Sr Technology Solutions Manager – Operational Resiliency & Real-Time Intelligence

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Sr Technology Solutions Manager provides strategic and technical leadership for digital solution strategy, architecture direction, and roadmap on complex, cross-functional Operational Resiliency initiatives, including real-time intelligence and command tools used during natural disasters and other events. This role leads solution visioning, scoping, and feasibility assessments, translating business challenges into scalable, secure, and sustainable solutions. As a peer leader with no direct reports, the role combines hands-on solution design with technical direction for Technology Solutions Managers and delivery teams. The role partners across business, technology, and data-owning teams to apply AI, automation, and analytics for faster, better-informed decisions. Success is measured by reduced manual effort, stronger real-time operational visibility, measurable impact on event response and recovery, and timely delivery of solutions.

Job Responsibilities:

Strategy and Roadmap

• Lead strategy, roadmap, and prioritization for technology initiatives aligned to business objectives.
• Lead scoping, feasibility, and solution visioning for complex initiatives.
• Serve as solution owner for critical initiatives, accountable for design integrity, delivery, and adoption.
• Define scalable architectures that balance business value, governance, and sustainability.
• Establish KPIs and impact metrics, including how solutions affect event outcomes and recovery time.

Solution Design and Delivery

• Manage project inception, including requirements breakdown and technical scope definition.
• Serve as technical owner for architecture, development, and delivery of complex solutions.
• Modernize operational dashboards and real-time intelligence tools for data-driven decisions.
• Prototype, build, and iterate solutions hands-on, and elevate existing platforms (e.g., Everbridge, AccuWeather) through deeper integration and AI.
• Partner with data-owning teams to access, govern, and responsibly use enterprise data.

Relationship and Change Leadership

• Build stakeholder relationships to align on solution impact and scope.
• Facilitate workshops, design sessions, and leadership reviews.
• Provide technical direction to Technology Solutions Managers as a peer leader.
• Lead solution integration across multiple teams.

Other

• Special initiatives, on call rotation and deployment support for natural disasters and high-priority events.

Education and Work Experience:

• Bachelor's Degree and 7 years of related work experience
  OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or Other Technical Discipline. (Preferred)
• 7-10 years Related working experience. (Preferred)
• Experience developing dashboards, reports, and data models using visualization tools (e.g., Power BI, Tableau, Claude).
• Practical experience applying AI tools and automation to business use cases.
• Demonstrated experience building technology roadmaps and influencing strategic direction across business and technology stakeholders.
• Ability to prioritize important work over urgent work across competing demands.
• Ability to communicate technical solutions and synthesize complex information for technical and executive audiences.
• Ability to travel (~10%) and, when needed, deploy to support events.
  

Education and Work Experience:

• Experience with Everbridge, Dataminr, AccuWeather, or similar threat intelligence, response management alerting, and weather-intelligence platforms.
• Experience in Operational Resiliency, emergency management, business continuity, incident management, or threat intelligence.
• Experience partnering with data owners on data governance, data schemas, and access.
• Certifications such as PMP, Agile/SAFe, TOGAF, or cloud/data platform certifications.

Knowledge, Skills and Abilities:

• Business Acumen (Required)
• Communication (Required)
• Leadership Theories (Required)
• Project Management (Required)
• Solution Architecture (Required)
• Stakeholder Engagement (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• Technical Evaluation (Required)
• Technology Roadmap (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $137,280 - $247,560

National Base Pay Range: $114,400 - $206,300

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ381920¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.