Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.
This is a remote position.
Job Title: Systems Engineering Helpdesk Analyst
- Start Date: ASAP
- Duration: Contract-to-Hire (Initial 6 Months)
- Daily Working Hours: Full-Time Travel: Onsite
- Work authorization: Must be eligible to work in the U.S. without company sponsorship
- No Third Parties Please
Project Scope
We are seeking a Systems Engineering Helpdesk Analyst to support IT operations for our client. This role will serve as a key resource for end-user support, hardware lifecycle management, and Microsoft 365 administration, ensuring staff have reliable access to the tools and systems needed to deliver patient care and business operations.
Position Summary
The Systems Engineering Helpdesk Analyst will provide frontline IT support across Clients hardware and software environments. This individual will manage new employee onboarding from a technology perspective, maintain Microsoft 365 services including Intune and Entra ID, and serve as the primary point of contact for Tier 1 support during core business hours. The ideal candidate is customer-focused, technically proficient, and capable of working independently in a fast-paced healthcare IT environment.
Key Responsibilities
- Execute all aspects of new employee hardware sourcing, configuration, and deployment including Windows OS resets and Intune Autopilot hardware ID extraction.
- Perform hardware needs analysis, purchasing, OEM warranty management, and processing of returned devices for reuse or final disposition.
- Manage Microsoft 365 tenant user configuration including Intune MDM enrollment, Entra ID joiners/movers/leavers processes, user licensing, and security groups.
- Support device compliance policies, configuration profiles, Windows Update for Business patch policies, and BitLocker key management and recovery.
- Provide Tier 1 live support to frontline staff via Microsoft Teams chat and real-time meetings on an 8am–5pm Eastern schedule.
- Orient new staff to IT systems and tools, ensuring a smooth onboarding experience.
- Manage and resolve cases within the organization's ticketing system.
- Recommend and implement process improvements for user onboarding and ongoing maintenance including creation of user configuration templates.
- Maintain strict confidentiality of patient and company information in accordance with HIPAA requirements.
- Report system changes or issues that may impact the organization to appropriate leadership.
Qualifications
- 3+ years of relevant IT experience or equivalent combination of education and certifications.
- Proven experience managing Microsoft 365 environments including Intune MDM and Entra ID.
- Strong understanding of HIPAA fundamentals.
- Basic understanding of DNS, DHCP, TCP/IP concepts, and SFTP.
- Experience with basic VPN client and VDI troubleshooting.
- Strong verbal and written communication skills.
- Customer-focused with a helpful, responsive approach to end-user support.
- Strong troubleshooting and critical thinking skills.
- Ability to manage tasks, prioritize work, and operate with minimal supervision.
Preferred Qualifications
- Experience supporting EHR systems such as Epic or Meditech.
- Experience supporting VOIP platforms such as RingCentral.
- Data analytics skills with MS Excel and basic SQL.
- Experience supporting Duo MFA.
- Experience with managed security platforms such as Sophos or Huntress.
- Experience supporting users in an Omnissa Horizon-based VDI environment.
- Basic MS 365 tenant management via PowerShell.
Ideal Candidate Profile
- Technically well-rounded helpdesk professional comfortable owning hardware and software support end-to-end.
- Self-starter who thrives in a low-supervision environment and takes full ownership of assigned tasks.
- Strong communicator who can translate technical concepts for non-technical end users.
- Detail-oriented and organized, with a customer-first mindset.
- Adaptable and eager to grow in a dynamic healthcare IT environment.
- Brings reliability, professionalism, and accountability to every interaction.
When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.
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