Technical Implementations Manager

Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today’s digital finance  world. 

At Nymbus, we believe when you set off on the path to innovation you should feel excitement  and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking  process. We want our partners to be thrilled about the possibilities we are creating together and  the lasting impact our collaboration will bring to the industry and consumers. 

The journey to growth begins with doing something different. And that journey starts with the  great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the  catalyst that helps take your career through your next chapter.

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our  designated locations. The positions which are remote you will need to be able to travel a few  times a year. You may be required at times to visit client sites or attend meetings at designated  locations with your team members.

POSITION SUMMARY:

The Technical Implementations Manager will assist clients with training, workflow assessment, implementation and  support of the Nymbus platforms, as well as provide surround support and custom configuration  to ensure all aspects of them are easily transitioned. This position serves as the primary point of  contact for clients, and has a key role in helping clients quickly resolve their application issues  (system defects, instruction, etc.).

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Configure and implement support products i.e. Digital, Onboard and Lend
• Document client and internal discussions and decisions. 
• Conduct client meetings and provide consultation to the client during the conversion and implementation process.
• Demonstrated ability to lead, mentor, and develop high-performing teams
• Provide conversion and implementation support to both internal and external clients  utilizing phone, email, and other communication methods as applicable. 
• Familiarity with emerging AI tools and technologies to enhance productivity, streamline workflows, and support client implementations. Experience leveraging AI-assisted platforms (such as Kiro and similar tools) for documentation, analysis, and process optimization is a plus. Ability to quickly learn and adapt to new AI-driven solutions to improve efficiency, troubleshooting, and client support outcomes.
• Support ongoing client operational issues by diagnosing improvement opportunities,  providing effective feedback, coaching, training, professional development, and corrective action. 
• Communicate progress and any potential problems to management for awareness and/or resolution. 
• Review Product Release documentation to understand necessary configurations needed to test new features and functionality 
• Test new features and functionality
• Develop and maintain procedures that are essential to client implementations
• Engage with clients and evaluate readiness for conversion.
• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces. 
• Analyze and conduct root/cause analysis on incidents during the implementation process.
• Develop and maintain the tools used to ensure the efficiency and effectiveness of the  conversion and implementation process. 
• Maintain flexibility in schedule to allow for occasional travel. 
• Perform all other related duties as required or assigned.

QUALIFICATIONS:

• Bachelor’s degree in related field 
• 5+ years of banking or fintech experience, with at least 2+ years in a leadership or supervisory role
• Knowledge of customer service techniques and standards 
• Strong working knowledge of online banking, onboard and lend platforms
• Proven ability to manage client meetings 
• Proven development and motivational skills 
• Several years of banking experience preferred
• Strong familiarity with operations support management hardware/software 
• Working knowledge of Google Suite and Microsoft Office
• Working knowledge of JIRA, Confluence and Smartsheets
• Strong verbal and written communication skills 
• Effective public presentation skills 
• Diligent Time Management and analytical skills 
• Process and detail oriented

SALARY & BENEFITS:

• $100,000 - $115,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance - Health, Dental and Vision 
• Flexible Paid Time Off