The Technical Change Manager oversees change control processes, assesses risks, coordinates with IT and security teams, and drives change management within Agile frameworks.
Technical Change Manager
Location: Chicago - Remote
JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.
KEY RESPONSIBILITIES
- Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
- Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
- Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
- Develop user-facing communication and readiness content for technology-driven changes
- Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
- Conduct post-implementation reviews (PIRs) and document lessons learned
- Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
- Identify patterns in failed or rolled-back changes and drive process improvement
QUALIFICATIONS
- Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
- 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
- Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
- Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
- Experience with OCM principles or change readiness activities strongly preferred
- ITIL v4 certification is a great to have
- Strong analytical judgment — you know a high-risk change when you see one
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead client advisory engagements for nonprofit organizations, providing financial insights and operational guidance while managing multiple client teams and relationships. Mentor staff and drive change using technology and best practices.
Top Skills:
Bill.ComIntaactNetSuiteQuickbooks Online
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage financial reporting for nonprofit clients, assisting with budgeting, forecasting, and improving processes. Coach staff and enhance technology integration.
Top Skills:
Quickbooks OnlineSage Intacct
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The role involves managing outsourced accounting for nonprofits, leading teams, preparing financial reports, and improving operational efficiencies.
Top Skills:
Bill.ComIntaactMicrosoft Office SuiteNetSuiteQuickbooks Online
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
