading workshops, requirements definition, and designing wireframes, prototypes, and visual comps.
- Deep proficiency of Figma and Miro design tools.
- Experienced working with and contributing changes to established design systems.
- Exceptional visual and interaction design skills demonstrated in designing dashboards, visualizations, and data-heavy UI layouts.
- Skilled at translating business objectives and technology constraints into customer-centered, actionable designs solutions.
- Strong problem-solving, prioritization, and storytelling abilities to communicate design decisions to Product, Technology, and cross-functional teams.
- Collaborates cross-functionally with Product and Technology teams within a SAFe Agile project environment and across multiple organizations.
- Experience leading and mentoring designers.
- Bachelor’s degree in Interaction Design, UX Design, or related field (HCI, Accessibility, etc.).
Preferred Qualifications:
- A master's degree in Interaction Design, UX Design, or related field (HCI, Accessibility, etc.).
- Background in working with SaaS, FinTech, and Financial Operations.
- Proficiency with Design-focused AI tools including Figma Make, Miro AI, Lovable, or equivalent.
- Has experience working in heavily regulated business domains.
- Contributes design operations improvements based on understanding of the business needs, industry trends, and user landscape.
- Assists with the prioritization and planning of Design work based on the Product and Technology roadmaps.
The base salary range for this position is between $130,500 to $150,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
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