Titles Production Manager

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 The Titles Production Manager position will be an in-office position at our Denver CO office located in the Denver Tech Center.​​
ABOUT US
The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. 
SUMMARY:
The Titles Production Manager is responsible for leading and overseeing the Titles Production team supporting the Autopay business. This role ensures that all title transactions are prepared, reviewed, and processed accurately, efficiently, and in compliance with all applicable state, county, and jurisdictional requirements.
This position requires a hands-on leader with deep titles expertise, strong judgment, and emotional intelligence. The manager must proactively monitor operational readiness, lead through ambiguity, and build a high-performing, engaged team that consistently delivers quality results while maintaining strong morale.
ESSENTIAL DUTIES AND RESPONSIBILITIES include:

• Oversee File QA I Agents responsible for preparation and quality review of all Autopay title transactions.
• Ensure team adherence to established performance standards, quality expectations, and turnaround time requirements.
• Monitor daily workflow, capacity, and operational readiness to ensure consistent execution.
• Proactively identify risks, bottlenecks, or quality trends and take corrective action before issues escalate.

• Conduct regular 1:1 meetings, performance evaluations, coaching sessions, and corrective actions as needed.
• Develop, document, and manage Performance Improvement Plans (PIPs) when required, ensuring progress is consistently tracked.
• Lead by example with professionalism, accountability, and integrity.
• Foster a culture of high standards, collaboration, and continuous improvement.
• Maintain strong team morale through clear expectations, calm leadership, and transparent communication.

• Effectively manage and resolve escalated cases, ensuring timely, accurate, and compliant solutions.
• Serve as a decision-maker in complex or ambiguous situations involving title transactions.
• Partner with cross-functional teams to resolve issues impacting downstream processing or customer experience.
• Subject Matter Expertise & Cross-Functional Support
• Act as a titles subject matter expert and resource for all departments on titles procedures and requirements.
• Maintain up-to-date knowledge of state, county, and jurisdictional statutes and changes impacting title transactions.
• Ensure procedural updates are communicated clearly and implemented consistently within the team.
• Remain proactive and informed, with a strong “finger on the pulse” of regulatory and operational changes.

• Titles experience is required (multi-state experience strongly preferred).
• Prior leadership or people-management experience is strongly preferred.
• Proven ability to lead teams in a high-volume, compliance-driven environment.
• Strong understanding of quality assurance, audit processes, and performance management.
• Demonstrated ability to operate effectively in ambiguous or rapidly changing environments.

• Strong leadership presence with a calm, composed approach
• High emotional intelligence and sound judgment
• Proactive, solutions-oriented mindset (not reactive)
• Ability to balance quality, efficiency, and people leadership
• Clear communicator with strong documentation discipline
• Accountability-driven and results-focused

• Build and sustain a high-performing, high-standard team
• Lead with empathy, fairness, and consistency
• Maintain composure during difficult conversations or escalations
• Hold the team accountable while supporting growth and development
• Uphold operational excellence and compliance without compromise

• Paid time off and paid holidays
• 401K Savings Plan
• Four health insurance plan options
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Dental and Vision insurance
• Long- and Short-Term Disability and Life insurance
• Access to building fitness center
• Free parking or covered parking options and transportation assistance
• Casual professional work environment
• Beautiful office located in the Denver Tech Center with mountain and skyline views 

COMPENSATION
Salary Range: $72,000 to $80,000 determined by relevant experience, education, and training. 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.