Provides administrative support for residential title processes in a production center. Gathers, validates, and maintains title information, files, records, reports, and workflow tracking. Responds to inquiries, resolves issues, prepares documentation, and communicates with internal teams, external clients, and field offices. Requires title industry knowledge, customer service skills, attention to detail, sound judgment, and proficiency with Microsoft Office and company or client operating systems.
Who We AreJoin a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Title Assistant provides broad administrative support to residential title processes. Regular job duties including collating and gathering information, responding to inquiries, and reviewing and validating the accuracy and completeness of data. They provide customer service to external clients and field offices. This role is part of a production center in our title company.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
WHAT YOU'LL DO
- Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices.
- Creates and maintains files, records and reports; monitor and track workflow
- Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports
- Communicates with internal and external groups
- Other duties as assigned
WHAT YOU’LL BRING
- High School diploma or equivalent
- 2+ years title industry experience
- Experience with MS Office suite
- Excellent verbal/written communication skills
- Able to maintain professionalism and a positive service attitude at all times
- Strong detail orientation
- Customer service orientation
- Exercises good judgment
- Working knowledge of company and/or client operating systems
This position will be accepting applications on an ongoing basis until the position is filled.
#LI-DS1
#LI-REMOTE
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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