Supervisor - Referral Enterprise

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

FTE: 1 Shift: Day Schedule: Clinic hours

Position Summary

The Supervisor-Referral Management is responsible for the supervision of staff accountable for assuring patient and provider friendly access to MultiCare Health System services and patient care, and for accurate completion of referrals and authorizations in compliance with regulatory requirements and MHS policy. The Supervisor is accountable for the highest levels of quality for all referrals, insurance verification, authorizations, performance levels, and ensuring efficient standards are implemented and maintained; ensures processes and workflows are created and implemented to minimize payment denials and increase patient experience and access to care; trains and develops frontline staff reporting to other managers and interdependent relationships with Patient Access, MMA Clinics, Behavioral Health, Hospitals and the care management team to ensure accuracy in referral management and appropriate authorizations obtained to secure reimbursement for services across the health system. The Supervisor has 24hour/7day responsibility directly supervising staff working at multiple locations and areas to include Referral Management Leadership Team, Myriadd Team, MMA Clinic Leadership, Access Center and Receptionists. In addition, the Supervisor collaborates with other leaders in clinical care departments, Access Center and Pre-service.

Requirements

• Associate degree preferred, two (2) years of leadership experience will be considered in lieu of the degree
• Two (2) years of experience in Access Services, Pre-Service, Referral Management or Revenue Cycle field required
• Previous experience and demonstrated skills in a leadership or a supervisor role
• One (1) year supervisory or lead experience preferred
• Internal candidates will be considered if minimum qualifications are not met

Why MultiCare? 

 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $65,145.60 - $93,787.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.