Staff Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Staff Software Engineer, within the Enterprise Integration team, you'll provide technical leadership and strategic direction in building state of the art applications and integration solutions using ServiceNow platform and related technologies. You'll partner closely with Product Owners, Architects, Business Analysts, and cross-functional IT teams to design, and implement scalable robust solutions.
What you get to do inthis role:
• Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
• Play a lead role to drive end to end design and implementation of robust integrations between ServiceNow and other enterprise platforms (e.g., Azure, Workday, SAP, Splunk, Snowflake).
• Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
• Explore the latest ServiceNow features and evaluate them for adoption
• Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility
• Establish and promote best practices around platform development, integrations, and performance optimization.
• Mentor and guide engineers, fostering technical excellence and professional growth within the team.
Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of related experience delivering end-to-end enterprise-grade solutions
• Expert-level proficiency in Java or a similar OO language
• Strong experience with RESTful API design, Microservices architecture, database technologies (SQL/NoSQL)
• Experience working across multiple technology stacks, including:
• Cloud/Containerization Platforms: Azure, AWS, GCP and Docker, Kubernetes
• Data Streaming Platforms: Kafka, Flink
• Integration Platforms: Boomi, SAP PI/PO
• Web Infrastructure: API Gateways Kong, Azure APIM, Azure App Gateway
• Deep knowledge of algorithms, data structures, software design principles, and performance optimisation.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
• Proven capability in building and maintaining secure applications and integrations with a strong emphasis on scalability and security best practices.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Good to have:
  • Experience using AI Coding tools such as Cursor and Windsurf
  • Experience with ServiceNow Platform development and integration is preferred

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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