The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.
Aidoc is recruiting a Support Specialist in the US. Join our team!
- 1+ years of experience in technical support
- Knowledge and experience with SQL
- Experience in navigating complex support scenarios
- Customer-oriented and exceptional interpersonal skills
- Excellent analytical and problem-solving skills
- Self-starter, with experience within a start-up environment
- Experience working cross-functionally with engineering teams
- Experience working with Monday.com, Zendesk, Slack
Top Skills
Monday.Com
Slack
SQL
Zendesk
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