Social Media Support Representative

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

We’re looking for a Social Media Support Representative to join our Beckett Customer Experience team. You will manage and engage with the company’s social media community across various platforms including but not limited to Instagram, Facebook, Twitter, Google, LinkedIn, and Reddit.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

You’ll report to the Customer Experience Manager and work from our Plano, TX office. 

What You’ll Do:

• Monitor and respond to comments, messages, and mentions on social media channels in a timely and professional manner

• Track and analyze sentiment trends on social media platforms to gauge customer perceptions and identify areas for improvement

• Work closely with the customer service team to address and resolve customer inquiries, issues, and concerns raised on social media platforms

• Act as a liaison between the social media team and customer service team, facilitating communication and sharing relevant information to ensure a seamless customer experience

• Collaborate on developing and implementing strategies to enhance customer satisfaction and loyalty through social media engagement and support

• Support other marketing initiatives and projects as needed, contributing to the overall success of the marketing team

• Perform other duties as assigned by management

• Willing to travel for occasional event support as needed

Who You Are:

• Bachelor’s degree in Marketing, Communications, Business, or related field preferred, or equivalent work experience

• Minimum of 2 years of experience in social media management and community engagement

• Proven track record of managing social media platforms effectively, preferably in a customer-facing role

• Excellent written and verbal communication skills

• In-depth understanding of various social media platforms including Instagram, Facebook, Twitter, Google, LinkedIn, and Reddit

• Proficiency in using social media and customer relationship management tools for monitoring and analyzing performance

• Ability to maintain a professional and engaging tone in customer interactions

• Strong customer centric mindset with the ability to empathize and address customer concerns effectively

• Strong team player with the ability to collaborate effectively with cross-functional teams, particularly with marketing and customer service teams

• Meticulous attention to detail in monitoring social media channels and responding to comments and messages promptly and accurately

Physical Requirements

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

• Hand Use: Regular hand use for various tasks

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds

• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate: 

The reasonable estimated hourly rate for this position is $19. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.