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Your role at Dynatrace
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist". Troubleshooting is your passion Enterprise application support experience You are fascinated by technical challenges and think outside the box Enjoy being creative and show a high-energy with a passion for winning Strong communication and presentation skills Self-motivated with a strong work ethic Hands-on team player and proactive person of action Passion for exchanging knowledge with other colleagues and suggesting product improvements
What will help you succeed
Minimum Requirements
Bachelor's degree or relevant technical related experience or training
Preferred Requirements
Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.• Attractive compensation packages and stock purchase options with numerous benefits and advantages.
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist". Troubleshooting is your passion Enterprise application support experience You are fascinated by technical challenges and think outside the box Enjoy being creative and show a high-energy with a passion for winning Strong communication and presentation skills Self-motivated with a strong work ethic Hands-on team player and proactive person of action Passion for exchanging knowledge with other colleagues and suggesting product improvements
What will help you succeed
Minimum Requirements
- 1+ years of related technical work experience (ex. Support, development, etc.)
- Experience working with SaaS applications and infrastructure
- Exposure to front end technologies, such as HTML, JavaScript, CSS, React, etc.
Bachelor's degree or relevant technical related experience or training
Preferred Requirements
- 3+ years of related technical work experience supporting/developing SaaS applications and infrastructure
- Experience directly interacting with clients, preferably in a support role
- Experience with full stack web applications (Java, .NET, Go, Python, etc.)
- Familiarity with Linux based operating systems
- Exposure to container platforms and orchestration tools (Docker, Kubernetes, OpenShift, etc.)
- Experience with network troubleshooting
Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.• Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Dynatrace Denver, Colorado, USA Office
1900 16th Street Mall, Denver, CO, United States, 80202
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
