As a Technical Support Specialist, you'll troubleshoot customer issues with AGRIS Accounting, provide support via phone and email, and document resolutions in Salesforce.
The company where you can make an impact and bring value.
Job Summary:
At Greenstone, our mission is simple: empower the agribusiness community with trusted, innovative solutions. We deliver reliable, scalable, and mission-critical software that drives success for our customers. As a market leader, we’ve earned our reputation by creating tools tailored to the agriculture industry—covering business management, commodity trading, agronomy, patronage solutions, and more.Want to learn more? Visit http://www.greenstonesystems.com.
Job Overview
Join our Customer Support Team as a Technical Support Specialist and become the first line of support for our customers. In this role, you’ll troubleshoot and resolve issues quickly and efficiently, ensuring our clients get the most out of Greenstone’s solutions.
Your primary focus? Supporting the AGRIS Accounting application, a cornerstone of our agribusiness software suite. If you’re a problem-solver who thrives in a fast-paced environment and loves helping customers succeed, this is the role for you.
Job Description:
As a Technical Support Specialist I, you’ll be the go-to problem solver for Greenstone customers. Help customers tackle challenges in inventory management, accounts receivable, accounts payable, and general ledger to keep their agribusiness operations running smoothly.
You’ll handle customer inquiries via phone and email, collaborate with the customer service team to improve communication strategies, and stay sharp on Greenstone products and services to deliver top-notch support.
We’re looking for someone who knows and loves the agricultural industry, a candidate who understands the unique needs of agriculture businesses and is passionate about helping them succeed.
Key Responsibilities
- Handling incoming requests, triaging cases, and providing preliminary troubleshooting.
- Ensure customer issues are resolved within specified target resolutions times
- Document customer communication and case resolution on each case in the CRM system (Salesforce.com)
- Create knowledgebase articles and customer training materials, create videos, and/or provide answers via our customer forum
Key Skills and Competencies
- Outstanding customer service skills.
- Ability to answer a high volume of calls and/or emails daily.
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent.
- Attentiveness and patience.
- Time-management skills.
- Ability to work effectively as part of a remote team.
- Excellent multi-tasking abilities, able to prioritize accordingly.
- Good presentation skills; comfortable presenting to small groups as well as one-on-one.
- Tech Savvy with willingness to learn and grow.
- Can work within Microsoft Suite
Travel
- Occasionally, travel to certain customer meetings for conferences may be required. Travel will be expected up to 10% as necessary.
Required Education
- Bachelor’s degree in Business, Management, Accounting, or another technical discipline
OR - Bachelor’s degree in Agriculture, Computer Science, or Information Technology
Required Experience
- Knowledge of agribusiness.
- Knowledge of accounting and finance principles.
Preferred Experience
- 1 – 3 years’ experience working in a customer support or call center environment.
- Broad knowledge of the AGRIS suite of Products.
- Certified Public Accountant / Accounting or Finance degree
*This is a remote opportunity; can work anywhere in the US*
Worker Type:
RegularNumber of Openings Available:
1Top Skills
Microsoft Suite
Salesforce
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