The Support Analyst handles support calls and tickets, installs product applications, investigates technical problems, and documents customer communications.
Responsibilities:
- Handle support calls or tickets.
- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
- Exercise sound professional judgment in investigating technical problems.
- Collects detailed information to categorize requests to establish a method of resolution.
- Documentation of all customer communication through tickets.
Requirements:
- 1+ year(s) of customer service experience in a technical environment or relevant experience
- Proven problem-solving abilities
- Proven verbal skills and exceptional written skills
- Experience in technical documentation
- Ability to multi-task effectively
- Work well autonomously
Top Skills
Database Applications
Operating System Applications
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
