Technical Program Manager

Job Description:

Key Responsibilities:

• Lead the end-to-end planning and execution of the OASIS platform’s customer onboarding program, implementing best practices across all phases of the program lifecycle.
• Develop and maintain detailed program schedules that capture timelines, interdependencies, resource requirements, risks, issues, and key deliverables.
• Responsible for creating and developing a customer onboarding playbook and manage the overall customer onboarding process.
• Collaborate closely with Product Management to understand business needs, technical requirements, onboarding needs and requirements for customers.
• Facilitate effective alignment across engineering, product, architecture, and leadership stakeholders especially ahead of major customer checkpoints and product releases.
• Deliver clear, concise, and proactive communications, translating complex technical topics into structured updates tailored for diverse audiences, including executives.
• Foster strong cross-functional relationships to ensure coordination across teams, resolve bottlenecks, and enable a culture of transparency and continuous improvement.
• Guide teams through ambiguity, shifting priorities, and change while serving as a calm, solution-oriented leader during periods of transformation and scale.
• Capture key program insights and retrospectives, documenting lessons learned and championing operational and delivery improvements.
• Support the evolution of OASIS delivery frameworks by introducing scalable, repeatable practices that elevate quality, velocity, and stakeholder confidence.

Ideal Background:

• 5+ years of experience managing complex, cross-functional engineering programs and customer onboarding activities ideally within enterprise SaaS, platform, or infrastructure domains.
• Proven success in leading programs that span software development, cloud-native services, and multi-team engineering efforts in scaled agile environments.
• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or a related technical discipline.
• Certifications such as PMP, PMI-ACP, or SAFe are strongly preferred.
• 8+ years of experience working with Agile, CI/CD pipelines, and cloud-based release trains across development and production environments.
• Good understanding of AI, GenAI, and intelligent automation technologies, and how they influence modern IT and software delivery.
• Strong grasp of the customer journey and ensuring customer's receive appropriate support during their onboarding journey
• Excellent problem-solving, critical thinking, and decision-making skills especially in environments with high complexity or evolving priorities.
• Proven ability to influence and align across business units, including executive stakeholders, technical leads, and delivery partners.
• Exceptional written and verbal communication skills, with the ability to simplify and structure communication around complex programs.
• Demonstrated innovation in building and optimizing program management frameworks, tooling, or delivery processes.
• Proficiency in project management tools such as Jira, Confluence, Microsoft Project, and integrated collaboration platforms.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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