Technical Services Operations Administrator

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.
To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.
Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.
Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).
Please review the job details below.
Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.
We are hiring immediately for a Technical Services Operations Center Administrator to join our team in Longmont, CO.
Life with Us
Your Project: In this role, you will be key to monitoring and troubleshooting the entire IT stack (data center, network, storage, servers, and applications/services) and communicating issues and the overall status to all relevant personnel. This challenging position offers you traditional operations center 24/7 monitoring and response responsibilities as well as system administration duties for performing initial troubleshooting of all issues. You will work closely with internal Maxar departments such as IT, problem management, customer service, the data operations center, and software development.
Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.
What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness.
There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:
• Career growth opportunities
• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• Program to help you grow like tuition reimbursement, hackathons, and career development
• Student loan repayment
• Generous time off
• Plus everything you'd expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.
What you'll do day-to-day (with your colleagues):

• Perform a variety of tasks including system and application monitoring, ticketing and incident resolution.
• Work directly with various technical support teams to monitor, escalate events, and manage incidents and alarm thresholds.
• Maintain strong interpersonal skills, self-motivation, and keen attention-to-detail.

Minimum requirements for this position:

• Must be a U.S. citizen with a current/active Secret security clearance
• Must have an active Security+ certification or be able to obtain one in the first 6 months of employment.
• Must be willing and able to pass a CI Polygraph that is required to administratively access specific systems.
• Associate's degree in computer science, information systems, or a related field. Two years of experience may be substituted for a degree
• Minimum of 2 years of technical troubleshooting experience
• Ability to accommodate a weekly day or night shift that includes one weekend day per week. Shift includes working only three-to-four 12-hour shifts per week.
• SHIFT DETAIL: Night Shift 6pm -6am Wednesday, Thursday, Friday and every other Saturday night.

These skills would be amazing:

• Advanced understanding of networking, firewalls, routing, remote site connectivity, and applicable troubleshooting practices
• Experience with RedHat, LDAP, Satellite, Puppet, DNS
• Experience with Active Directory
• Experience with VMWare and Virtual Servers
• Knowledge of data / IP networking and protocols (OSPF, BGP, GRE, TCP, FTP, FCIP, NFS)
• Work experience with Python
• Work experience with AWS
• Strong critical thinking and troubleshooting skills
• Strong business acumen, client-service, and results orientation
• Ability to think both strategically while also executing tactically
• Positive history of building positive relationships, both internally and externally.

#LI-MG1
Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.
• The base pay for this position within Colorado is: $71,000.00 - $119,000.00 annually.
For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.
Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers
The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.
The date of posting can be found on Vantor's Career page at the top of each job posting.
To apply, submit your application via Vantor's Career page.
EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.