Technical Support Engineer

A DAY IN THE LIFE OF:

Do you measure your success by the success of your customers? At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing, and cultivating the online presence of their SMB customers. 

We are seeking a Technical Support Engineer who will provide advanced technical support to our growing web designers and professional customer base. As part of our Customer Success team, you will also help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript, and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

WHAT YOU’LL DO:

• Respond to customer support inquiries as quickly and accurately as possible via chat, phone, and email
• Take technical escalations and coordinate solutions with your peers
• Evangelize Duda’s product features and assisting customers in the adoption of Duda’s products to help them build long-term success
• Engage each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription
• Proactively find ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team
• Advocate for customers’ needs and contributing to our growing knowledge base of articles and videos
• Work cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda’s wide variety of customers

WHAT YOU BRING:

• 2+ years of experience providing exceptional customer support in a SaaS or technical software company
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
• Technical curiosity and relentlessness to figure out how things work
• Empathy towards customer’s issues and confidence in your ability to drive them to success
• Customer-oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently.

WHAT YOU WILL LOVE WORKING FOR DUDA

• A supportive, agile and creative work environment with phenomenal colleagues.
• Competitive compensation, ongoing recognition, and an opportunity to develop new skills and fast-track your career.
• Opportunity to join an explosive industry, a successful and growing organization, and a supportive leadership team who is passionate about the employee experience.
• Unlimited PTO/vacation, top-tier health benefits, 401(k), dog-friendly offices, and in-office provided lunches.
• Fun, snacks, jokes, space, and an environment to be your best self.

Want to learn more about Duda? Check us out here!

We offer a competitive and comprehensive compensation package, including base salary, health benefits and equity. We ensure equal pay for equal work and value diversity and belonging. While compensation offers will ultimately be based on the candidate’s skills and experiences, the range you can expect for this position is $60,000 - $70,000 annually. 

Please note: Duda values the connection, collaboration, and creativity sparked by working together in person. We also recognize and appreciate the freedom, flexibility, and focused work that comes with remote flexibility. This is why we believe that a hybrid schedule is a perfect balance of both. Our Louisville, CO office has a hybrid work schedule (3 days in the office, two days remote). 

#LI-Hybrid