Staff Software Engineer (Java Full Stack Architect, LLM Solutions)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team Description:
Come join the innovative Build Agent team within the App Engine organization. Our mission is to empower ServiceNow customers to rapidly create custom applications by leveraging the power of AI agents, large language models (LLMs), and advanced machine learning techniques. We are a dynamic team focused on pushing the boundaries of what's possible with AI on the ServiceNow platform, enabling our business customers to build transformative applications that power their day-to-day operations.
What you get to do in this role:

• As a Staff Software Engineer, you will play a pivotal role in shaping the future of AI-driven application development at ServiceNow. You will:
• Lead the design, development, and deployment of high-quality, scalable, and performant AI Agentic applications on the ServiceNow platform.
• Drive architectural decisions to ensure our software is fast, scalable, and robust, setting the technical direction for key initiatives within the team.
• Collaborate closely with product managers, researchers, and other engineers to translate complex AI concepts into practical, customer-facing solutions.
• Mentor and grow other engineers on the team, fostering a culture of technical excellence, knowledge sharing, and continuous improvement.
• Contribute hands-on to the full development lifecycle, from ideation and prototyping to implementation, testing, and operational support.
• Stay abreast of the latest developments in AI, machine learning, and LLMs, actively exploring and integrating new technologies to enhance our platform capabilities.
• Ensure the adoption of best practices for software development, code quality, and system reliability.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
• 8+ years of related experience in software development, with a significant focus on AI, machine learning, and large language models (LLMs).
• Proven track record of designing and delivering scalable, high-performance software solutions in an enterprise environment.
• Deep understanding of AI agentic architectures and their practical application in building intelligent systems.
• Proficiency in Java and JavaScript development is required.
• Experience with Python is a strong plus, especially for machine learning, data science, or scripting workflows.
• Solid knowledge of data structures, algorithms, and design patterns, particularly as they apply to complex AI/ML systems.
• Demonstrated ability to lead technical initiatives, drive architectural consensus, and influence technical direction across teams.
• Strong mentorship skills, with a passion for guiding and developing junior and mid-level engineers.
• Excellent communication and interpersonal skills, capable of explaining complex technical concepts to diverse audiences and fostering collaboration.
• Experience working with cloud platforms and distributed systems is highly desirable.
• Familiarity with the ServiceNow platform and its development ecosystem is a plus.

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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