Provide hardware and software support for Windows and Mac systems, troubleshoot issues, configure printers, track service requests, and assist users with file permissions.
Tier 2 Mac/Windows Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac/Windows Support Specialist candidate. This is a full-time onsite position based in the Lakewood, CO area.
Roles and Responsibilities
- Provide hardware and software support for Windows and Mac desktops and laptops
- Configure, test and install printers, scanners, network copier/printers
- Use computer images to install and configure laptops and PCs
- Ensure latest approved BIOS and patches are applied to PCs and laptops
- Support users with file shares and permissions issues
- Track, log and report each service request
- Additional duties as assigned
Requirements
Skills & Experience
- 3+ years related experience
- 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
- Excellent problem-solving skills
- Knowledge of Windows operating systems
- Strong experience supporting iOS and macOS up to Monterey
- Working knowledge of Microsoft Office Suite
- Excellent documentation, collaborative and communication skills, both written and verbal
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Conduct outbound prospecting to generate and nurture new business opportunities, identify decision-makers and buying readiness, perform timely outreach (calls/emails), capture sales data/metrics, and collaborate with marketing to build the top of the revenue funnel.
Top Skills:
Linkedin Sales NavigatorOutreachSalesforceSalesloft
Fintech • Financial Services
Serve customers in-branch by building relationships, supporting everyday banking (account openings, service requests, credit applications), performing cash handling and teller activities, and connecting customers to appropriate products or specialists while maintaining compliance and risk controls.
Fintech • Financial Services
Serve customers at a retail bank branch: open and manage deposit/accounts, process transactions, promote bank products, meet sales goals, resolve client issues, and maintain compliance and accurate records.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
