Technical Writer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Graphic Design, Instructional Design, Section 508 Compliance, Technical Writing

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Technical Writer joining our team to remotely support the Centers for Medicare and Medicaid Services (CMS) CMS Federal Services System Support and Oversight (FSSSO) program. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Technical Writer supporting CMS, you will be trusted to follow internal processes for deliverable development and to draft and edit design documents for public-facing training and education materials such as website content, training videos, webinars, user guides, email announcements, and handouts. In this role, a typical day includes:

• Researching, preparing, editing, tracking, and reporting on design documents for public-facing website content and training materials.
• Ensuring documents meet customer specifications, including standards for quality, plain language, active voice, format, and style.
• Preparing, editing, and standardizing storyboards for training videos.
• Editing screenshots and other graphic content for use in design documents and training content.
• Reviewing and incorporating stakeholder feedback.
• Preparing and editing contract deliverables, including meeting minutes, internal job aids, and stand operating procedures.
• Building content expertise while using solid proofreading and layout skills to develop polished client deliverables.
• Collecting and combining content from multiple technical and non-technical sources into a single coherent document, ensuring the project teams adhere to GDIT corporate policies and procedures, and recommending project-specific processes as appropriate.
• Proactively evaluating the needs of the workstream and developing and delivering solutions that improve program/project performance and client satisfaction.
• Completing other duties and special projects, as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Digital Media and 5+ years of hands-on experience preparing and editing technical documents.
• 6+years of experience working as a Graphic Artist and/or Digital Media, with hands-on multimedia editing experience.
• 2+ years of experience working as an Instructional Designer.
• Hands-on expertise using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Hands-on experience developing Section 508-compliant interactive Computer-Based Training (CBT) courses for adult learning using Articulate 360.
• Experience facilitating and collaborating with internal scrum teams and external stakeholders, gathering requirements and aligning instructional deliverables with operational needs and developing written and visual forms of communication, such as process diagrams and user guides.
• Demonstrates excellent communication skills, including written, verbal, listening, presentation, and facilitation, with the ability to interface with various levels of technical personnel, subject matter experts, and senior level stakeholders.
• Experience working in an Agile development environment.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

• Master’s degree in Instructional Design
• Ability to work independently and collaboratively.
• Ability to provide positive and constructive feedback.
• Excellent organizational skills and ability to multitask.
• Proven team player; strong relationship building skills both internally and externally.
• Motivated to learn new skills and flexibility to take on a variety of tasks.
• Experience with SnagIt or similar screen capture and recording software.
• Sound analytic, problem solving, and qualitative skills.
• Strong customer service in the form of good work product and project-task management experience.
• Knowledge of health care policy issues related to implementation of the ACA, HealthCare.gov, and Federally-facilitated Marketplaces.
• Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience.
• Strong proficiency with Adobe Acrobat Pro and its Accessibility Checker.
• Experience supporting a Salesforce development team.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team focused on helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Community: Award-winning culture of innovation and a military-friendly workplace.
   

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans