ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our "Facility Management as a Service" offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as HVAC/R, electrical, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team's daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges.
Where you’ll make an impact:
You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution. Team members will leverage ServiceChannel's software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients.
Key Responsibilities:
Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs
Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled
Strong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.
Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately
Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects
Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals
Update and document work order information in a timely fashion throughout the work order’s lifecycle
Collaborate with internal teams during client meetings and presentations
Learn and apply the standard operating procedures as well as identifying ways to improve them
Present the value of the trade specialist team to clients during regular business reviews
Attend client or provider meetings as needed for trade expertise
Required Skills & Experience
5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.
Critical Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
Excellent communication skills, both verbal and written
Proven data analysis and presentation abilities for various audiences, including executive level
Solid prioritization with multitasking capabilities
Experience or readiness to create and deliver presentations alongside Facility Coordinators
Background in Customer Service
Strong attention to detail
Innovative and resourceful mindset, especially in uncertain scenarios
Proficient in Microsoft Office Suite and SaaS platforms
Preferred Skills & Experience
Experience and/or familiarity with ServiceChannel
Facility Management Services or IFM
Trade Certifications a plus
Why Work for Us?
ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating data analytics, IOT, and machine learning through our market-leading software and services.
As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity, and works together to win together.
In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in the field of instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.
We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k)-retirement plan. ServiceChannel’s commitment to the professional and personal success of our employees has landed us on Wealthfront’s Career-Launching Companies List for three years in a row.
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
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