Total Loss Specialist I

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

The purpose of this position is to reach out and assist members who have a delinquent loan deemed a total loss to assist in filing total loss claims, negotiating post total loss solution options, and assisting in loans being disputed through a total loss claim. The Total Loss Specialist is responsible for contacting delinquent members and assisting them with solving total loss deficiency balances, discussing insurance check holds, working through any applicable GAP claims, and assisting/directing in canceling products they may have purchased when getting a loan with Ent or a dealership, such as extended warranties. The Specialist is a Liaison between Lending Support, Members, and Ent's or members' Insurance company. This role will assist with pre-repossession, post repossession, and remarketing task to include impounded vehicles and claim filing.

Essential Functions

• Contact delinquent members to assist with a Total Loss, Short Insurance, or product refunds.
• Coordinate with Lending Support, Repossession, and Insurance companies on the Members' behalf.
• Follow up on insurance claims and other associated items.
• Review and handle Collateral Protection Insurance (CPI) and Auto Loan credit disputes.
• Review and address insurance Check holds.
• Assist with responding to members' credit disputes for Auto loans and support the repossession teams.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent.
• Associate's Degree in Business Administration, Finance, Accounting, Economics, Insurance and Risk Management, or Collections and Recovery. preferred
• 2+ years' Collections or related experience. Required

Technical or Specialized Knowledge/Skills:

• Knowledge of Collection Policies, procedures, rules and regulations.
• Knowledge of Consumer Lending products.
• Ability to think logically, analyze problems and take effective action.
• Verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Ability to learn and retain relevant collections law and policy.
• Exposure to web-based transactional systems.
• Attention to detail and ability to be accurate with transactions.
• Customer service skills.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

The pay range for this position is: $23 to $25 per Hour (S12)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:
 

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.
  
  We anticipate this position to close on 10/20/2025. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)