Staff Product Designer, Fintech

693249

HubSpot’s mission is to help millions of organizations grow better and we’re looking for a Staff Product Designer who can make an impact by shaping the end-to-end AI-first customer journey for credits usage, purchasing and billing. This work will be a key driver of discovery and education to usage and billing management, translating complex usage and pricing mechanisms into intuitive experiences that drive customer success and business expansion.

This is a high-impact, systems-level design role where prototyping is how we think, communicate, and align across complex products. Fintech delivers key business and customer workflows that shape how HubSpot delivers value to its customers and partners. As we move toward an AI-native future, this role ensures using credits-based workflows and features feel seamless, cohesive, and deeply human. Prototyping and vision-setting is how you’ll lead—by showing what the future looks like and inspiring others to build it.

• Lead the design vision for the full credits usage experience across discovery, configuration, usage, and support. This is a highly complex program and a new motion for how Hubspot monetizes value, so you should be experienced leading design projects across a complex, multi threaded surface area.
• Prototype early and often—to explore, align, and de-risk ideas before they’re built. Use prototypes as the primary tool for storytelling and strategy alignment across PM, Eng, and Fintech stakeholders.
• Weave cohesive experiences across product surfaces, partnering closely across groups in Fintech and our internal stakeholders, core product and platform teams.
• Apply deep systems thinking, consistency, scalability, and usability across internal systems and able to translate complexity into simplicity in end-user touchpoints.
• Drive product strategy through journey mapping, service blueprints, and high-fidelity prototypes that show—not tell—the future experience.
• Mentor designers across the org to elevate craft, designing with and for AI, prototyping maturity, and systems literacy.
• Measure design impact through metrics tied to usage, adoption, revenue and CSAT.
• Advocate for both users and builders, ensuring HubSpot credits is approachable and cohesive, from purchase through billing. delivers value for customers and partners alike.

• Have experience designing complex SaaS or platform experiences, particularly in the monetization or financial systems space.
• Have led end-to-end experiences that cross multiple surfaces or product areas, ensuring connectivity and consistency are designed and upheld.
• Are an expert in AI-first and interactive prototyping (Figma, Lovable, or code-based tools) and use prototypes to think through and communicate systems. Bonus points for demonstrating anything you’ve built from scratch using AI tools just to learn.
• Are a systems thinker who naturally simplifies complex architectures into clear, connected experiences.
• Thrive in ambiguous, cross-functional environments, and can operate independently to set direction.
• Have both enterprise and consumer grade design experience around billing and payments systems, CPQ and/or usage-based platforms.
• Have strong product sense—you understand how design decisions influence adoption, retention, and long-term ecosystem health.
• Are excited by AI and automation, and curious about how AI agents reshape platform experiences and are deep curiosity about MCPs, agentic buying and AEO will reshape software purchasing in the years to come. 
• Care deeply about craft—from conceptual frameworks down to polished interactions.

• You’ll help shape HubSpot’s AI-native monetization strategy that transform credits from just a cost center into a centralized growth lever for customers.
• You’ll influence patterns and frameworks across UX.
• You’ll collaborate directly with product and design leadership to innovate and align all facets of purchasing UX with our AI-native platform experience.
• You’ll grow as a design strategist, influencing product direction through experience visualization.

• ↑ Renewals due to spend-to-value comprehension
• ↑ ARR revenue for install base using credits 
• ↑ Velocity of teams delivering new credits features using our credits library
• ↑ CSAT/UX task success on key usage and purchasing flows
• ↓ Support tickets related to usage, payments and billing