Technical Writer

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. 
We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. 

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management.  In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. 

Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. 

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What you'll do

• Document Creation and Maintenance: 
• • Develop and update technical documentation, including user manuals, installation guides, release notes, and FAQs. 
  • Collaborate with subject matter experts and cross-functional teams to gather information and ensure the accuracy and completeness of documentation. 
  • Organize and present technical information in a clear and structured manner, tailoring it to the intended audience.
• Content Review and Editing: 
• • Review and edit existing documentation for clarity, consistency, and adherence to style guidelines. 
  • Ensure that all documentation complies with industry standards, best practices, and regulatory requirements. 
  • Verify the accuracy of technical information through testing and collaboration with relevant teams.
• Document Management: 
• • Maintain a centralized repository for technical documentation, ensuring version control and accessibility for internal and external stakeholders. 
  • Collaborate with the customer engagement team to gather feedback and identify areas for improvement in documentation.

Required experience

• Previous experience in writing technical documentation for cloud platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
• Knowledge of cloud computing concepts and terminology, including virtual machines, networking, storage, and security.
• Strong writing and communication skills, with the ability to explain complex technical concepts clearly and concisely.
• Experience in creating technical documentation, such as user manuals, installation guides, API documentation, or knowledge base articles.
• Familiarity with style guides and documentation standards, such as Microsoft Manual of Style or Chicago Manual of Style.
• Understanding of information architecture and content organization principles.
• Ability to work independently and collaborate effectively with cross-functional teams, managing multiple documentation projects simultaneously. 
• Familiarity with documentation tools and technologies.
• Attention to detail and strong editing skills to ensure accuracy and consistency in documentation.
• Bachelor's degree in a relevant field, such as technical communication, computer science, or a related discipline.

Preferred experience

• Familiarity with software development processes and agile methodologies. 
• Proficiency in using documentation tools and software, such as MadCap Flare and Microsoft Word, Adobe FrameMaker. 
• Experience with version control systems, such as Git or SVN. Understanding of API documentation standards and tools, such as Swagger or OpenAPI. 
• Proficiency in graphic design or visual communication, with the ability to create diagrams and illustrations to enhance technical documentation. 
• Experience with content management systems (CMS) or documentation platforms, such as Confluence or DITA-based systems.
•  Zendesk integration experience

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.