Technical Customer Support - USA, East Coast

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

We’re seeking a proactive and motivated Technical Customer Support (L1) to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks.

• Master Customer Support: Handle 20-30+ new tickets per day, covering everything from billing issues to helping customers implement API requests.

• Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.

• Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.

• Continuous Learning: Stay on top of product updates and features to assist customers effectively.

• Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.

• Product Improvement: Test new features and functions before they are released to customers.

• Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.

• Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.

• Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.

• Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.

• Customer Passion: Passion for customer support with drive to excel in fast-paced environments.

• Proficiency in a second language is a plus, particularly Spanish, French, or Mandarin, to support our global user base.

• Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.

• Early-Stage Excitement: Be part of a small, agile team building something transformative.

• Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.

• Remote Flexibility: Work wherever you’re most productive—no commute, no limits.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.