Travel Coordinator

Description

The Travel Coordinator‘s main responsibility is the front line support of Jetset’s In-House Travel Advisors. While primarily a support position, you will be expected to maintain a results-focused mindset. You’ll demonstrate responsiveness & professionalism, own the details, and are organizationally and technologically savvy.

The Travel Coordinator will serve as a member of the Internal Team, including monthly calls and meetings (virtual and on-site), and serve as an example of the company’s mission: We are gracious travel industry citizens, dedicated to the art of making memories.

Relational, humble, and intuitive people, with virtual experience and client understanding, will thrive in this role.

Responsibilities

Exemplify our Core Values and Mission Statement to live out our culture.

Foster teamwork by collaborating with and helping teammates with a positive and professional attitude.

Surprising & delighting each client. Innovation on how we can be doing this more often and more consistently. No one falls through the cracks!

Responding to client requests and questions as directed

Applying payments & sending out payment reminders

Managing flight changes & seat assignments

Concierge-related details for clients, such as spa, touring, dinner reservations

Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; notifying hotels of client preferences no later than 1 week prior to departure

Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, building Axus documents, etc. – no later than 3 weeks prior to departure

As needed, assisting with distributing information to and coordinating internal and/or IC team needs

Updating daily activity, reporting and status in cloud-based CRMs

Set schedules and manage time effectively and efficiently

Managing client profiles & bookings

Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)

Answering/Responding to calls during business hours as directed

Continue to grow in savvy and proficiency to implement tools to heighten Epperly Travel’s remote workplace culture

Criteria Includes

Must be a driven self-starter, positive thinker, proactive, and trustworthy.

Attributes of flexibility, creativity, self-discipline, strong organizational skills and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results.

Strong verbal and written communication skills.

Team player who is willing and able to “roll-up your sleeves” to complete a project.

High degree of autonomy with the capability of working remotely.