Sr UX Engagement & Operations Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As a Senior User Experience (UX) Engagement & Operations Manager, you orchestrate and optimize how business partners, product managers, design team members, and engineering teams build products that improve usability and business value for Adobe employees and partners.

You'll participate in design and delivery leadership meetings to align on business priorities and help the UX team innovate where it adds the most value.

• Manage a pipeline of UX engagements from intake through delivery and plan appropriate resourcing.
• Coordinate and ensure appropriate communication of UX status, issues, forecasts, and metrics to leadership, business, and program and product management.
• Advocate for design thinking in planning, scheduling, requirements gathering, design reviews, delivery and implementation to launch.
• Participate in and facilitate design reviews and post-mortems for key initiatives.
• Drive ongoing improvements to program management to accommodate design thinking in project and portfolio-level planning.

Lead the UX Center of Excellence strategy by identifying team needs and improving researcher and designer efficiency.

• Standardize and mature how we prioritize, schedule and resource projects and facilitate review with business and UX Leadership.
• Manage a diverse team of design professionals specializing in various design fields, emphasizing professional growth.
• Increase the operational efficiency and scale of the UX team’s work.
• Assist with implementing the strategic and tactical prioritization of design initiatives and workflows, specifically the implementation of process improvements.
• Act as a link between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for.
• Facilitate the creation of complex design solutions by participating in defining the business and design requirements and assigning resources.
• Participate in the development or improvement of design processes, procedures, standards and guidelines.
• Shape, implement and document processes to streamline projects and elevate the quality of design work.
• Assist in design staffing and allocation on product initiatives, and partner with design leadership to plan, prioritize, and present work to the company.

• 5+ years project/program management experience in design consultancy or in-house UX team.
• Experience in prioritising new work, maintaining work momentum, and launching digital solutions on deadlines in a large corporate environment
• Advanced understanding of user experience design principles.
• Advanced facilitation, negotiation and consensus building skills.
• Advanced communication skills, both written and verbal.

• Bachelor's degree or 4+ years of experience in digital design

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.