The Support Engineer will maintain and improve the Smile platform, providing technical support, mentoring Tier 1 staff, and ensuring systems are efficient and maintainable.
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
This position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24 hour on-call rotation for Tier 2 issue support.
Responsibilities:
- Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.
- Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
- Working with Tier1 support team to diagnose and correct issues raised in customer incidents.
- Collaborating with core dev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements.
- Support the mentoring of Tier 1 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.
- Participate in major incident response teams.
- Ensure relevant documentation and frameworks are maintained and up-to-date.
- Research technologies that will be used in new and existing modules of the solution.
- Work closely with all areas of the business to gather product requirements and design, implement and test components of the system.
- Advise and provide input into good technical design and industry trends.
- Ability to analyze and solve problems, identify issues and apply or implement solutions.
- Responsible for mentoring, coaching and leading less experienced (junior/co-op) Developers.
- Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development.
- Break down work for other team members and be the go to person for project issues/status.
- Analyze solutions to ensure that they are interoperable, performant and maintainable.
- Propose new techniques and technologies for software development.
- Responsible for coding standards of the team/department.
- Responsible for tools and frameworks used by the team/department.
- Comply with the privacy, security and confidentiality policies.
- Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.
Requirements:
- 5+ years of experience in software development and/or equivalent experience.
- Post-secondary education in computer science, software development or equivalent education and/or experience.
- Experience with developing software applications, unit and functional test practices along with end-to-end feature development and building complex systems.
- Experience in HL7 (V2, FHIR) is an asset.
- Experience with Hibernate, Spring, REST web services, Git is an asset.
- Experience with databases such as Postgress
Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Top Skills
Fhir
Git
Hibernate
Hl7
Postgres
Rest
Spring
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