Technical Account Manager - Video Security & Access Control (Southeast Region)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewMotorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Job Description

We are seeking talented technical sales professional with a passion for helping customers successfully deploy Motorola Solutions technologies. As a Technical Account Manager (TAM), you will work with some of the world’s most recognized organizations, supporting their efforts to enhance safety, security, and operational efficiency. In this role, you will serve as a trusted technical advisor; your job is to know the customer’s needs and how Motorola Solutions can solve them.  You will be guiding customers in selecting the right solutions, shaping deployment architectures, coordinating with vendors on installation and support strategies, overseeing project execution, and supporting launch planning. After deployment, you will remain engaged to address ongoing operational needs and ensure long-term success.

The Technical Account Manager serves as a key link between customers and Motorola Solutions’s internal teams. You will collaborate closely with Channel Sales Executives (CSEs), with your role focusing on technical advocacy while CSEs manage the broader business relationship. This partnership ensures that each deployment is executed effectively, delivering outcomes that align with our customers’ strategic objectives.

At Motorola Solutions, you will:

• Build relationships with customers to thoroughly understand their business needs and identify ways in which Motorola Solutions can improve their operations

• Learn Motorola Solutions products and become an expert at planning and deploying Motorola Solutions solutions

• Work with customers to accurately spec hardware and networking needs then plan and assist in every aspect of the deployment from hardware to software

• Travel as required to assist in deployment, commissioning, troubleshooting and operational needs

• Work with integrators to ensure efficient deployment, proper customer support, and manage hardware refresh cycles

• Build relationships with internal Motorola Solutions teams and keep a pulse on all customer needs

• Provide support to internal Solutions Architects, Sales Managers, and Support Personnel when your expertise is needed

Specific Knowledge & Skills:

• 5+ years experience in one of the following: Sales, Video or Physical Security

• Experience deploying solutions on a distributed architecture

• Understanding of and ability to use API’s

• Ability to quickly understand and troubleshoot complex networking requirements and software applications

• Excellent soft skills in dealing with all customer departments  

• Strong presentation and communication skills.  Comfortable presenting from the technician level to the program management level while managing and addressing their differing concerns

• Ability to travel across the United States up to 50% by air and car as needed 

Preferred Qualifications:

• Experience deploying and managing cloud applications

• Prior background in computer engineering for AI / ML computer vision products

• Experience in the security industry

Target Base Salary Range: $120,000- $130,000  USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• 5+ years experience in one of the following: Sales, Video or Physical Security

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.