Provide front-desk reception and customer service in a behavioral health clinic: answer phones, schedule appointments, verify payer eligibility, scan and maintain electronic health records, process releases, balance cash drawer, complete enrollments, and support other departments as assigned.
Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.
We’re hiring full-time Support Staff-Front Desk to work at our 1012 W Abriendo location.
SHIFT:
Monday, Tuesday and Wednesday 7:30-4:30
Thursday and Friday 9:30-6:30
What You’ll Be Doing
As a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.
RESPONSIBILITIES: As a Support Staff-Front Desk under the supervision of the Director and Supervisor you will:
- Provide exemplary customer service
- Work hours that cover agency hours (hours may vary by location and programmatic needs)
- Cover front desk reception
- Operate phones/phone system
- Scan and uploads records to the electronic health record
- Verify client payer eligibility
- Schedule client appointments as requested
- Process Release of Information requests
- Balance cash drawer/box
- Maintain client electronic health records as needed
- Complete client phone enrollments
- Complete other departments’ job requests as needed
- Cover at various locations as assigned
- Record data electronically and communicate with clients
- Perform other duties as assigned by supervisor
Physical Requirements:
- Requires standing, sitting and walking for prolonged periods of time
- Requires occasional driving
- Occasionally lifts and carries items up to 20 pounds
- Requires working under stress in emergency situations
- Occasional exposure to communicable diseases and bodily fluids
- Requires frequent use of a computer, phone and other equipment
What You’ll Like About Us
- Competitive pay $17.22 Hourly (Dependent on experience, certification and shift)
- Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
- Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
- HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTD
- Retirement 403(b) with employer match up to 6%
- Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
- Flexible work schedule
- Employee recognitions and celebrations
- Warm and friendly work environment in which staff respect and learn from one another
What we’re looking For—The Must-Haves
- High school diploma or GED equivalent
- One year of receptionist experience, including basic computer and keyboarding skills
- Excellent interpersonal relationship skills
- Demonstrated understanding of appropriate boundaries
- Demonstrated flexibility
- Colorado driver’s license and access to reliable transportation during work hours
- Must be able to travel to Trinidad & Walsenburg as needed
What we’d Like to See in you—the Nice-to-Haves
- Medical support experience
- Spanish language skills
Health Solutions expects all staff to
- Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
- Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.
- Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.
- Inspire and model collaborative teamwork and Human Kindness; and
- Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.
Must already be authorized to work in the US; sponsorships not available.
Closing Date: 10/09/2026 EOE, M/F
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