Telephone Operations Engineer I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to manage the central office switches deployed by Spectrum? As a Telephone Operations Engineer I, you will provide support for operations, administration, maintenance, and provisioning of switches, including Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) and packet-based Voice Over IP soft switches.
How You'll Make an Impact

• Conduct daily detailed DNHC process for assigned areas of responsibility.
• Manage all telephony equipment under moderate supervision
• Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations
• Under guidance of TOE II and III performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team
• Configure and troubleshoot SS7, ISUP, and SIP with guidance of TOE II and III
• Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
• Assist with the trouble shooting efforts during major outages
• Assist in all Residential and Business telephony issues
• Document switch and telephone network architecture
• Demonstrate basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents
• Implements Method of Procedures (MOPS) created by TOE II and III
• Support all core telephony equipment including hardware and software upgrades, maintenance, and expansions

Working Conditions

• Office environment
• May work in: Network Lab environment, 24X7 Network Operations environment, Field Operations environment
• Occasional travel as required

What You'll Bring to Spectrum
Required Qualifications
Education

• Bachelor's degree in Engineering or related field or equivalent work experience

Experience

• 1+ years Wireline, Wireless, or Broadband telephony switch installation or administration
• 1+ years Database management and network configuration work experience
• 1+ years Telephone Industry Experience

Skills

• Ability to read, write, speak and understand English
• Ability to troubleshoot IP connectivity issues
• Ability to direct IP connectivity troubleshooting or CCNA
• Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects
• Ability to use personal computer and software applications
• Valid driver's license with satisfactory driving record within company required standards

Preferred Qualifications
Skills

• Knowledge of company products and services
• In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and concepts
• In-depth knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
• Ability to contribute creative solutions to complex problems

ETC365 2025-63586 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-10-24 06:05 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$61,050.00 and $97,350.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.