The Technical Account Manager leads clients through IT transformation, ensuring adoption of services, managing escalations, and fostering client relationships to achieve business goals.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for leading our client through the strategic and technical aspects of their IT transformation journey and helping them to successfully adopt our services. The TAM develops close relationships with our client to understand their business needs, operational and technical challenges, and utilizes their technical skillset and understanding to help our client achieve the greatest value from our services.
Summary of Essential Job Functions:
- Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals.
- Build and maintain strong client relationships by understanding their operational and technical challenges.
- Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives.
- Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements.
- Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment.
- Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery.
- Support the Client Success Managers in managing account profitability and service performance.
- Maintain accurate and up-to-date technical documentation for client environments.
- Identify opportunities for service expansion, automation, and optimization.
- Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement.
Experience/Certifications:
- 10+ years of related experience in engineering, technical sales and/or IT consulting
- Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
- Hands-on/practical experience with the following technologies: Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC and Networking.
- TIL and/or Project Management certifications are a plus.
Required Skills:
- Strong customer service skills with the ability to make good judgments and quick decisions.
- Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Ability to build trusted relationships and influence Senior Leadership teams.
- Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams.
- Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily).
- Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed.
Education:
- Undergraduate degree and 10+ years of relevant experience preferred.
NOTE: 30% Travel with this role
This job description is not intended to be all-inclusive. This position may perform other related duties as requested to meet the ongoing needs of the organization.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Top Skills
Active Directory
Cisco
Citrix
Dell/Emc
Networking
Public Cloud
VMware
Windows Server
Similar Jobs
Information Technology • Cybersecurity
The Technical Account Manager provides post-sales technical support, ensuring customer satisfaction by resolving complex issues, advocating for customers, and identifying growth opportunities through training and relationship building.
Top Skills:
AWSAzureElasticGCPMalwareProgramming Or Scripting LanguagesPsasRmmsSandbox AnalysisSiem ToolsSplunkThreat Intelligence
Artificial Intelligence • Machine Learning • Software
The Technical Account Manager will manage relationships with enterprise customers, ensuring optimal use of mabl's testing platform and driving successful business outcomes.
Top Skills:
AIAPIsCSSDevOpsJavaScriptLow-CodeTest AutomationTest Automation ToolsWeb TechnologiesXpath
Insurance • Logistics • Software • Transportation • Business Intelligence
Manage customer relationships, ensuring satisfaction and retention by providing support, identifying growth opportunities, and collaborating with internal teams. Conduct training and demos to strengthen client engagement.
Top Skills:
APIsCloud-Based Collaboration ToolsData Analysis ToolsMs Office SuiteSaaS
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
